My iD.

I’m trying to contact I’d but because I’ve been cut off I can’t

Hello. I am a member of Id i would like to upgrade my plan but i found better deal on carphone warehouse. I would like to purchase it and keep my phone number how could i do that

I have recently joined ID and unfortunately since joining whenever I am making calls away from my home at any location across the UK as I have tested whilst travelling I am either not able to make calls or they cut off during a call and then will not allow me to callback. Extremely frustrating as I work in the community with vulnerable patients and need to be able to contact colleagues/services to ensure my safety. I have seen this issue in another chat, they recommend turning VoLTE on but I have no option for this. I’ve tried the live chat and keep going round in circles with this, there are no connection issues in my area or where I have within the UK, I purchased this IPhone with my SIM direct from ID mobile so should therefore be compatible.My experience so far is unsatisfactory as I cannot find any option to speak with a human and this phone and contract are currently not fit for purpose-please can someone from ID mobile contact me to discuss as a matter of urgency?

Hello, I asked for my pac code on 13/10/24 and I was given a pac code. When I got a new phone, the pac code didn't work, so I had to contact ID mobile on 8/11/24 for a new pac code. For some reason, I have been charged for another month when I haven't used ID mobile since 13/10/24 when I asked for the pac code. Please cancel this payment

Having just joined iD Mobile I am already staring to wonder if I made the right choice. I installed the mobile app from Google Playstore. I created an account. Was asked if I would like to use ‘biometrics’ to logon. I pressed my fingerprint scanner and the app asked about notifications, I declined these. On looking at my login details I appeared to have set up the ‘biometrics’ (ie flag was on). I logged out. Closed the app. Opened the app again. All I get is the offer to ‘Get Started’. I can still open the app using username/password. I understand that the app version I have is the latest. It is installed on a new Samsung Galaxy S24FE with the latest version of operating system. Techies please sort out.

There's a few topics already but I need to make one. I received my phone on 10th and I'm still waiting for my number to be transferred. I spoke to live chat last week and said they were waiting for a file from my previous provider but it's taking so long. What's the the maximum time anybody has waited? I didn't expect to be without that number for this long and it's causing problems now as I need it to access some things. I guess it's been six working days so far, I hope it happens soon.

I had a contract with ID mobile for 2 years starting nov 2023 and ending this year early November. When the new iPhone came out this year(iPhone 16) I bought a separate contract as it was cheaper and a better deal so when my old contract runs out I will move to the new contract. I was paying for 2 contests for a couple of months but only using my first original contract/sim/phone. Fast forward to my original contract ending, now I want to use my new contract I try using the sim and it's there's no connection. The phone is working fine, but the sim is not connecting or has no connection. I checked and on purchasing the new contract I received no welcome pack just a confirmation of a direct debit. I try to activate the sim but I have no number with id that I can find now to make an account. The sim is not connecting so I can not get a mobile number from that and from the few emails I have no mobile number has been provided. All I have is a direct debit reference number and a SIM card number which is on the card. I have nothing else to go off and now my old sim has been turned off I have no Mobile number at all. Please can you help to resolve this issue

I had a contract with id for 2 years, in the last past of this contract the new iPhone came out. I bought another contract during my first contract so when the original contracts is finished I had a new phone and new number. Yesterday the original contract expired and now the new sim isn't working, my old id account is deleted and I don't know what this new sim number is to makee another account or to activate it. I didt receive a welcome pack or nothing just confirmation of a direct debit. Now I have a new phone but no working sim. Tired using my old and new sim both are no service. Please help!!!!

Hi, im trying to pay my final bill but having issues. To give background, I have an existing contract that I’ve now cancelled. I transferred my number to an EE payg sim. Took out a new contract with iDmobile, then transferred the number back. My old account that I’ve terminated, I can login but it won’t show my account or bills etc. just says oops an error has occurred. I think it’s because my mobile number exists twice on two accounts, maybe causing an issue? I cancelled the DD and will make the payment manually. However, I ring 7777 from my mobile and it says my account balance is £0 as it’s pulling up my new contract account. I’ve tried ringing from another mobile on another network, but it only gives the option to enter a mobile number (same issue account balance £0). I was hoping it would allow me to enter the account number of the old contract. I want to pay the bill but not sure how? Can a link be sent to me to make the payment online? Or a bank transfer? thanks

I want to purchase two Black Friday ‘phone and tariff’ deals for my children, but not activate them until Christmas Day. Can I delay the activation of the deal to achieve this. Thank you. Alan Foley

Brand new contract from Id mobile with new sim and new iPhone 15. Saying sim not supported - this phone number can't be transferred because your account is eligible!!! I have transferred my sons data over to this phone from his other phone now it's wiped his mobile data from his old number!!??

