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Question

tryinb to keep my old phone number and couldn’t find where to entrr pac

  • May 6, 2026
  • 1 reply
  • 11 views
E
Community Member

I’ve recently ordered a sim only plan, and I want to keep my old number from Vodafone , I had received a PAC from Vodafone to enter into checkout. 
However I was unable to find where to enter PAC.

I have tried to register on the app however I don’t have a mobile id number yet , do I have to wait to receive my sim before I can change it to my old number? 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • May 6, 2026

    Hi ​@Edwardcook_6,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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