Where can i find my id mobile number?

6 replies
304 views

I don’t know how to find my new id mobile number so that I can register and get the PAC code logged to bring my old number to id mobile

K

Kwanele Z

iD Mobile Employee

Hi @carlypearson,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Kwanele

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C

Chuma

New Contributor

I have the same problem. I ordered and received a new monthly SIM but did not receive the actual mobile number so not able to register an account and transfer my old number.

C

Chuma

New Contributor

I cant see any private messages.

Gemma M

iD Mobile Employee

Hi @Chuma,

I’m really sorry to hear about the issues you’ve been experiencing. However, please note that the private message would have been sent to Carly Pearson, as the previous response was addressed to them.

To find your iD Mobile number, please refer to the welcome email that was sent to you when you first joined.

If you’re still unable to locate this, please let me know and I’ll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media

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E

Ejheffron

New Contributor

I have recently purchased a new phone with an eSIM. I am trying to set up my phone as well as my Id Mobile online account which is asking for my mobile number which I don’t have. I have received an email from Id Mobile which shows the last 4 digits of my new number only, where do I find the full number and how do I activate my eSIM?

Gemma M

iD Mobile Employee

Hi @Ejheffron,

Thanks for getting in touch.

Your eSIM will first need to be activated using the QR code that was sent to you by email.

Once the eSIM has been downloaded and activated on your new phone, you can find your new iD Mobile number by:

Checking the mobile/SIM settings on your phone, where the number should be displayed.
Sending a text or making a call to another phone you have access to, where your new number should appear.

Once you have your number, you can use this to continue registering your iD Mobile account.

If you haven’t received your eSIM QR code, or the QR code is no longer working or has expired, please contact our Live Chat team to request a replacement eSIM: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

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