When I click on my upgrade it won’t load the page
Question
upgrade
+3Hi
Thank you for getting in touch. We’re sorry to hear that you’re experiencing this issue.
Kindly confirm if you have tried upgrading on both the App and website via the upgrade screen?
-Anneline
+8Hi
Thanks for getting in touch and I’m sorry you’re having trouble with the upgrade page not loading, especially when you’re trying to get something sorted.
This can sometimes be caused by a temporary browser or app issue.
🔧 Things you can try first:
- Try using an incognito/private browser window
- Clear your browser cache and cookies
- Switch to a different browser or device
- If using the app, fully close and reopen it
📌 If it still won’t load
No problem you can still complete your upgrade by contacting our team directly:
- 📞 Sales Team: 0800 049 0250
- 💬 Live Chat: https://www.idmobile.co.uk/live-chat
They’ll be able to check your eligibility and process the upgrade for you without needing the webpage.
Owethu
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