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Community Member
Robyne
Community Member
September 17, 2026
Question

unable to authenticate app not allowing me to add mobile number

Hello. I am unable to add my phone number it says the details do not match, I have tried my current  telephone number which it should change to and the one supplied on the email? 

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
September 18, 2026

Hi ​@Robyne 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

 

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