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Community Member
September 23, 2026
Question

xbox/yoti age verification issues

  • September 23, 2026
  • 1 reply
  • 18 views

Hi, I have to verify my age to unlock some in-game features on Xbox so I've tried to use my iD Mobile number to do this with Yoti (their age verification provider) but it has failed and says they haven't been able to verify my age. It says it works by them checking with your network to see if you're currently in a contract with them. I have a 12 month sim-only contract with iD so I don't know why it failed.

I'm not sure if this is something that all networks are automatically part of or if they need to sign up for it. Does anyone know if iD Mobile supports this method of age verification? If not, are there any plans to support it in the near future?

Thanks in advance for any help!

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    September 24, 2026

    Hi ​@leoleo,

     

    Thanks for getting in touch.

     

    As the age verification is being carried out through Yoti for Xbox and the verification has failed, we’d recommend contacting Yoti directly for assistance. They’ll be able to advise why they’ve been unable to verify your age using your iD Mobile number and what alternative verification options are available.

     

    Regards,


    Gemma M
    The iD Mobile Social Media Team

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