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yesterday i ordered id mobile sim but not received any message about my deleivery refernce number

  • November 26, 2025
  • 2 replies
  • 34 views
S
Community Member

I am new customer I ordered sim online but not received any message for delivery or any reference number for courier

Best answer by andewhite

Alas, iD SIM card deliveries aren’t sent using a tracked delivery service, ​@Sabina patel. 

iD Mobile are using Royal Mail for SIM deliveries.  

    2 replies

    andewhite
    Platinum 
Contributor
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    • andewhite
    • Platinum 
Contributor
    • Answer
    • November 26, 2025

    Alas, iD SIM card deliveries aren’t sent using a tracked delivery service, ​@Sabina patel. 

    iD Mobile are using Royal Mail for SIM deliveries.  

    Forum member (non-iD).
    Anneline M
    iD Mobile Employee
    • Anneline M
    • iD Mobile Employee
    • November 26, 2025

    Hi ​@Sabina patel, 

     

    Thank you ​@andewhite for providing ​@Sabina patel with the above information. 

     

    That is correct, kindly be advised that sim card orders are sent by post, hence we do not send any message regarding delivery. 

     

    Anneline 

    The iD Mobile Team

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