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Community Member
GRenda
Community Member
Oct 21, 2026 10:15 AM UTC

unable to switch my number and do not have a switch date

Hi. I have decided to move from Virgin to ID but need to switch the ID number to my old virgin number as I have had it for many years. I added the PAC which was supplied by virgin at time of purchase and have received my SIM card. When I have tried to switch my number, it has asked for the switch date, but unfortunately on the confirmation email I received, there is no switch date on there. I have been trying to add the PAC number manually, but nothing is working. I put the new SIM into my phone yesterday evening, but nothing has happened. Please can you advise? 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    Oct 23, 2026 11:12 AM UTC

    Hi ​@GRenda, 

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

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