My phone won't make or receive phone calls but it still sends and receives text messages. Please can you fix the problem. It seems to be a network issue. 

I transferred my number from a different network to ID mobile yesterday and I have been unable to make or receive phone calls since the transfer. I have an iPhone 16. I have done all of the troubleshooting suggestions in the ID mobile webpage, none have resolved my issue.

I have a problem with connections. When I call someone, there is no sound signal and then it disconnects. If someone tries to call me, they hear a sound signal, but I'm quiet 

I’ve a replacement iPhone from the Apple Store. My old id mobile SIM card inserted which worked fine with my old phone. But this phone, I can’t make calls. I can see I’ve a strong 5g signal looking at the top right of my phone screen.  I’ve toggled airplane mode on and off, switched the phone on and off, ensured there is no silent mode. And I can’t see that when I dial a number the number omesup on my screen , it says ‘calling’ but never connected. What do I need to do to get my phone to connect?

Unable to make any calls this morning! Is there a network outage? This is so annoying! 

Can make or receive calls this morning 

Good morning, since yesterday I cannot make calls

Morning my network is not working I can’t call 📞 anyone    

I can’t make outgoing calls 

Again, I have no service and cannot make our receive calls.As such I cannot call my GP for an appointment, thanks ID. I am really beginning to regret my decision to join you. I am waiting for calls from 3 hospitals to arrange appointments so will you please get your act together as soon as possible.

my phone wont make or receive calls but will send and receive texts

ID MOBILE, can you fix your network. I had an emergency and I was unable to call or text and it’s been like this since yesterday! So frustrating!!!!

I can text and access the Internet, bill is pad and I have signal, just no wifi. What can I do to resolve the issue? I only got this phone about a month ago after being encouraged to upgrade to this by iD staff! Thanks

I have operated fine with ID network for 3 years. Suddenly today my phone won’t let me make calls, it just stays dead. Any suggestions?

Hi I cannot make or receive mobile phone calls. I use 5G network, my number is showing perfectly fine and I am able to only use mobile data. 

Been working fine and now this morning not working, unable to make calls or receive them

5th day and still no contact or resolving complaint, I would like to know how this is being sorted please

I'm in Keswick on holiday. My pixel 9 pro has excellent 4g signal strength but no internet connection (unless on WiFi). I have plenty of data allowance left, so I must assume it's a local mast issue?

I have an unlocked 4g EE Wifi mini hub which is very convenient as a data hotspot when roaming in Europe.  However, whilst my iD mobile sim works happily in the Wifi mini in the UK, it refuses to connect to the network in France.  Sims from other providers have previously worked fine when used in the mini hotspot in Europe - and my iD mobile sim works happily in Europe in a Xiaomi phone.  I have looked at the settings available by logging in to the mini but other than the ‘Profile’ they are few and far between.  The profile defaults to ‘Three’ which I understand to be the network used by iD.  Can anyone offer any help?

Hi I have been considering getting a light phone 3. It's compatible with 3 so will I be okay to use one? 

i am getting a payment missed but cant find it or pay , this is ridiculuos

I’ve been with ID for 6 months or so now, I think the coverage checker is not fit for purpose.I went on holiday to Portugal and the data and phone service was brilliant.Here where I live however it is absolutely abysmal despite the coverage checker saying it’s good.Nobody can hear me most of the time on phone calls and the data is dreadful.So disappointed, looking to move to EE as my work phone is absolutely fine.Just need ID to release me from the contract as it’s not fit for purpose.

I'm new to ID Mobile and I'm having a problem trying to view a website. I gave a dual SIM phone and my current Giffgaff SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?

How do I find my delivery order number so I can track it and what does it begin with 

My connection went down on Friday and we’re getting no updates.I had already raised a complaint about patchy service before it went down completely. So I asked my case handler and he said they aren’t getting any updates from tech either.Apparently it has to do with the merger with Vodafone. It seems Vodafone were using too much bandwidth and taking it from ID/THREE mobile. I suspect that’s why I’ve had awful connectivity for a while now.The person I spoke to said they had to shut down the network until they get that issue fixed. I was horrified when he mentioned the possibility of months!! Obviously, if it isn’t up & working by a full week, I’m looking at another supplier. Hubby is with THREE and has the same issue with no service. ID said they’ll let me leave the contract with no early exit fees due to this issue. If I choose to leave I’ll have to call and quote my complaint number to request that free exit. So if you want to leave, raise a complaint