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Community Member
July 28, 2026
Question

Where is my handset?

  • July 28, 2026
  • 1 reply
  • 6 views

I placed an order recently to upgrade a handset and have not received any delivery details. The plan has started already and the cost has increased. Where is the handset?

1 reply

Hosai W
iD Mobile Employee
iD Mobile Employee
July 30, 2026

Hi ​@ooger 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

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