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Question

unable to add PAC to account

  • April 5, 2026
  • 3 replies
  • 25 views

I need to supply a PAC for my new contract with ID, it says I can add this in my ID mobile but it’s asking me for an ID mobile number to set up

my account. I don’t have one yet as I want to switch my current number. How do I do this?

3 replies

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • April 5, 2026

Hi ​@Lexa74,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

 

We'll speak to you there.

 

Thanks.

 

Gemma M

The iD Mobile Social Media Team


  • New Contributor
  • June 5, 2026

Hi I have same problem 


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  • iD Mobile Employee
  • June 5, 2026

Hi ​@Elena Stan 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z