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Community Member
Parky.parky22
Community Member
July 6, 2026

unable to make or receive calls

I’ve recently moved over to ID mobile and I’m unable to make or receive calls, I’ve updated the software but it’s not worked

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    July 7, 2026

    Hi ​@Parky.parky22,

     

    I am so sorry to hear that you are having trouble with making calls. Please try the steps below, depending on the type of phone you have:

     

    For Android:

    • Open Settings
    • Tap General Management
    • Tap Reset
    • Select Reset network settings
       

    For iPhone:

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

     

    Then follow these steps to refresh iMessage:

    1. Go to Settings
    2. Tap Messages
    3. Turn iMessage OFF
    4. Go to Settings > General
    5. Tap Reset
    6. Choose Reset Network Settings
    7. Once your iPhone restarts, go back to Settings
    8. Tap Messages
    9. Turn iMessage ON again

     

    Your iPhone should now recognise the new SIM and verify your number.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

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