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Community Member
Mandy DJ
Community Member
June 17, 2026

Unable to upload a pac code to keep old number

I have received my new sim card and got a pac code from my current supplier but am unable to upload this as a text message is sent to my new ID mobile number which I cannot access. Can anyone help me to get around this issue please.

    1 reply

    iD Mobile Employee
    Michael Z
    iD Mobile Employee
    June 17, 2026

    Hi ​@Mandy DJ ,

     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.

     

    Thanks.

    Michael Z

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