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New Contributor
April 22, 2026
Question

upgrade

  • April 22, 2026
  • 3 replies
  • 24 views

When I click on my upgrade it won’t load the page 

    3 replies

    Anneline M
    iD Mobile Employee
    iD Mobile Employee
    April 22, 2026

    Hi ​@Rondunk

     

    Thank you for getting in touch. We’re sorry to hear that you’re experiencing this issue.

     

    Kindly confirm if you have tried upgrading on both the App and website via the upgrade screen? 

     

    -Anneline

    RondunkAuthor
    New Contributor
    April 23, 2026

    Yes both won’t let me 

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    April 23, 2026

    Hi ​@Rondunk
     

    Thanks for getting in touch and I’m sorry you’re having trouble with the upgrade page not loading, especially when you’re trying to get something sorted.

     

    This can sometimes be caused by a temporary browser or app issue.

     

    🔧 Things you can try first:

    • Try using an incognito/private browser window
    • Clear your browser cache and cookies
    • Switch to a different browser or device
    • If using the app, fully close and reopen it

     

    📌 If it still won’t load

    No problem you can still complete your upgrade by contacting our team directly:

    They’ll be able to check your eligibility and process the upgrade for you without needing the webpage.

     

    Owethu