Both my partner and I have iPhone 13s on the latest software. For the last few months we have travelled around the UK and the signal has been very bad 1 or 2 bars everywhere, and extremely slow data if any at all. Most of the time we can’t make calls or send texts even when a signal is showing. we have reset phone settings. We have had new SIM cards and E Sims. Still rubbish everywhere. have been an ID mobile customer for around 7 years and the signal and coverage has only got worse and worse. what else can we do? We have tried everything suggested multiple times. Has got to the point that we want to cancel and switch networks but feel like we shouldn’t have to pay the extortionate exit fee as we are only leaving as we are not getting the promised service

Hi my network with ID is off I have to pay my bills I tried registering but not giving access please give me option for payment get my number back my mobile number but I can't call recive text nothing my email is. Thanks 

when entering pac code message says We've tried to process your PAC, but there is an issue with the information you've submitted. 

Just recently signed up to iD mobile, switching from EE. Wanted to keep my number so went through the steps of transferring it over and I received a text today to say the switch had gone through. However I’ve just had a look on my device info on my Apple account and it’s still showing my new phone number for my new phone and my old number on my old phone. How do I go about changing this? Do I need to activate my SIM card? Should I have done that?  I’m receiving all messages and calls on my new phone and have signal. The new number is also showing on my ‘sign in & security’, how do I get rid of this and it’s obviously not being used now that I’ve transferred my old number across. TIA

Hi there - I disconnected / cancelled my ID mobile plan over a month ago yet I am still being charged on my account. Please could someone look into this and refund any incorrect charges that have been made. Many thanks.

I seem to have the same issue as a number of other ID mobile customers - I ordered an iPhone 16 Plus, but was delivered an iPhone 15 by DPD. The box was sealed when it arrived, and I opened it before realizing that the phone was not what I ordered.I have followed the process of registering a complaint with customer service, but the 6 business days specified for investigation have passed, and I have no updates on the status of the complaint. Does anyone have any advice on moving this forward? In a phone call with customer service today I was assured that the matter would be escalated and I should wait 72 hrs, but I have no faith that this will produce anything, Is there another avenue to make a complaint?

Hi,   I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract.  The switch was supposed to happen on Tuesday.   On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only.   I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it.    Any advice?    Thanks, Leigh

Message saying Voice mail not available on my service 

My agreed monthly recurring charge is £22.99. It has now shot up to £37.36. I have checked my invoice and there are no additional charges added. I wasn’t made aware of a reason for increase. How do I query this?

Hi,My daughter keeps getting messages saying payment due, but looking at her payment history she should be in credit. Payments made 26/02/25, 04/03/2025 and 19/03/2025. She should be in credit for her April payment?  Please could you look into it please as she has lost her data.Thanks

Hi all, just joined my mum up to id as I am already a customer but after setting her up on £9 per month her first bill shows due £24? Tried to get through the chat 3 times today but nobody available? Please help thanks

Tried Live Chat from 9am to 7pm and always unavailable. Useless!!

Hey everyone,I wanted to share my recent experience with iD Mobile to warn others about how they handle disputes when things go wrong. If you're thinking of ordering from them, be aware of your consumer rights before doing so!For context on the situation:I pre-ordered a Google Pixel 9 Pro from iD Mobile. When my package arrived, instead of the Pixel 9 Pro, I found an iPhone 15 Pro inside. I immediately contacted iD Mobile, but they refused to help and told me to contact DPD (the courier) instead. DPD told me to go back to iD Mobile—so I was stuck in a loop. Despite providing photographic evidence, iD Mobile insisted they sent the correct phone. I escalated to the Ombudsman, who sided with iD Mobile based on their warehouse footage, even though I

Hi  I've successfully changed number for voice calls yet the texts are the id mobile number still after days and numerous restarts  it also states the correct number on my settings for rcs 

Hello All, My father (88) now resides with me and no longer lives in the UK.I am his POA (Power of attorney) and closed his direct debits. IDmobile is trying to collect an outstanding debt he incurred, which is not an issue and am happy to pay but I DO want the contract cancelled?can anyone help me achieve this, tried online chat - no one available 

Hi everyone,Hoping someone here can help or offer advice because I’m really stuck.I ordered two phones from iD Mobile on separate contracts — a Samsung Flip and an iPhone 16. I used the same PAC code on both because I knew I wanted to keep my number but wasn’t sure which phone I’d end up keeping.Here’s what happened: The Samsung Flip (original iD number: ) was returned first and never used. I kept the iPhone 16 (original iD number: ), but due to some kind of error, that contract got disconnected and switched to Pay As You Go — even though the Flip contract, which should’ve been cancelled, remained active. I’ve now returned the iPhone too (with proof of return for both devices — Flip returned via DPD and iPhone returned in-store today). After spending over 5 hours in-store, I was told there’s nothing they can do to reactivate the iPhone contract.At this point, I jus

I purchased two contracts on the same day in the week.But they were being delivered on different days to 2 different addresses I received one QR code for the phone that was shipped and delivered first.And so this was added to the phone yesterday when it was delivered however it turns out this QR code was in fact for the second phone which was delivered today. I still do not have a QR code sent for the other. I tried ordering a replacement sim online but the number that's linked is the wrong sim so I'm in a pickle hereI have removed the esim of the first phone and now I can't get in touch with anyone from customer service. I wish I had the physical sims. That was simple

Hi,I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them.I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get helpPlease let me know how I can solve it

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it.  Any advice?  Thanks,Leigh

Earlier today my wife and zi received two texts saying we were being charged for data roaming, however, we are not abroad but actually in the Uk on the North Norfolk coast!  Please can we have some confirmation that no additional charges will be taken please?thanks 

Hi,I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists.Can you please check and resolve the provisioning for incoming calls?Thank you,Christos 

Both our Samsung phones have had issues over the last few weeks where a person can’t hear us on incoming calls or they go straight to voicemail and outgoing calls do not always connect or show as calling but no ring toneI’ve changed the setting to/from wireless calls and this makes no difference Has anyone got any ideas/Solutions?Thanks

Updated software for A52 today ,Samsung April 2025 .Now I have no service it is like the sim card has been blocked,  but my sim card works on my backup phone. Anybody have a solution?

i can’t understand my recent billing history. It’s like money is going missing. every month of so, my direct debit is cancelled… so I pay £16 to add the direct debit again. This often asks me to pay again before I can finally add the direct debit.  The frequency of the direct debit taking it out every month when I’ve already paid twice in one month is frustrating. It should credit my account and take payment on the next month.  

Hi I currently pay for my own contract and my father's contract with ee mobile I've moved my father over to id mobile as his contract finishes before my one did but I'd mobile won't let me take another contract out before a minimum 60-day payment history is there anyway around this as my contract finishes with ee on the 4th of May