I currently have 4 numbers with Vodafone and want to move away but I can only seem to order 1 SIM at a time, how do I get round this or do I need to go through the process 4 time? And can that be done on one account or would I need to set up 4 accounts?Thanks 

I’ve contacted you twice now about a fraud .. I got a text saying I had asked for a PAC code but it’s not me and now my phone has been disconnected what the hell is going on 

I have three numbers and this last week they have all struggled to get a signal, in fact most of the time there is no signal. The area is postcode HU17.Is anyone aware of any problems?Is it possible to cancel a contract on the basis that no service is being received anymore?

I bought a ID pay as you go SIM, paid £8 for data, unlimited calls and texts - but when i make calls it says i have no credit. I have no idea what my new phone number is to create an account to top up. In my phone settings it says "number unknown". I've been to a car phone warehouse to scam the barcode on the back, but it didn't recognise the barcode. What on Earth is going on and how do I fix it!

Hey so I was behind on paying my bills as I lost my job .I get this for my sons phone. I paid twice last night so that should be it covered? When I rang him to check he said the 4g still wouldn’t work just wondering could u check it for me his number is +44 7427 861058

Been having this issue for a while . Checked all the settings . Checked wife calls enabled . Tested on 5g and 4g . Nope still drops calls . 3 times on the same call today and it was to a landline number.  Now I borrowed another phone set it up with my SIM and again it's just happened again .Is the issue the SIM card or just a bad choice in Network provides . This will honestly be the last contract I take out with IDMobile 

I’ve just switched to IDMobile and having issues with FaceTime and other apps that use my number for authorisation. I’m trying to re-enter my old Mobile Number in settings but it doesn’t save and comes back to the temporary number 

Despite clearing browser cookies ache, I’m still seeing this error when trying to log in :( 

Can I cancel my subscription within 14 days of signing the contract without incurring any costs?

How do I open a chat live session

Good afternoon,  I cannot download iD Mobile app on my new purchased Samsung galaxy U25. Phone is new. Firstly, I cannot find app in Pay store, and when I try to use link through iD page it finds app but gives me error message that app cannot be downloaded in my country - I live in UK! Can you sort it out iD?!

Phone says no Internet but I have plenty of data on id app. I even bought a top up and I still don't have Internet 

I’m going to France & Spain for 6 weeks in August. I have unlimited data in the UKI just want to know if I can use my unlimited data in France & Spain?Ive just spent 30 minutes in chat and she was so vague and kept contradicting herself. I couldn’t get an answer.  I need data whilst I’m traveling, and may buy an additional eSIM if I can get a decent response from ID.  All I want to know is can I use my unlimited data for the 6 weeks in France & Spain?

I have just signed up to id mobile for a Sim only deal and selected the esim option which all came through and has activated with a new numberI have tried to go through the switching process with my pac number to transfer my existing number but it comes up with the following error We've tried to process your PAC, but there is an issue with the information you've submitted. Please check that you have provided the correct details and try again.If you have already used this PAC code and submitted it when purchasing a handset or SIM, don't worry - your switch is underway. We'll send you a text as soon as your number has been transferred to us.I have definitely entered the correct information and didn’t do any of this when I was purchasing the esim so if anyone can help that would be greatThanks

Bill enquiry  

Been getting this message all evening on my phone (sorry your service does not allow access to this number) any idea what is wrong as everything else works just won’t allow me to make a call. 

My 4G has suddenly stopped working at home, have done a network reset but still no good. Used my SIM card in my partners phone and it worked fine and put her SIM card in my phone and that worked. What’s the issue? 

Hello, new to ID. Before purchasing a SIM I looked for information on the minimum amount of credit it is possible to top up a PAYG SIM with. I found references on the internet to their being no minimum, but nothing on the help pages or in this community. Having now received my SIM and registered it to my account it seems like on the app and the website the minimum possible top up amount is £5. Is there a way to top up less, say £1? It would be handy to know as given the low cost of calls I’m not sure if I’ll get through £5 per year (one top up every 365 days is needed to keep the SIM alive). 

I am unable to call family on UK number while abroad in EU. Roaming internet is working and i can call local numbers and UK numbers located in U K but not my family numbers on holiday with me Roaming internet is working.

I can’t sign into the ID App with my transferred number from o2 - everything else is working and has transferred over, ID App will not recognise this new number, why? How long will this take?

I have been asking ID mobile for the POU since May regarding a damaged phone. I need the POU for the insurance claim. I have the Proof of Ownership. I have provided all relevant information around 20 times to various ID departments: Online Chat; after multiple failed attempts to contact a human online, they finally escalated my request to Letter Requests letterrequests@idmobile.co.uk; on 3 occasions provided incorrect POU despite me repeatedly emailing the same information following a poor review on Trustpilot, I was advised to email ID via socialqueries@idmobile.co.uk. Again, I’ve provided the same information over and over and each time I received the same response - “Thank you for your email, we sorry for the delay in replying to you, we have asked our Back Office team to check with our parent network Three, please can you contact us in 72 hou

I have multiple phone contracts, 4 in total, but they each have my one email address. I can't seem to log in to see each of the bills, I can only see the first phone. Any ideas what I need to do to see the bills for each contract? Thanks Martin 

My wife and I are going on a cruise holiday from the UK to Madeira, Spain and the Canaries which will include a few days at sea. She will want to keep in contact with her elderly mother in the UK by way of a phone call each day. If the call is made via the ships wi-fi package when at sea will she incur roaming, or any other charges?

My 4G SIM card is not having a connection on my phone, Blackview 8 Mobile

Hello, I am currently on a monthly 70gb sim, and am looking to upgrade to a higher amount, but my data for the month has just reset, and I have around 60gb left. If I upgrade now, do I keep that 60 in addition to the upgraded amount? Or am I better off waiting until it’s ran out to upgrade? Thank you.