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Community Member
May 15, 2026
Question

Unable to reach customer services

Is it just me or does ID make it extremely difficult to contact customer services?

Never had a problem with other providers.  

Can anyone suggest how to message when or even better talk to a human? 

Many thanks

    1 reply

    iD Mobile Employee
    May 15, 2026

    Hi ​@Garyidcommunity 

     

    I am sorry that you are finding it difficult to contact iD Mobile.

    You can also reach us via:

    Live Chat: https://www.idmobile.co.uk/live-chat
    Phone: 0800 049 2376
    Social media channels: Facebook or Instagram
    Email: socialqueries@idmobile.co.uk

    Please provide the details of your query through any of the above methods, and we will be happy to assist you.

     

    Michael Z

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