Skip to main content
Community Member
April 24, 2021
Question

Cancelling Pac Request

  • April 24, 2021
  • 2 replies
  • 1885 views

I have just cancelled my contract with ID but i had requested a pac number but i no longer want to use it anymore as i saw that you can’t transfer your number to a different contract on the same network. How do I cancel my pac request

This topic has been closed for replies.

2 replies

Mujinga16Author
Community Member
April 24, 2021

I’m writing this on behalf of my father who’s name is on the contract but it was my phone

Will R
iD Mobile Employee
iD Mobile Employee
April 25, 2021

Hi @Mujinga16,

 

If you don’t use the PAC, it will expire on its own in 30 days time and the line would continue to run as normal.

 

So really, a PAC cancellation isn’t necessary if you wish to continue using the line. If you’re wanting to cancel the line without a PAC however, then we’d need the named account holder to contact us directly so we can help them with that.

 

Will

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.