Unable to login to account with current details and no QR Code email for eSim

1 reply
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I have just migrated to iD mobile from VOXI. I have received a welcome email but no email containing a QR Code. When I try to login to my account, the details I provide are not being accepted. I have a PAC code but have not seen a field to populate it so how can I login to my account and how can I activate my phone with the eSim?

Gemma M

iD Mobile Employee

Hi @DavidCox64,

As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

Once connected, simply explain your request and an advisor will assist you further.

Thank you for your understanding.

Regards,

Gemma M

The iD Mobile Social Media Team

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