Hi ​@Lexa74,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Thanks.

Gemma M

The iD Mobile Social Media Team

Hi I have same problem 

Hi ​@Elena Stan 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z

I’m experiencing the same issue nothing at check out advises no id mobile then it tells me email and password are incorrect - not a good start

advice please 

Why not just put this info on the site 

Hi ​@XDuffya99, 

Thank you for reaching out.

Please note that you are able to process switch on the app/website, please follow these steps:

• Log in to the iD Mobile app.
• Select Services.
• Choose Switch or Keep My Number.
• Select the option that applies to you:
• Transfer a number to iD Mobile (if you're joining from another network).
• Keep your current number (if you've obtained a PAC from your previous provider).
• Enter the requested information, including your PAC code and the number you wish to transfer.
• Review the details and submit the request.

Once submitted, you'll receive confirmation of the switch date. Number transfers normally complete on the agreed date and can take place at any time up to 10:00 PM. During this time, you may experience a temporary loss of service.

If you're unable to complete the process through the app, please contact our Live Chat Team and they'll be happy to assist.

Owethu

I have just updated all the information thank you it seems my data and number should be transferred tomorrow 

Hi ​@XDuffya99, 

Thank you for confirming. 

Owethu