Unable to find mobile number network not registering

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I have collected my sim from Currys via DPD they didn’t ask me to put pin in or anything on collection. I have put SIM card into phone and it’s not registering network and I can’t work out phone number.

Gemma MAnswer

iD Mobile Employee

Hi @Darvell123,

I'm sorry to hear you're having trouble getting your new SIM working.

As the SIM isn't registering on the network and you're unable to determine the phone number, we'd recommend contacting our Customer Service Team via Live Chat so they can check the SIM activation status and account details.

You can contact them here: https://www.idmobile.co.uk/live-chat

Once connected, type "Customer Service" to be routed to the correct team.

They'll be able to check whether the SIM has been activated correctly and help get you connected.

Regards,

Gemma M

The iD Mobile Social Media Team

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