Skip to main content
Question

When purchasing a plan i chose the option to keep my number. why have i been sent a new one?

  • April 9, 2026
  • 1 reply
  • 5 views
J
Community Member

When purchasing a plan i chose the option to keep my number. why have i been sent a new one?

When signing up for the plan, I could also see at the bottom of every page that I had selected to keep my number but now I have been sent an email informing me of my new number. What's going on? Can I get this sorted?

    1 reply

    K
    iD Mobile Employee
    Forum|alt.badge.img+3
    • Kwanele Z
    • iD Mobile Employee
    • April 10, 2026

    Hi ​@Jjjjjjjkjkttt,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement