my replacement sim was collected from curry's and will not activate in samsung s20 phone.It's sends a code which doesnt arrive because obviously I'm not connected... saying it may take a few minutes to arrive, meanwhile a timer starts counting with a 90 second cut off!I'm sick of the success! Message which appears no matter which way around I go.The live chat sent me down the same path, offering a method if inputting a sim code but again out of reach ending with success!!! We've sent you a code you cant receive…Yesterday had to put a payg sim in which worked without any messing, it just worked, well done EE!Today I put the ID sim on restarted phone and uninstall app etc still no joy. Same Success! Loop which I've seen 30 times now.I cant wait for Monday when I will bin this id garbage and join a proper network, I've paid a month already and not even connected its the worst experience ever.There's no need to have people jumping through

I want to upgrade, but I have found a better deal on your website for an iphone16pro max, on the upgrade it works out much dearer and I would need to £199 for the phone, do I need to cancel and apply for a new contract or can you price match?

I have two numbers with ID Mobile. Both accessed via the same login account. I have recently changed banks, so have updated a number of Direct Debit instructions with a wide range of organisations. I have done this in the app with ID Mobile, and my new account details are showing correctly in the app. I did this mid-January. However, unlike every other organisation, ID Mobile has not yet submitted my instruction to my bank. As a result, the Direct Debit is not showing as active with my new bank, and still active with my old bank. I am concerned that the payment which is due mid-February, will either be taken from my old account (which has a zero balance) or that the DD will not be taken at all. I would be grateful if someone from ID Mobile could look at the account and update me with what is happening, and reassure me that the funds will be taken from the correct account as per my instruction, which was submitted in good time (well before th

My bill was paid on the automated service on 14th may from L s Brogan but my app is saying I have an unpaid bill. My number is 0**********

Hi,I never received an email as proof of purchase when I upgraded my phone, can you send it to me please.Thanks Steve 

Hi All,I have switched to iD Mobile and ported my number.  All has gone well for me.  However one thing in the iPhone settings, under mobile service it still lists the temporary phone number iD Mobile gave me on signup it has not switched to the number I ported.  It appears you can manually change the number but the save does not work.  I have restarted the phone but nothing seems to work.  Any ideas?many thanks,Paul

I have some strange activity on phone with battery,  Data & WiFi usage1: Extremely high usage2: APPs that should be disabled still bleeding me dry3: Battery drains fast & extremely slow to replenish4: Work accounts, Captive portal, many Overlays, Random DNS5: WiFi connects to Data, even when all disabled and many miles from home6: In Data, I add name and it then applies the last 4* digits of my phone number (E.G. IssuesForMe 2884) and I can't remove the 2884.  Google tells me this is some config setup to do with WiFi / Network accounts...  I am lost with all this but someone is at it and resetting phone daily etc.  losing photos etc.  could be flatmate as WiFi etc all in open space  Any help appreciated   

So, my contract is nearly up and the offers on the app is worse then what's being advertised. I finally found the chat to us and spoke to a customer service advisor. I uploaded screenshots of deal for the S25 from moneysavingexpert and asked for that.  I was told basically tough luck it's not our website and got offered a higher priced deal and they cant change it because its not ID. I've been a loyal customer for years which doesnt seem to matter, even with a signal that's sporadic. My point being that the offer takes to me the ID website! and it's your basket, your company I'm paying and I can't get the better deal? how's that work?? I'm not purchasing on their website it's YOUR website I'm paying for it on, it's your basket it's in. so the takeaway I'm getting is if your a loyal customer for years it doesn't matter one inch and tough luck. the customer service person and I use that term losely was rude and condescending. You offer that deal in conjunct

Morning!I’ve recently joined ID and asked to retain my old number. This has been successful but my IPhone settings still say that my number is the one that was originally issued by ID.  Does anyone know how to change this?  I’ve rebooted at least 10 times to no avail!TIA

Hi, I need help restoring my SIM services after paying my bills. They haven’t been restored in days. 

Ive added a 5 day package & it's not working. When will it activate please?

Hi there. I have moved to ID from EE (more than 14 days ago so well past the point of the return window). I have had nothing but trouble with signal. I popped into Curry's to speak with someone and they gave me a new sim to try. This sim has activated and still having the problem. Also tried the sim in another phone, still having signal issues. Looking at the ID coverage checker all looks OK but not in reality. I cant make calls without it being patchy and the Internet is non existent without either hotspotting to my husbands phone while we are out anywhere or desperately finding WiFi! It's terrible. I'm in Cornwall where, admittedly there are a lot of rural black holes, but we do have 4G and 5G down here now!  Please help. I'm paying over £40 a month for a phone I can barely use! 

I have found a cheaper deal for an upgrade with ID through a comparison site than I am being offered through my upgrade portal. Can you match the deal?

Hi I have just took out a contract with id is it possible to keep my old number ? If so how do I do this ? 

My son lost his phone and we got a new one and picked up a new sim from Currys, registered the sim on the account under plan, but it isn’t working?

Hi! I’ve requested to switch from Lebara to id Mobile via PAC and I’ve linked the bank account to id mobile, but apparently I’ve not received via mail any information… how do I know “where” is my number? Is ID mobile doing the switch or not? Is there any customer support? Thanks.

Hi, Just been to Holland for a few days, on arrival in Europe i had no access to data because Data Roaming was turned off before my arrival.  I am unable to turn it on, i also do not have any Mobile Network information, it is all greyed out.  Roaming is turned on in the ID mobile app. I’ve reset network settings, turned the phone and wifi on and off, but to no avail.  How do i turn it on?Also, I have no SIM Card details registered in my settings, i’ve taken the SIM card out and put it back in. Could this be linked to the Data Roaming issue above?Have checked my wife’s mobile as she is with ID, she has data roaming and Mobile Networks, and also SIM card details.Can you help please?  Thanks.

When will the merger be effective and will IDMobile service be extended with the Vodafone network? It would seem to be a logical outcome of the merger but would appreciate someone from IDMobile confirming this.

I cannot find my welcome email to locate the transaction ID. I am trying to port my number over. Please help and provide me with my transaction ID please. Thank you 

I have a s24 phone it is not charging properly ..it goes off and on charge when cable in. I have tried different cables 

Sorry if this has already been asked, but I am struggling to find an up-to-date list of telephone number prefixes that we should avoid using due to premium cost - if anybody has a list of these or URL that would be very gratefully received thank you. Pete

Hi guys been stuck for 2 days now  I stupidly dropped my original sim and couldn’t find it , so then requested a replacement online which suggested a visit curry’s to get one. In the meantime I tried to get the eSIM but it would not deliver to my email and when it did I had around 5 eSIM requests come through to my email.  Tried to activate an eSIM but always failed to activate.  went to Meadowhall yesterday into curry’s and got a replacement sim and tried to activate it but keeps saying that the sim is activated already. Went back into curry’s and explained so they gave me another sim. Still the same saying already registered. This is all through the app trying to register it.  I went in live chat last night and they said I needed to wait 1 hour as the eSIM had activated even though it suggested it had t in my iPhone. I have deleted all eSIM from my phone and reset network settings. So waited over an hour and re tried to activat

HiWhen I have used all the data in my monthly plan the id mobile app doesn't work and I can't access the my id website. The only way I can buy an add on is to go somewhere where there is WiFi, then the app works. Never used to be like this something's wrong here.

Last night my SIM stopped allowing calls and or receiving

i upgraded to the samsung s26 by mistake and want to change the upgrade to the samsung s56 can this be changed please