Good morning. I have stopped cluttering up my account. I paid the outstanding bill but my account is still blocked. what should I do. Thank you for the information, Jack

I have recently joined id mobile. I have been calling people with no issue but recently I needed to get in touch with a handy man...I called him and he asked me to text through details and when I did I never heard back from him. I called to ask why and he said that a message came through but from a different number. I am guessing that when I moved my number across this was synced for call but it has not been for sms and therefore the id mobile sim no is being attached to sms messages .can you please fix this Chris

hi just bought an esim. does anyone know how i can keep my old number but on the new esim please

Am not 3G, have the ID logo top of screen. No bars. Have tried all recommended fixes but nothing. Can’t find how to request replacement SIM on line. Chat box takes you round in circles. Live chat, agent came in, dropped out without anything, wait time increased to 41 mins then 221 mins. Curry’s not seem to offer ID SIM (only another brand). What to do?! thank you

Hi all, very simple problem I am having I think 🤔 Myself and my wife already have accounts open with Id Mobile but we are trying to open a new SIM only for our daughter, but I am worried that when I set this up with my details (Because she is only 10) that my phone number will switch. I just want a new SIM? Any advice? Thanks in advance!

ID mobile App is not opening and gives error code starts with 500

I have just transferred from three mobile to ID mobile as they had an offer on I wish I had never done it I have had so many calls just drop midway have tried to contact the taxman got as far as waiting 45 minutes was cut off, trying to get hold of the doctor got to number three in the queue was cut off this is absolutely disgusting don't give me it's three mobiles problem all over because I have been with three mobile for the last four years about and they have been great no problem only move because of the deal I got well it wasn't really a deal was it seeing I'm going to have to get another mobile contract now with three themselves to be able to phone the taxman and the doctor and actually get through to them. Looks like I will be cancelling my contract if nothing is done about this very soon. And if they think that they are going to charge me for cancelling it they've got another thing coming as I will see them in port as the service is not being provided that should be.

New to idmobile but wish I never set eyes on them if you are lucky enough to never have a problem or question then you might be ok other wise you are directed to the live chat where 9 times out of 10 you never resolve the issue when you do manage to get a phone number the number just keeps sending you to live chat 🤷🏼‍♂️ all in all very disappointing and can’t wait for my contract to end

I have just donated to children in need and absolutely disgusted that ID have charged me as it is a short text code, so they are making money out of donations to this amazing charity. Shame on you ID mobile.

when does my contract end not been able to use phone for three months

So on my ID app I removed the adult content filtering.. however this has not worked, and now my Google safe search has been switched on and I cannot switch it back off because 'ID is the administrator'

Hi, I was wondering if anyone would be able to help, I've recently transferred from Vodafone to iD, the switch went through with my old number on thr 12th December. At the moment I am able to use data and make phone calls/texts messages but I am unable to receive them, all I get is "the number you have dialled is not recognised, please check the number and try again." I've spoken to the live chat advisors, who have sent me a new SIM card but this hasn't resolved the issue. The handset is a S21 ultra. Edit: My friend who is also on iD was able to call me so it looks like its just other providers Many thanks, Bradley

Whikst on ametica I got a update of data ehich Ibthoight was £10 fir one week but I have been signed into a 12 month contract and want to cancel this. I did send an email rhe folowing dau when I realised the error, however not had a reply. Is there anyway I can actually speak or contact anyone regarding this?

Hi, i was just wondering if iD Mobile supported VoLTE whilst roaming. Most, if not all, other networks support this now as it’s needed with the 3G switch off in other countries. I’m going to France in January and would like to know if it will work there or not. USA in June too and will 100% need it then too as they have successfully switched off their 3G services. i know VoLTE works in the UK as i use it day in day out. My phone is supported on VoLTE roaming by all other carriers (iPhone 15).