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Unable to upload a pac code to keep old number

  • June 17, 2026
  • 1 reply
  • 6 views

I have received my new sim card and got a pac code from my current supplier but am unable to upload this as a text message is sent to my new ID mobile number which I cannot access. Can anyone help me to get around this issue please.

1 reply

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  • iD Mobile Employee
  • June 17, 2026

Hi ​@Mandy DJ ,

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks.

Michael Z