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Question

unable to pick when to change number over

  • August 17, 2026
  • 1 reply
  • 6 views

Talk to a person please 

I have a pac code trying to switch my number over and all the dates are greyed out. I understand this is when the office is closed however they are still greyed out now within working hours. Please can you help with this as I want to transfer my old number across. 
many thanks

1 reply

Hosai W
iD Mobile Employee
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  • iD Mobile Employee
  • August 17, 2026

Hi ​@Kathrynm 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai