Yes I have paid two lots of payments of 28 pounds last month and didn't receive I penny back and now my bill is up to 32 pounds ... I feel I should have the 28 pounds didn't receive back from your company.

hii need a sim replacement as soon as possible please 

I am an existing ID Customer with an iPhone13  on contract which has been fine , I ordered today a few hours ago a new iPhone 16 as an upgrade as I was due one and selected E Sim at the checkout .Since the order I have received the various emails confirming order , instructions to activate E sim etc etc However it seems they have now already cut off/stopped my physical sim in my current phone !!!!!!I cant use the E sim until I receive the new phone , so at the moment I have no way of making calls , data etc etc ! Ridiculous ! This cant be right ? and I don’t appear to be able to find a number to call anyone at ID to sort it out I am supposed to be going away this weekend , I need access to phone-calls ! Any ideas/suggestions , most welcome 

Reading in the newspaper at the weekend of people who have been scammed following successful attempts to take over their phone number. Can be called a SIM swap scam.Recommended is a preventative move ie to ask the phone provider to set up a ‘port-out PIN’. To be used whenever a port out is requested. IDMobile send a PAC code when a port out is requested, as do others, so I dont see that this is sufficient -  I want to prevent a pac code from being issued unless a specific port-out password is used to request it. IDMobile do not have such a port-out password. They do have what they call ‘extra security’. There does not seem to be a link to any info about it.  (from ‘live-chat’).Does anyone have any feedback on this, as to whether it is going in fact to add protection against SIM-swap scams.thanks for any info

switching to idmobile but chose  E sim but it’s not compatible with phone so now have a physical sim (from currys) but i cant seem to complete switch. Not sure which mobile number to put as physical sim doesnt have one. tried the esim number but that didnt work. how do I complete the switch, I have my pac and have contract in place (bank details sorted) but now what?

If I click on one of the sim only upgrades in the last 30 days of phone contract does that cancel the existing contract at end of period and automatically start the sim only on that date? Or should I cancel current one first then buy the sim only deal

I have used my phone successfully twice in Europe this year. My phone is enabled to roam and no settings have been changed. I am in Southern Italy and am unable to make calls. In my Roaming "SIM settings" it says  my "Mobile Network Service" is disconnected. Why is this?My wife is  with IDmobile and has exactly the same issue also, so it is not an isolated issue.  What is the cause?

I bought an ESIM accidentally yesterday with monthly contract. I am okay to pay first month. as it was my mistake. But I can not cancel it . I contacted the CHAT service and   they need an actual IDMobile phone number to cancle my ESIM.  But I dont have real SIM or number form IDmobile  .    Apparently  all ways are blocked.    Could you help pleaseRaj 

I am on holiday in Greece (Kos) and received a text to say welcome to Greece but then received another one to say welcome to Turkey. Turkey is chargeable, does anyone know how I can change this back? 

Hi, my wife's and my phone are unable to make calls or receive calls. What is going on?

Hi I have no roaming but despite being in a roam free destination. I can’t use the chat or internet so it’s impossible to get hold of anyone.  roaming is set up on my phone.  

Hi all I confirm that I have set a spend cap and turned international calls ON on the app but im still unable to make calls to Iran. Can you please help? 🙏 I have tried so many methods to contact the team. Live chat button isn’t there, email gets back with an auto response that the mailbox is not monitored and there is no phone line.im a pay monthly customer btw 

Once my contract finishes I dont want to renew it

Hi, I received a returns label from Carphone Warehouse and returned my phone to them as it was within the 14 days cool off period. It was delivered to them on 15th May. Will the let ID Mobile know so the contract gets cancelled or do I need to inform ID Mobile. Thx.

Hi, I’m wondering if it’s possible to port my existing and in use number to a new contract in six months time? I know this can be read and understood in a few ways so let me try to explain below: I am an ID customer with a contract ending in six months time. Lets call this ‘contract A’I want to change my phone as I’m a little fed up with what I have at the moment.I’ve seen a suitable deal that I want to take out, also with ID mobile. I’ll call this ‘contract B’My plan is to take out contract B with it’s new handset, but still use my sim from contract A. In six months time, when contract A comes to an end, I’d like to port my number to contract B. I’m aware I’ll have to port to another network first before porting back to ID.Is this possible or is there a time limit from when the new contract starts to be able to port?

I have noticed over the past few months that although there is a good phone signal in the Keswick area there is no data (claims to be 4G). This appears to be whether you are on the north side or centre, you only get data when you get to the top of Nest Brow when you pick up the signal from Penrith.

How can I get a new QR code for my esim? I have a new phone and need to transfer? 

Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month

I am having challenges receiving calls or making calls as well as sending and receiving sms'. These services have become very limited and unpredictable. How do I solve these issues?

Hello, I have received a Currys gift card with my SIM which should have £50 but it is not activated. I cannot use it at Currys and the balance checker says “something has gone wrong”. I can see this is a common problem for other IDMobile customers. Please can this be resolved. Thanks

How to.fix this issue  with OTP? I cannot login to banking app.without it..tried setting etc but nothing works 

Why is my bill keeping going and taking money from me when my bill is monthly att 9 pound a month now it says my bill is 14 pound a month

Hi Matt hooe you can really help me I can’t make phone calls and I’m really struggling this is now affecting my professional work and day to day to work also now it is leading to stress me affecting my mental health. I have contacted Apple to check my phone and it all seems good further the phone and the package was sold by ID and was assured that it is all volte enabled etc this is now becoming a real issue and will will need escalation I will have to really contact consumer rights as I’m trying all my best I’m really struggling right now with a phone package and the phone sold to me by you and paying £50 a month  thanks and any help would be appreciated  

I purchased a one-month SIM-only contract on April 25th.My goal was to use it for just one month, planning to stop using them on May 24th.Should I cancel the plan today (considering there's a 30-day notice period, but would I still need to pay for another month)?OrShould I wait to cancel these SIM cards until May 24th?" (considering cancel-today option?)

My husbands account appears to have been hacked, he got an email around 5.30 advising a new sim has been issued He can no longer make or receive calls or texts He can no longer log into his account If he tries to raise it through the chat They send verification codes by text which are going to the number he has lost Someone did answer the number when called but was evasive No phone numbers work for id mobile after a certain time We even went into the store that the account was set up in and they can't do anything I have logged it as lost!stolen but this is extremely poor service that we can't get the account recovered outside working hours when there is fraudulent activity occurring