No data since the 20th of May 2025.Tried the useless chat facility, quite seriously spend nearly 9 hours ! across many days trying to get some answers.Raised formal complaint and then received a call back from someone in the UK. Told within minutes that there is a local cell down. for SEVEN DAYS ? highly unlikely. Although whilst talking to her and fighting to finish a sentence, I did find on the three website that there is service issues in the area. The call eventually broke down because the advisor seems to think its okay to constantly interrupt and shout over me. when asked to let me finish my sentence she slammed down the phone. lovely lady. probably hates men and doesn't like that we might have something valid to say.called back a filed a complaint about the verbal abuse from the previous woman and as the call went on in a reasonable grown up way. I was told that the merger of id mobile and vodaphone last week might well be the problem, he ha

Upgrade rolling data

where/how can I send my feedbacks,? Just joined 1month ago, Thanks            

I can’t find my transaction id anywhere on my emails like they tell me. Can someone please point me in the right direction of how to access it?

With my current account can I send photos from abroad on WhatsApp

hi I have recently  join ID mobile recieved my new phone but there's  is a promotion  of Samsung air bud did not recieved  yet

Hi there can anybody give me clarification on these sim only price locked deals? 300gb of data, 24 month deal at £14 pm with no price increase for the duration of the termTerms and conditions state that the sim only plans are not affected by price increases, only applies to handset deals.When you order the deal it states at the bottom that it is infact subject to annual price increases? Spoke to a live chat advisor who said there are no such thing as price locked sim only deals, and all deals are subject to the price rise. I asked how they could advertise 'price locked' deals if they wasnt actaully that? The response i got was that they were sorry for this.Stated that this was clearly false advertising but again just got 'sorry i dont know what to say'I keep reading varying bits of information on if the charges increase or not during the fixed term, my current provider checked for me and said it did state no price rises which is why i was lo

Any idea why i have skipped a months paymentSo last bill i payed was 8/04/25 it skipped mays payment and took double payment today.Just trying to figure out what has happened for it to skip a month and to charge me 2 months of payments and to avoid it happening again in the future ThanksAdam

HelloSorry to be a bother but I also need my sales invoice to claim a samsung promotion. The email I received hasn't been accepted.

Hello, I'm not receiving text messages from Nationwide building society specifically the one-time passcode to log into their banking app. I have spoken to Nationwide and they logged an IT incident. On investigation the IT department found that the text messages were being sent to my phone, however they were not getting the ping back to say it had been delivered.Please help  

Well, it's time to upgrade! It's more expensive a month to upgrade than it is to be a new customer, the fact that YOUR a loyal customer a customer that wants to stay with you, doesn't enter into it. When you call and speak to a sales representative "George" and discuss this issue, he says that because your keeping your number you get charged, of course they want NEW Business so look after them but not concerned with loyal customers staying, no benefit at all. The lovely George when I asked for the complaint process decided to end my call!!!! NOT A GOOD CUSTOMER OUTCOME/JOURNEY/EXPERIENCE will not be referring a friend 

My second trip to India where I have bought a Roam Beyond add on.The first time (last year) the roaming did not work and I spent all week with someone supporting me through these pages trying to get it to work without successI’ve just returned from a second trip - Spent £30 on a Roam Beyond roaming data add on.  Guess what?  It didn’t workI tried manually selecting different operators, checking phone settings, rebooting the phone…  No joy.So my message to anyone else with ID is don’t even bother trying the Roam Beyond add on in IndiaHow can ID sell these add ons when they do not work.  IT’S A SCAMI am in the process of raising a complaint.  

I’ve recently moved to ID mobile from Three. Everything seems to be working and I can send I messages but not standard messages. Is there something I can do to sort this?

 Hi,I recently became an ID Mobile customer, signing a 24-month contract, but I am facing significant concerns due to ongoing connectivity issues with mobile data.I have experienced these problems in the postcode OX28 1HY and, most recently, today in OX1 2BU and surrounding areas. After checking the status checker for both locations, I received the following message:"We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing. We hope to have things fixed as soon as possible and will add any updates here."While I understand that technical issues can arise, I am particularly concerned as I still have 10 days to exercise my right to cancel the contract. Could you please provide reassurance that this issue is actively being resolved and give an estimated timeframe for full restoration of service? Moreover I have noticed that th

Hi I currently have an outstanding balance of £10, am trying to see if it’s possible to repay this on the 19th as I start my new job on Monday the 9th and will have to work 1 week in hand before being paid, I will also pay the month of July on the 19th so I’ll deposit £20 on the 19th is that possible?

HiI arrived in Corfu, and was sent a text message saying I was allowed to use my UK data as per normal  2 hours later I get a message saying I’ve got over 80% of my bill cap.  turns out my phone automatically connected to an Albanian network and now I’m 42 pound in the hole.  how is this my responsibility as I wasn’t informed until after the fact?  

I want to phone the netherlands fromthe uk. I have enabled premium, international and bill cap at £20. i get the message - sorry this service does not allow access to this number   I urgently need to be able to call  please can you assist. 

I tried to contact 150 and some 0800 numbers and was told I needed to pay extra - why? and how?

I’m really not happy. Had an email to say I’m being charged for £33 , but my E sim hasn’t worked once. I do cabin crew so always in different EU countries , but 4g has never worked. It doesn’t make it easy to find how to even cancel this and not even find help and support with an agent. What do I do?

I would like to purchase a roaming add on as we are going to Turkey. My question is, will this cover calls and texts as I can only see that it’s giving me extra data to use in Turkey but doesn’t say anything about calls and texts. Many thanksSharon 

I switched my phone in January and I thought it was just because I lived in the countryside but my 4G coverage is terrible and I don’t get 5G at all. I’m wondering if something went wrong in the switch over because I’m still getting messages from O2 saying that my bill is ready to view even though I cancelled the direct debit etc so I don’t pay anything. I also couldn’t make any phone calls so I definitely think there is something wrong in the set up of the esim

Hello, I have had my data roaming on for a maximum of 5 minutes today whilst in Morocco and now I have a charge of £45 on my bill. I mainly only used the roaming to try purchase a data plan however the app would never load so was a waste of data!  please can this be reviewed as this is crazy charges!  Thank you

I have just signed up for 2 sim only esims on the same account and used my PAC codes to transfer over my number. But how do I find out which eSIM is for which number??? My switch over is Monday and I need to set up my new phone but don’t want to get the numbers the wrong way round??? I can’t access an ID mobile account as my number isn’t registered with them!

How come it’s more expensive for me to upgrade my phone to a iPhone 13 than it is for a new customer? To upgrade it’s £30.99 a month whereas a new customer is £24.99? 

PAC code transfer isn’t working