My iD.

Well, that’s it. A couple of months in and I can no longer put up with the dreadful signal provided by iD/3. If it hadn’t been for wifi calling I wouldn’t have been able to talk to anyone at all! Moving next Tuesday to a provider that uses the UK’s biggest network for the same price but with more data.

I recently acquired a new iPhone through a contract agreement. Upon opening the box and inserting the SIM card into the device, I realized that I could not retain my existing phone number, as it was associated with ID Mobile, which apparently does not allow for number changes. Since I am unable to keep my number, I no longer have a need for the mobile device and the associated contract. I was advised to return the phone, as it is still within the return period. However, I am uncertain about the process for returning the device, particularly since the box has been opened and the SIM card has been inserted. Additionally, I would like to know how I can confirm that the device has been received back, given its considerable value, as I am apprehensive about sending it back.

before porting my number using a PAC code, one of my contacts sent a text to the temporary number which came through until the number from my old phone had ported successfully. As of now, 3 days after porting the number i still cannot text or call this contact but i can receive texts and calls. All other contacts work completely fine.

Why do I have in my mobile data section - 2 types= business and primary? When I ticked primary - I can’t make phone calls or use text. I recently switched to ID so new to it.

Hi, I've recently upgraded my phone & contract package to stay with ID Mobile. The upgrade involved getting an e-sim for my new phone. It appears that my number has ported over to the e-sim (current phone has no service) but my new phone isn't due to arrive for another 2 weeks. Obviously I can't be without service for this long but I know if I install the e-sim onto my current phone I can't then install it on my new one. I need assistance with getting my number back onto my current SIM. Thanks in advance.

I have submitted correct PAC code and transaction number, but fails to accept details

HelloI am new customer and I made a purchase from ID Mobile which is iPhone 16 pro Max and Esim contract for 24 months. I’m still waiting my order to be delivered as the email i got to be 24th October this month. I have a question about the IPhone; is my iPhone 16 pro Max will be locked on to ID network only or will be unlocked to all other networks and providers . if locked to ID network only can I unlock it once I receive it and how I can unlock it ?!! I hope to get answer here please !🙏

My phone is supposed to be switched to ID Mobile today (SIM monthly plan) with my phone number from Three being kept. I have inserted the ID Mobile SIM in the phone. I have had a text from ID Mobile telling me my bank has cancelled my direct debit which I set up with the order for the ID SIM - there is no record of this on my bank account. I have just had to set up an ID account using the ID SIM number (which I don’t want to use) and have paid the first instalment as a one off. I don’t want to set up a direct debit again until I know I am being switched to my old phone number. What do I do?

Need my phone to switch ??? to my old number sent pac code two days ago and scheduled for yesterday ? need my old phone number for clients

My name is Robert Pickford I'll call you yesterday morning about my mobile phone. My mobile phone number is [REDACTED] The Persian left boat 2 shouldn't been run in 8 hours. Be active. That's gone over 24 hours and I still could not use my phone I can't take no incoming called. I can take no Alcoa, no called out. It was not fixed by the date. I should come from. I'll do it debit. And you will not get no more money out to meet until it's fixed. I have to promise

I paid my monthly charge but a few days after I’m now being charged £837.28? I should mention that I don’t use the sim card given by ID Mobile I still use my own one from my previous phone (this is the first time I’ve paid for my own phone) and my contact is 24 months. I’m just a bit confused… Am i doing something wrong or dumb? :(

I’ve had such a mission changing phones and contracts to ID from 3. I bought a new contract with ID back in June with an iPhone 15. I recieved a PAC code from 3 to keep my number after the transfer and the new phone arrived as normal. I sent ID the PAC code and when the phone arrived I fired it up and it worked straight off the bat with my old number from 3. I thought this was extremely efficient and almost unbelievably simple but after a few months I realised I was still being charged by 3 for a contract. I phoned 3 who said that the PAC code had never been initiated and that I was still a customer of theirs! This baffled me but sure enough when I checked all the settings on my iPhone everything was still set to 3 network, even though the phone itself had come from ID, with an eSim. So recently I got a new PAC code from 3 and sent it to ID and now I have NO phone whatsoever. On the transfer day everything just stopped and now I have no phone. The automated number for ID is useless, 3 have washed their hands with me and I have no idea how to sort this all out. Can someone please advise on what the best course of action is to do next as I use my phone for work and everything so can’t live without it.

When I try to log into the app is says it does not recognize my number.

Still didn’t get my £100 cash back

I’ve had confirmation that my switch to iD using a PAC code and an e-sim has been successful. Except it hasn’t as my old service is disconnected & I have no mobile service now. The settings just show ‘web’ as opposed to iD and my e-sim details. I tried to load the e-sim again but it says it’s now expired. I’ve turned the phone off and on, but no joy. Any advice please?

Hi i have joined ID and gave my PAC to port my old number. However on the online form it asks for a Transaction ID. I don’t have any paperwork or “welcome to” correspondence. how do I get this ID number to complete the transfer?

Am expecting a delivery today, but got no notification

Hi, I recently changed my SIM contract and iD mobile said they would send out a new SIM, but it never arrived. I noticed on my account that the Tarif will change accordingly anyway….so my question is “do I need to change the SIM, or can I just continue with my current one?”

Each time I log into the iD mobile app it states I have an outstanding balance of £8. I have tried to pay this multiple times. Looking back through my bill history I have not missed any monthly payments, and in some cases seem to have paid twice. Please advise.

I'd like to advise my pac code

I want to enter a competition by text but it’s not sending. On my last network I was able to do this automatically. How do I change the settings to allow this

How do I ask for proof of usage?

My insurance company has asked me to get the Proof of Usage document from ID Mobile that confirms the make and model of the device, the first and last dates the device was used with your SIM card, along with the IMEI number and/or serial number. Can someone please assist me with this?

I would like you to send me my transaction number, so that I can bring my old number to your network. I can't find it anywhere. Thanks

Hello, I am unable to make or receive calls from my phone. I have: 1) Restarted2) Installed updates3) Checked it is not in airplane/DND4) Checked my SIM isn’t blocked5) Checked my account is paid and up to date6) Checked there is no service status in my area7) Checked I am inside my allowance8) Cleaned, re-inserted and restarted my SIM9) Dialled #33*0000#10) Performed a network settings reset on my iPhone I am unsure what else I can do? I am grateful for any help and suggestions. Best wishes​​​​​​​Rob