Community Member

unable to pick when to change number over

1 reply
20 views

Talk to a person please

I have a pac code trying to switch my number over and all the dates are greyed out. I understand this is when the office is closed however they are still greyed out now within working hours. Please can you help with this as I want to transfer my old number across.
many thanks

switching

iD Mobile Employee

Hi @Kathrynm

One of the reasons this happens is if your PAC is due to expire soon. Please request a new PAC and then try again! Here’s more information.

I've also sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,
Hosai

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