i have a premium charge 61033 on my phone bill £1.50, i do not know what this is for can you please help 

I've recently moved to ID mobile and now when I'm using data it won't let me use my Nationwide banking app. It says I have an insecure connection. This worked on my previous phone network with no issues. The Nationwide said the issue is with the network. Has anyone else experienced this? How do I fix this? If I can't resolve this I will leave ID and move back to other network. 

DPD failed to deliver my new phone on Sunday.Sent back to Currys by DPD.Called DPD they cant help.Called Currys they said cant help because when I give my details it says restrictive access.Went on live chat with ID mobile and they asking me phone number and ID pin which I dont have because I haven't received a phone yet and this is the first time I have used ID mobile. They said I failed security so cant help me.Who should I contact to get phone delivered??

I’m planning to visit France in the summer. The connection quality between providers varies a lot in the region I am visiting (rural Nièvre). Which provider will my SIM card connect to while roaming in France?

I have 97gb left of my 100gb a month allowance. But last nivht an add on of 15gb fir 30.00 pound was added to my account. As i only use 30gb a month, and i did not request the add on, how was this possible. No one else has access to my phone. Live chat did not give me a satisafactory reply. I feel i,ve been ripped off for £30.00, as i donot need the 15gb as i have 97gb left. Very unhappy 

Hello :)  I’ve only been with iD for a handful of months, and I’m on day 2 of a holiday in France.  I’m getting texts from iD that suggest I’m somehow racking up unexpected costs.  I’m on 90Gb of data per month which I don’t get anywhere near consuming, roaming in EU is supposed to be at no additional cost provided calls/texts/data remain within the plan threshold.The texts say things like ‘please be aware that you’ve started using chargeable services whilst roaming.  Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15 per MB.’   or ‘you’ve now used 100% of your credit limit.  To use any chargeable services you’ll need to log in to the iD mobile app’I spent a really frustrating hour doing ‘live chat’ on day 1 of the holiday because the above was very worrying.  I got cut off by the first agent after 25 minutes of plodding through questions like ‘confirm your mobile number’ with 5 minute waits between any acknowle

I have upgraded my plan that should cone with New phone and headphones. Unfortunately I got an email that says "Although the Google Pixel 8 256GB Rose you ordered is currently out of stock or on 'pre-order', we’re expecting it shortly, so it should be with you soon."What is soon? Also, I cannot claim my promo headphones from Google if I don't have my phone. I'm afraid this promo will end and I still will be without phone.

Formal Complaint Regarding Persistent Poor Mobile Reception and Call QualityDear ID Mobile,I am writing to formally express my profound dissatisfaction with the persistent poor mobile reception and unacceptable call quality I have been experiencing at my location, NW11, since the commencement of my contract in March 2024.In an attempt to mitigate these issues, I have resorted to utilising Wi-Fi calling on the mobile phone settings and that has made very little difference. However, this has proven to be an inadequate solution, as the line continues to cut off intermittently, particularly during crucial moments such as when I am reading digits or relaying sensitive information like account details or telephone numbers or even spelling an address out.These persistent connectivity problems have caused me significant inconvenience and frustration. However, the situation has recently escalated to an intolerable level. To further emphasis the severi

Cancel my sim

Cancel sim with code { REMOVED } please

I have increased data on the wrong mobile plan - I have 2 with u and want to switch it to the correct plan

Did not receive the advertised Apple tv+ link in any email correspondence.  Have checked junk mail and order confirmation.  Please advise how to redeem this offer. Thanks  

Going away for 5 days soon. 1 day Netherlands & 4 days Germany. Not been abroad since switching to iD.Any advice at all ? Seen some people have glitches.Anything specific to do before I go ?When I arrive ?Fair usage ? How much, ?probably going to use maps & WhatsApp a lot. 

Just lately when I'm on a call the person on the phone has said that I keep dropping out and they can't hear me. It doesn't happen all the time and as a driver I travel the UK so can't really pinpoint where it happens. I get the same thing happen when using a Bluetooth or without. I've reset the network settings, switched the phone off several times, turned airplane mode off and on and it still does it. The phone is only 4 months old so it's surely not that. Any ideas would be greatly appreciated

I have been trying to port my old number from Lebara for a couple weeks now and I still can’t port it over. I spoke with livechat on the 15th who said that I would definitely be able to port on the 16th. I waited a week on the off chance the technical problems hadn’t been solved. I have tried again today but I am still receiving the same error I’m a little upset my this service as I am currently paying for two phone contracts simultaneously whilst attempting to port over my old number. Who do I need to speak to get assistance with this?

I have registered 3 times for 3 accounts for myself an two children.I have received one SIM card that is for my son, please can you confirm I have another two on the way, as my old 02 account has been deactivated  

It has usually let me sign into the app with face recognition but recently it signed me out and when i put my details in it says they are in correct i’ve tried changing my passwords and everything and it’s also saying they don’t have any records of my account when i put my DOB and name etc anyone know how to fix this?

Hello, I’ve has the email confirming that my switch to ID mobile has been complete, but my phone has zero connection to any network. So it doesn’t feel like it’s complete…

I would like to upgrade per an offer on uswitch  black iPhone 16256gb memory 100gb data 5gunlimited texts and calls£9 upfront £36.99 pcm (£38.49 2026 and £ 39.99 2027)  

Hi, I’ve been with ID for over 2 years now and have recently upgraded to a new handset.I often find that sometimes my phone will cut out of 4G and 5G even if I have good signal or it says I have connection. Does something specific cause this? How can I prevent it from happening so often?

I’m on a new iphone16, sent to me last week. Switched from EE and waiting - until Friday?! - for my PAC code to be activated and my old number to be moved to ID-mobile. Bought an eSim instead of a physical SIM. Monthly contract paying 30pounds/month. Migrated all my stuff from old iphone to new iphone and am now in Italy. I have no roaming and no data. I have followed all the instructions online. Still no roaming. Often in the instructions you’re telling me to follow for an iphone16, the opitions and selections you’re telling me to set do not mirror what I see in my phone settings. I spent over an hour on LiveChat last night, no fix. If I can’t get this fixed, I just want to cancel the whole contract. I’ve never had so much trouble. Someone please help?I’ve done Reset. my new phone is running iOS 18.4.1, model number MYE93QN/A…. Serial number L4VQQ4RFXW. LiveChat is telling me to manually select a different network carrier. That is not an option in my Settings.

I already paid my bill why you asked me to pay again? 

When my wife tries to make a call, her phone shows ‘Dialling’ for quite a long time and then ends call. We are in a strong 4G area.Please advise.

Why are you taking £6.00 out of my account every month? 

My switch over was meant to be today but it hasn’t happened please help