Skip to main content
Community Member
ooger
Community Member
July 28, 2026
Question

Where is my handset?

I placed an order recently to upgrade a handset and have not received any delivery details. The plan has started already and the cost has increased. Where is the handset?

1 reply

Hosai W
iD Mobile Employee
Hosai W
iD Mobile Employee
July 30, 2026

Hi ​@ooger 

 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

 

Thanks,
Hosai

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Not the answer you were looking for?


Create a new topic and ask a question to the iD Community.


Create a topic
Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
Terms & ConditionsAccessibility statement