My wife and I are both on the £5 per month package.  Suddenly over the past weekend she got a load of text messages warning her she was approaching her credit limit. SHe was at home for all but 1 hour or less of this, and we have wifi at home which the phones are normally connected to.  The account now whows a balance of just inder £80. Why has this happened and has her account or SIM been hacked?  Unable to see any details of the current month’s charges yet, probably have to wait until the billing date. Seems you cannot call anyone to query this and by the time I get home from work it’s too late to livechat and she doesn’t have the confidence to attempt livechat herself. What do we do?

Hi,I purchased a Pixel 8a phone and the £100 Currys voucher but I am not able to locate the email. Thanks 

I am looking for a data only sim, for use in dongle/portable mobile device? Can't see anywhere in website. I would be a new customer 

I can’t call family that lives in the USA, but I was able to do it before.  What’s changed?

Please can I request a proper SIM card not eSIM as I need to use the sim in a different phone

Samsung s25 no signal issues since upgrading 6 months ago and no one's been able to help me fix the issue I have only 1 bar of signal even outdoors and having a disabled baby I need to be able to make phone calls at any moment it seems to be an issue with the s25 first batch of phones. with a easy form search it's very prelevent issue.I was speaking with a customer service representative but haven't had a reply.

My old number was supposed to port to ID on Tuesday 24th June 2025. However, I am having the following issues. My number has partially ported. What I mean by this is that I can use my phone, make calls and send texts. When received they show as coming from the correct ported number. I can also use my mobile data. Unfortunately, it appears as though I can only receive calls and texts from numbers on the collective 3 network. Calls and texts from other networks do not connect or send. Can anyone help me?I have received an email from ID acknowledging the delayed switching but they also inform me not to contact them unless it takes longer than 7 days to resolve. This is too long to wait for my phone service to work as it should. Can anyone help me with this?How do I contact ID to speak with them about this?Thanks in advance

I haven’t had phone network, no signal for most of Wednesday and neither today. This has really been extremely disruptive….

Cant get it via Text or app. Its been over a week.Agent cant do it either, lied to me about "it'll be there in 30 minutes" lol 😆 Classic.I need a PAC code please.. I changed my number in the last 6 weeks, not sure if this is related..I've spent weeks updating my apps and family friends and customers, now I'm.concerned ID cannot generate a PAC for me. I hope you actually can help me. Thank you in advance 

Yesterday I couldn’t make or receive calls, and now today I can’t use any data even though it says 4G and 5G? I have checked my account and I have 32GB of data, yet I can only connect to wifi. Other than that I have no internet and it doesn’t work! Anyone else having the same problem? 

Hi everyone. Has my one else noticed that new customers are apparently offered a better Del than us existing ones?I’ve been with ID for a long time now on a monthly rolling contract and when I looked at upgrade plans for sim only I saw that unlimited everything is an option for £18/month.However, when a friend looked who isn’t an ID customer they got the same deall offered for only £15/month.I thought these sort of goings on were now illegal, as that’s what the energy companies used to do.Anyone got any insights as to why/how this is happening and who we can speak to in ID to try to get the same good deals offered to new customers.Cheers

I have paid for roaming and its not working 

Hi, I've just switched over from EE and put my ID sim card I'm my phone and it's saying "No Sim" 

When office calls or family they have to ring twice before I answer? Please help  Thank you Trudi 

When is this situation expected to be sorted. I am self employed and I have already lost a days pay.  Is there Compensation for my lost wages .

My internet and mobile data are still not working. This has been going on since Tuesday, and now the weekend is approaching. I have no signal, no internet access, and I can’t receive phone calls or messages. They said they’d sort it out, but nothing has been done yet. I Really do need a help 

I have been paying a bill to ID mobile for a year and a half and I have not got the SIM card for this contract . I do have an another ID mobile account which I’m currently using. I don’t have any information about the other account other than it is coming out of my bank. I need to actually speak to somebody regarding this to get a Sim card and number. but not affecting my current ID account.  

hi i need to change my direct debit account for the payments but it won’t let me it just keeps saying error 

Lost sim

Hi I am wanting to get a new mobile number with the contract I have now but then keep my old number as a sim only contract. Is this possible??

Hi.just set up new iPhone, first time being with ID Mobile. Selected eSIM transfer and believe transfer to old number happens on Tuesday.Old iPhone is now deactivated and can’t complete set up via settings on iPhone, mobile service, set up mobile service. Can’t transfer and don’t have QR code to complete. in meantime I can’t seem to set anything up and only can communicate when I’m on WiFi. I can’t even set up account on id mobile as no code comes through to new number. Really stressing and stuck here    

I’ve got no service or data only been like this since the weekends issues with three mobile phasing out 3G. I need my phone for my cancer treatment and have called up the vulnerable customers line to be fobbed off with I don’t know answers and try later and still nothing happening, 44.99 a month I pay for something I can’t even use.never had this problem with any other network

Over the last 3 weeks my phone is only ringing 3 times before going straight to voicemail. Can you help?

I have just returned from a cruise which included Greece & Turkey, whilst at sea I made sure my phone was in flight mode & whilst in Turkey I purchased a £5.00 1 day roam beyond package, I have been charged over £100 in roaming charges, would anybody know why that is.

Hello, every time I go to Europe, I am unable to use data. I always get the welcome text, telling me I can use my data as I can at home but it never works. I can send texts.  I reset network settings but it didn’t work. I’ve tried manually connecting to different networks but also didn’t work. Roaming is switched on in iPhone settings and in the app.  my partner is with me here and also has ID, and she has 5G and connects to data fine.  I’m going to have to change providers as every time I go on holiday I have to spend £5-10 on an eSIM despite the fact I’m meant to have data in these countries alreadythank youwilliam