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Active Contributor
June 7, 2026
Solved

want to give PAC Code

  • June 7, 2026
  • 11 replies
  • 222 views

Trying to give ID my PAC code, didn’t come up at purchase 

    Best answer by Owethu M

    Hi ​@josdad11

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    11 replies

    Owethu M
    iD Mobile Employee
    Owethu MAnswer
    iD Mobile Employee
    June 8, 2026

    Hi ​@josdad11

     

    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

     

    Owethu

    josdad11Author
    Active Contributor
    June 11, 2026

    RESOLVED THANK YOU

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    June 12, 2026

    Hi ​@josdad11,

    I am glad that this is now resolved for you, please feel free to reach out to us if you need any further assitance.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 13, 2026

    Hi, I have just purchased an esim from IDmobile and I also need help with this issue please. I couldn't find where to input my PAC code during the purchase process.

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 14, 2026

    Hi ​@Stoffs01,

     

    I've just sent you a private message to help get this sorted.

     

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

     

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

     

    We'll speak to you there.

     

    Thanks,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 14, 2026

    Hi I need my pac code

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 14, 2026

    Hi ​@Anisawisa,

     

    You can get your PAC code quickly by texting PAC to 65075 from the mobile number you want to keep. It’s free to do and you’ll receive your code straight away by text.

     

    Alternatively, you can also request it via your iD Mobile account or by contacting our Live Chat team if you need any help.

     

    Regards,

     

    Gemma M
    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 15, 2026

    @Gemma M Many thanks for replying. I actually already found the solution and successfully swapped my number 👍🏼 but I appreciate your help 🙂

    iD Mobile Employee
    June 15, 2026

    Hi ​@Stoffs01 

     

    Thank you for letting us know that you’ve found a solution.

    Would you mind sharing how you resolved it? This may help other customers who experience the same issue in the future.

     

    -Michael Z

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    New Contributor
    June 16, 2026

    Yes of course.

    1. I scanned the QR code to activate my esim. (It activated using the mobile number provided by IDmobile.
    2. I downloaded the IDmobile app, created an account and logged in using this mobile number.
    3. Once the app was logged in, under the ‘plan' tab at the bottom, there is the option ‘switch to IDmobile’. This takes you through the process of providing your PAC code and selecting a date for the number switch to take place.