Community Member

when will new phone be delivered

1 reply
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I have just ordered a new phone and I’m transferring from EE. I leave the country for 6 days on Wednesday and today is Monday at 12pm. It says on your web site that the new phone should be delivered on Tuesday tomorrow and I need to confirm this is correct

Gemma M

iD Mobile Employee

Hi @Andante1976,

Thanks for getting in touch.

Unfortunately, we're not able to confirm an exact delivery date from here.

However, once your order has been dispatched, you'll receive an email from DPD confirming your delivery date and providing your tracking information.

If you haven't received that email yet, please keep an eye on your inbox (and your spam/junk folder just in case), as it will be sent as soon as your order is ready for delivery.

We hope your phone arrives in time, and have a great trip!

Regards,

Gemma M

The iD Mobile Social Media Team

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