I went through MSE to gain the £55 Amazon voucher for signing up. However, I never received the email and when I emailed Giftcloud directly they told me I wasn’t eligible ? How do I go about solving this as I’m confident I completed all the steps correctly. 

Bill payment extension please 

I requested a PAC yesterday, I get it but didn't use it, since I received my service is gone. Can't make calls, can't recive calls, no data. I have spoken to the customer service she couldn't help either. Forwarded my issue to some technical department. She said might take 48hours. Without WiFi I am not able to do anything.

I contacted sales 2 days ago to change my sim provider and opted for an eSIM. No problem so far. A QR code arrived and I downloaded the eSIM. Nowhere did it say I shouldn’t download the eSIM - in fact the message told me to do it when I received it. Two days later I receive a message saying that my transfer will be done in the evening, and that I should now download the eSIM. I eventually found the address for Customer Services but had to go through tons of questions and answers before I could actually speak to a person. All I wanted to tell them was that I had already downloaded the eSIM two days previous, and would I need to do something else. Not a complicated question, but it took more than four hours to get a satisfactory answer.   At the end it meant that they had to issue a new QR code with instructions to download it immediately. I had to enter the chat website twice before I got a satisfactory response to my original question.Has anyone else had a similar exper

I am following the instructions to activate a replacement sim.The activation is in progress and I am supposed to receive a text once it’s complete. Will that come on my new sim or old, in other words should I put the new sim in the phone now or wait for the text?

Your upgrade is cheaper online than when i try to do it via my account with you. 

What's best deal in S25 ultra without huge upfront payment? 

Hello im needing an extension on my bill please I got a letter this morning saying it needs to be paid with in 7 days I dont get paid till the 18th. I have been trying to get in contact with someone from ID mobile and unfortunately its not the best communication I have had So im wondering could I please pay my bill on the 18th of June please thank you 

Even though account is created with email address when clicking on upgrade it shows missing name address and email address and refuses to go through

I like to give feedback on joining ID Mobile, I am very happy & delighted to change my network provider from ----- to ID mobile, very happy with reception, monthly sim with roll over data, it's good reasonable monthly charge compared to other network provider, good friendly service with online chat but it's long wait sometime, but problem solved, it's easy to join and change over from other network , easy to follow step by step guide, & received new sim as per their instructions, it was happy experience glad I did, after receiving my sim, tried & tested my wife too joined ID mobile, same plan as mine and she is happy too .....looking forward to stay with ID mobile for years to come....thanks.

Just been asked how I’m enjoying using idmobile!!!! Had to laugh, at least I was on the hotel network and got it, I’m abroad for a month with no roaming data because it won’t work. Tried everything I can possibly think of to get it to work. Helpline have told me it’s my phone, I’m with my husband who’s got the same phone and we’ve got his working EVENTUALLY with absolutely no help from idmobile, Apple came good with a solution for his. I’ll be be ending this contract ASAP!!!

I wish wish wish ID'd offer me a way out. Ive begged them for months to allow me to cancel,  after realising that, due their policies, I had to buy a second phone, and add a second contract, if I wanted to be in touch with my sons cancer team here in England.  They admitted it was their poor policies, they agreed that their company does not offer comparable  roaming to literally ALL other phone company..The only advise they had that I buy a second hand set, and I buy a second contract with a different company, as "we are a comparatively new company and still experiencing hiccups", yet any request to reduce the cancellation fees were refused. Thanks to ID i have massive extra expenses to keep up with the cancer team, and ID will only "sincerely apologise". I'm stuck with them for another 12 months..I hope the ID team  feel.good knowing that they're making a stressful time (I dont wish on anyone having to endure their child's cancer journey) even more stres

I have today reached the end of my 24 month contract and wish to change to a sim only contract, however after repeated tries there is only one sim only contract option available for me to choose from.  

Chat is way too slow. Spent 2 hours and got nowhere.I’m trying to upgrade as my contract runs out in 2 months but for some reason I’m failing security checks. Online chat is just a pure joke. No number to speak to anyone so I’m forced to go back to Vodafone. 

I’ve been searching in vain for information about which partner network(s) ID uses in each country.  All questions about roaming generate multiple answers concerning how to enable roaming, how much it will cost and what packages are available to control costs, but very little about which networks are going to be used in the destination country.This matters because in remote or mountainous areas, not all networks that operate in the country are likely to have coverage.  I have encountered this in the Austrian Tirol for example.  So before going abroad I want to know which partner network I am likely to connect to and look up the coverage map to assure myself that it will work.Does anyone know where a table of partner networks by country is available, both for ID and for any other operator from whom I might buy a PAYG ESIM?  

Hi , I was unable to receive and make calls abroad recently, this also happened last year and I find it frustrating and wanting to look for another provider . Any help appreciated .

I'm struggling to understand where information about incurred costs can be viewed. I've started using out of plan data, despite not seeming to have used enough data to hit the roaming limit of 30gb.I'm currently in Austria, having been through France/Switzerland over the last few days. I am not in danger of hitting the number of days abroad limit. I have not manually selected any networks.My phone reports only using 13.8gb data roaming.My  billing period is from the 23rd of each month. I got a message on the 24th saying I've used 80% of my bill cap, so clearly the charges are in this new billing period. As I have hit my spend cap, I now no longer have access to data unless I raise it.I have 98GB data in total left including carry over. How can I work out why I've been charged? What are my options for obtaining more roaming data, seeing as I don't think I've used my cap?

I selected the option to purchase an add on to my phone but turns out I don’t need it. I can’t see any option on my account to cancel it. Can anyone help? 

Hi,I've arranged a loyalty add-on of 50GB over the phone when renewing my contract.I requested an email confirmation so I could have it in writing.The advisor told me I would receive the email soon but I haven't received anything.What can I do?

Hello, I have 5g showing on my phone but I have no internet?

I was looking to upgrade to an iPhone 16pro, but I'm a Sim only customer, which means that apparently I can't get the phone I want. Is that the case? I genuinely had no issues with ID,  so it seems like a shame 

My phone will become useless when the 3G network is totally swithed off by the end of 2025. My contract expires April 2026. Why should I have to pay my bill when ID cannot provide a service

Hi,  My contract date is 09/06/25 however a part of the app says this is the 06/09/2023 which is incorrect.  I would like to cancel my contract as I have a new SIM.  Regards  Kirsty

If I were to upgrade to the new deal of 120gb for £10/ month, keeping the same SIM card, would the upgrade be immediate?

Hi, I can't see to find my email that has the QR code to set up new new esim. Is it possible to get a new QR code or the code for manual set up? Thanks.