I have tried on a number of occasions to register on the app but when it gets to the part that asks for my ID mobile number last name and date of birth, it sends me a message saying not recognised. I have tried with the original ID mobile number that I was given and with the number that I transferred across. Any assistance would be appreciated.
Question
Unable to register on ID mobile app
+11Hi
I am so sorry to hear of the issues that you are having with registering your account, in cases like this, we would need to be able to access your account and verifying certain personal information, however as this is a public platform, we would not be able to assist from here, however, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.
Once connected, simply explain your request and an advisor will assist you further.
Thank you for your understanding.
Regards,
Gemma M
The iD Mobile Social Media Team
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