I’m in France and I received this sms as soon as I arrived:“Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming” I have roaming switched on. Am I going to be charged, and if so why? The info in the link says my allowance can be used while roaming. 

Hi I've got a contract with you guys but I've moved and lost the SIM. My name's Ricky Stone. My previous address was { REMOVED }. Could I get a new SIM sent to my new address which is { REMOVED } Many thanks,Ricky Stone

Hi,I am using an ID SIM in a Zyxel NR5103e 5G router. I’ve got a fast connection, but the IP address is changing every few minutes, which is causing problems with some of the services I run that rely on DDNS. They’re not updating quickly enough so I can never connect. I have tried changing the APN to id, 3mobile and three.co.uk with PDP set to IPV4, but this hasn’t helped. Does anyone have any ideas what I could try instead?ThanksGuyan

Good Afternoon,I am a new customer. I have tried to check my sim card in various of mobiles and the sim card says no signal. I cannot dial out or call anyoneI have tried to email and live chat to get a replacement sim but I have not been able to speak to someone and no one is able to speak to me or reply

 I've had no proper service from iD Mobile since day one — calls drop, data is unreliable, and support has been near impossible to reach. I'm paying monthly for a service that simply doesn't work, and now I'm being expected to wait weeks for a response? I'm absolutely sick of jumping through hoops to try and get in touch with an actual member of staff. And then the hoops that I have to jump through to resolve a network issue on their part 😒 to be told says our end network is working! I'm not doing this for fun! I'm not calling for the crack. Absolute joke of a network and a service. Would never recommend. This is unacceptable. I've tried all available channels and I'm getting nowhere. I am now requesting immediate contract termination without fees, as this is clearly a breach of contract under UK consumer rights.If I don’t receive a response

Hi I'm new to id mobile.I ordered 2 sim cards to change from Vodafone I got both puk codes to keep both numbers.But only one sim card has changed over.They both should have changed on the 17th as ordered.Any help would be great. Thankyou I ordered them at the same time

I added a 5 day America data roaming add-on yesterday to my son's account (account in my name but provided for my son) however he can't get any data.I have followed all the advice on the forum last night, however still not able to connect.(See images of things tried.)I added this data to

I am looking to take out a new phone contract with iD mobile and keep my existing number with Vodafone for the next few months until that contract runs out to avoid paying an exit fee.Will iD allow me to port my current Vodafone number over an existing iD number? The idea is to disconnect the new iD number and transfer my old number over, but with a couple months delay to keep my Vodafone account active in the meantime.Thanks in advance.

I seem to have been double charged on my latest bill. Also I am leaving so my bill would have been too much even without the double charge.   Who do i contact and how do i do it. 

Today is my switch day to iD. I got and gave a PAC code during registration last week. I got a different (temporary?) iD number immediately on signup. I have received notification from my old provider that I am leaving them today and from iD that I am joining them today. There has been no mention of my number porting over. Apart from waiting until 10pm tonight is there a way to confirm that my number is to be ported? I want the reassurance as I use my number for business and would be inconvenienced if there were issues. Thank you.

Hello, I have just upgraded my phone and gone on a new plan. I have just tried to make a phone call but it says I am capped. I need to make a payment but it comes out monthly on the 3rd of every month. What do I need to do as cannot ring anyone even though I am unlimited calls? 

My son arrived in NYC last night, I have purchased him a 5 day America data roaming pass. (The account is in my name.)However he can not access any data, spent last night following all the advice in the forum, settings are correct, switched off and on, increased spending cap, tried manually connecting. Nothing works.I am unable to contact him unless he is on the hotel WiFi, this does not feel comfortable, I put data on for him so that he could feel safe and 8 could have confidence but instead I am spending my time trouble shooting and failing. I never had this issue when on 3UK direct.Can somebody from ID Mobile please pick this up and help.

Please advise my next step.Over a week ago, I requested, and received an eSim.  I provided the PAC code, and have your Transaction Code.  I have not received an email, or text, telling me the Switch has happened.My original, and my new iD Sim, are both showing their respective numbers when I look in IOS Mobile Services.I travel abroad today, and want to be confident my clients can reach me on the eSIM.I really hope to hear from you today.Best wishes,Ali

Do I need to reconfigure my phone in anyway when going to France for a couple of weeks?

If I upgrade my SIM only deal will it take effect straight away? I still have data left (20GB) but want to upgrade to a bigger plan before renewal date (16/5/25). Basically wanting to upgrade early before month ends. I’m on a month contract and have been with iD for a long time

I've got a Google pixel 7a, the screen is ultra sensitive to the point where frustration boils over. Constantly have to reset fingerprint recognition and also adds too many letter's/numbers when trying to type. I've had enough of this phone. I'm early into the contract, can I upgrade/swap to a different phone?

Hi i bought a contract phone on Id network from carphone warehouse yesterday, I have an o2 sim from my old phone, my question is that I want to keep my old number how do I do this please, 

Hi alSo when i log into the app and go to billing it shows a current balance of £94. My current plan has unlimited everything for £41 per month. However when i call 777 to check my ballance it's telling me that it is at minus £10. I usually pay my bill through the app on the 15th of every month. So I don't understand what this £94 worth of charges are for or why this is being displayed. Problem is that the app is going to assume that this is the amount of money that I want to pay. How am I to pay my phone bill when I can't see an actual proper ballance to pay. 

My bank have informed that their number has been blocked. This is stopping me verify credit card transactions and there’s some services I can’t access because they need to call me back. Is there a way to unblock that number?

I’ve switched mine & my kids SIM cards from Sky to ID Mobile. My son’s having issues transferring his old number. He has tried twice & it keeps saying there are issues but all of the details are correct & the PAC code was only generated last week so is still in date. What can we do as he needs his original number? Mine & my daughters have switched with no issues. 

I have tried to get PAC code - it says there is a system fault. Is this likely?

Hello, I have not topped up my SIM card since November and would like to check if my number is still active. Currently, my phone displays “No Service” and mobile data is not working. I would like to reactivate my SIM if possible. Could you please advise on how I can confirm whether my number is still active, and what steps I need to take to restore service? Thank you for your assistance. Thanks 

When I renewed my contract last year, it included a loyalty add on of 20gb. I ran out of my inclusive data for the first time the other day and expected this add on to kick in. When it didn’t, I contacted the live chat and they told me there is no add on applied. I explained that although it didn’t show in the app, it was on my monthly invoice so I assumed it had been added on as they said it would when I went with id for another year. Feels like I’ve been cheated and no one I’ve called from the various teams can rectify this mistake. I’ve now had to pay for added data this week because I had to purchase things like train tickets on the day.  Can someone please help? 

Hello. Can you forward evidence of my upgrade and proof of purchase for the S24. So I can obtain my samsung ear vuds and fit bit that were part of the upgrade package. Thank youElaine Byng-Hollander

Hi. I tried to buy second contract as i was on a rolling contract but was told I'll have to wait until I had been with id mobile for 3 months before getting second contract which would make it 14/04/2025 when I could apply for another line. Well there's this deal at mobiles.co.uk and it expires on the 15th with limited availability, so I wanted this deal so I thought cancelling my rolling contract and then applying for the deal would solve this problem but I've  been declined again even though my credit should be fine. Why is that? Also I had to switch to another network on another rolling contract so I can switch my number to id mobile as they don't switch numbers on same network but I don't understand why they refused me again even though I was with id mobile and always paid bill on time.