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Question

Trying to port my number but can't find Transaction number

  • August 12, 2025
  • 1 reply
  • 84 views
F
Community Member

Hello,

I downloaded the eSim on my iPhone and now I need to port my number from EE.

I’ve got the PAC but can’t find a “Welcome to ID” email with the transaction number, so the system won’t let me switch.

Can someone please help me? Thanks!

 

    1 reply

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 13, 2025

    Hi there ​@flamminz, sorry to hear that. This should’ve been emailed when you purchased. Did you purchase via iD Mobile online, or one of our third party sites such as Carphone Warehouse or Mobiles.co.uk?

     

    If you’re in urgent need of the transaction code, we’d recommend contacting our live-chat and asking to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    We can also PM you here if you prefer, and we’re happy to do so, but our response times will vary, and I appreciate this may be important for you to resolve ASAP.

     

    Thanks,

    Tyler

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