My iD.

Hi all. I upgraded my plan and ordered Samsung S24 witch says Samsung Buds 3 Bundle available. And bundle description says “The Samsung Buds 3 bundle will be dispatched with your order” Phone was delivered next day, but I haven’t received Samsung Buds. Any help would be highly appreciated. Kind regards Roland

Hi I transfered over from EE 6 days ago, I was told my transfer of number would be completed by 10pm on 3/1/2025, this still hadn't been completed and I desperately need it doing for work otherwise nobody will be able to contact me. Does anybody know how to get this resolved??

I’ve had a text message from ID about my pay ment hasn’t gone though and after 5 days I just got paid so I can pay it off but now there put my account on hold but I can’t even pay it as it won’t read my card and I’ve already rang up and it’s just not helpful and I’ve tried making a online payment but it said my card isn’t working or something and it was fine before they put my account on hold!!! What do I do?

Hi I have ordered new phone and sim today via uswitch. Have been charged upfront payment from my bank But have not received any confirmation email Please help? Unless I entered wrong email address How can I track my order?

i cant receive sma from whatsapp to activate my account there

Hi. You’ve sent a letter threatening debt collection for £12.48 due to unpaid direct debit; for an account holder who has died and the payment not taken due to bank accounts being closed. You have massively upset my 77 year old father who is the husband of account holder, and have no way of him contacting you to let you know about his wife’s death, as you have no phone number.

Put new sim card in iPhone and it doesn’t have any signal, works in Samsung, tried resetting network settings but still not working. Please help

I just purchased an eSIM with iD and I am wanting to use my PAC in order to keep my number from my last provider

Where do i find my PUK code to unlock my sim

I switched over to ID mobile but only have one dot on the signal and can’t make calls

Hello there, I am in a bit of desperate situation here: I have mistakingly deleted my esim so I need an esim replacement to set it up again. I have spoken to life chat and they said that they can't issue a replacement esim without OTC which I can't produce cause my line is not working( esim deleted They said they have sent a pyshicl SIM to my home address instead then using OTC I could get esim replacement!. That would be all good except I am on a long work+holidays trip in the EU already and I need my UK number back ASAP. Is there really no other way to email me esim replacement? Any extra security questions instead of that OTC code? Clearly it must be another work around in this type of situation I am currently in now? PLEASE HELP cause I am getting a bit desperate now! Thank you! Best regards, Gedis

When I enter pac and transaction number it says the details are incorrect.

Thankyou for all who responded. I'm sorted now. I had initiated a new plan instead of an upgrade. I rang 7777, after going through a million choices, I finally managed to speak to someone and sorted it for me.

I have just upgraded from a Samsung S20 to S24 and the sim card does not fit. How do I get a new sim card?

Help please I'm not tech savvy at all! So any help given needs to be idiot proof please! 🤣 I've sent some text messages and they are coming through as a different number. Under the info on my phone it has the correct mobile number. I very rarely text but I've sent a few recently and the recipients are asking who I am? Why is this happening and how do I correct it? Thankyou

Did an online upgrade yesterday from a sim only contract to a 24th mth contract obviously don’t have my new phone yet but I now have No service on my current sim only contract phone

Does it cost me to send an imessage to a uk number from overseas (Sri Lanka)? I also have a uk number. And would it cost them to send an iMessage to me? does it matter if WiFi is used or cellular data?

First impression of Id Mobile as a new customer is not good. I purchased a new sim 26/Dec, collected it from Currys 28/Dec and was told my number would port within 24 hours. Nothing happened. I contacted live chat agents 30/Dec and was told there was a delay. I asked why my new sim had no temp number and was told not to worry it will sort itself out.Yesterday still nothing so I contacted again and was told I needed to go and get a new sim from currys. i did this and contacted the agents AGAIN to have them link it. The sim still said NO SIM (tried in 4 phones). I was told to wait an hour… still nothing. Contacted again and was told port was due at 6pm and all would be fine. Guess what? Old number and sim disconnected and nothing working on new sim so completely cut off from the world and with a sick child. Contacted AGAIN and was told it has been logged with Tech Support but 48 response time (with the weekend, it will be 84 hours) and complaints 5 days.How can ID Mobile think this is acceptable. Despite talking to 5 agents yesterday, noone has resolved my issue. What can I do :-(

Just bought a Motorola G54 phone and switched to Id mobile. Was having terrible issues with O2. I bought my partner a G54 too and she is still with O2. She gets 5g, and my phone is stuck on 4g. I'm told I should have good 5g coverage in my area. Any ideas anyone?

I changed over to you form ee I now I can’t make calls

4G stopped working in my area a couple of weeks ago. How do I find out what the problem is? It's area OX33 1YQ Thank you

My old phone number hasn't been transferred to ID mobile on the date that was stated. I have tried Live chats and end up going round in circles. I can't speak to an advisor as they don't appear to have anyone to speak to. I'm carrying around two phones and it's really annoying. They've said that I will receive a text message once the number has been transferred, but I've been waiting two days since they stated it would be completed by. Can anyone help? I'm desperate 😪

It’s been a week now

Hi, Apologies if my previous attempt at asking this question is only “pending”, I cannot find any trace of it on my account and am in need of a resolution to this issue, so thought I’d best try again. If initial one pops up, I shall delete this! Essentially I would like to communicate with a member of the ID team, if someone could PM me or reach out in some way. Seeking to resume my services after a missed payment, but the outstanding charge on my account is wrong so i cannot go through the automated service. Am in dire need of a phone at the mo, as am moving my ill mother away from an abusive neighbour brefore Christmas, and I live several hundred miles away! Any help much appreciated. Thanks.

I had a pay monthly SIM which has been changed over to PaYG. The account (same number) now appears twice in my online account. I can switch to the PaYG version without problem, but trying to access the previous monthly version throws up an error “Oops- something went wrong!”. My final bill is in fact a credit, so I don’t need to pay anyhting, but I DO need a copy of that bill for accounting purposes. I have even had an email asking me to login to get it! However, since the old monthly section seems locked off to me I’m stuck. Live chat has proved useless because of the inability of the chatbot to respond intelligently, and unacceptable wait times if trying to speak to a live agent. Any ideas or suggestions would be very welcome!