Ordered a SIM card for sim only deal and wasn’t given option to switch at checkout. When I try and log in to the app it always demands for my number, so i enter my number it says “number not on our records” (logically not yet) so I select “I don’t have an ID mobile number” and it just takes me to the website. This is a recurring loop and I’m worried the same will happen when my SIM card arrives and I can’t port my old number. No way for me to log into my account and see my plan properly without this number step.
why can’t i log in to app when switching with new number?
+6Hi
I've just sent you a private message to help get this sorted.
To find it, click your profile picture in the top-right corner and select ‘Private Messages’.
You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview
I'll speak to you there.
Thanks,
Hosai
Log in to the iD Community
Not a member yet? Create an account
Social Login
Sign in with iD Mobileor
Please enter your email address. If it matches our records, we'll send you a password reset link.
Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
