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1 year ago

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My iD.

My iD.

Learn how to set up your new iD plan, and get help on any questions you may have regarding your bills, coverage, settings, allowances, the iD app and so much more!

21112 Topics

Recent feedback.

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Ben LovellCivilian

asked in Community Archive.

Unknown login details

Hi I have an outstanding bill to pay but can't remember my mobile number to pay for it. Account number is REMOVED

William63Civilian

asked in Community Archive.

bill payment - direct debit query

Wy is my monthly payment taken out at a different time every month and wy does it come out early every month

Stephen Wing SEWNewbie

asked in Community Archive.

New Accounts Not recognised

I have opened two new different accounts simultaneously yesterday, with different e-mail addresses as required. (I already have another IDmobile account that works fine)problem 1: the sims arrived in the same delivery and i cannot work out which belongs to which accountproblem 2: the new accounts cannot be accessed in any way - I cannot login using correct details and both recovery options for account and password do not work (not that I should need to recover them!)I had already logged out of the original account, btw. I have tried website and app - nothing works - an hour gone already! 😠

Faye MallinsonCivilian

asked in Community Archive.

unable to make calls

Hi - in unable to make any calls except emergency and I don't know why

smudger80Civilian

asked in Community Archive.

can't send text from adroid to iphone

I can send text to other phone which is android, I cant send a text message to a iPhone .any help on this problem would be great thanks

dkfalkusCivilian

posted in Community Archive.

Unable to register account and also keep previous mobile number

Try several times to register an account when i get to password it refuses to accept it using upper case and lower case and numbers instead if offers me some Chinese or Japanese password which even if i accepted i couldn't find this on my keyboardAlso trying to retain previous mobile number filled in all the boxes including PAC and just says something went wrong…..So far this sucks !!!

Dannyboy37Rookie

asked in Plans & Upgrades.

sim only deal

Hey I am at the end of my contact and I am looking to change to sim only deal. How do go about doing this? There is a sim only deal at £12 per month rolling contract does this mean I could change it at any time? I am looking to do this straight away so please can you get back to me with more information. Thanks Dan

Sue BarnesCivilian

posted in Community Archive.

unable to login or reset password

I need to upgrade. I’m my account email and password keep rejecting. I can’t reset my password because it keeps rejecting my phone number date of birth and last name. I can’t access live chat - there is no button and the bot keeps sending me around in circles. If I could get through to a real person I cannot access my 4 digit security code. What can I do to get into my account???????

Adam WilksCivilian

posted in Community Archive.

contract switch

switched to a sim only contract before my current contract ended I was due an upgrade in October how will that affect my bill as the sim only is £7 and my current bill is £37

Steve WallCivilian

asked in Community Archive.

Need to cancel a sim only that I dont know number

Hi how do you speak to someone at ID I need to cancel a SIMO i have had for years (and has never worked). I know the sim number but as it doesnt work i can’t find the mobile number. Thanks Steve Wall

Sophlang15Civilian

posted in Community Archive.

contract end date

Hi my contract is due to end on 7th December but I don’t know how to make sure it ends on this date. Is this automatic or do I have to contact you? i would like a PAC code to carry my number over to my new sim. I want to leave ID mobile on the last day of my contract.

Diane Marshal-NicholsNewbie

asked in Your Phone & SIM.

End contract

I have only been with ID for 2 months and I really hate the phone I have chosen, and the network is poor. I want to change my phone when the new Samsung comes out, but will ID let me pay to get out of my contract and go back to my old provider?

MartinalfieCivilian

asked in Community Archive.

phone not working after paying bill

I have paid my phone bill yesterday with idmobile but they still haven’t turned my internet back on or minutes

Charlie JulesCivilian

asked in Community Archive.

suspended even though ive paid my bill

Paid my bill phone is still suspended, can I get help please

Will MorrisNewbie

asked in Your Phone & SIM.

incorrect contract and can't return

Was set up on the wrong contract. Even though paying the amount for the higher contract I'm told it can't be fixed easily and I must return the phone then restart the whole process. Can't believe that you can't switch the contract onto the correct one! Told to return phone to Currys. Arrive at store told I can't return there. Try to get back in contact with ID mobile, cant get connected on the live chat as too busy. Stuck with the correct phone, which I can't use, can't return and can't speak to anyone to resolve this problem. What a joke

Kim BuckleyCivilian

asked in Community Archive.

How do I cancel my order

I have been trying to return my new phone and contract as im not happy at all , tried contacting you in every single way and ither no response or failures to connect to chat etc, i am with in the 14 days

Af43Civilian

asked in Community Archive.

Motorola edge 30 ultra specifications

Hi I've been trying to get the answer to how many GB is the ram for a Motorola edge 30 ultra 256gb version but not able to get the correct answer, hopefully someone has purchased it and can answer. Thanks

Rustybhoy67Civilian

posted in Community Archive.

Upgrade and adding another contract?

Hi folks I'm wanting upgrade my current phone contract and add another one to the account but there doesn't seem to be a simple way to do this. Everytime I'm trying to speak with an agent they're always busy? Any help on how to get through to someone or a way around this would be much appreciated. Either that I'll need to look at a different mobile phone operator.

spwhaleCivilian

asked in Community Archive.

Live chat transfer failure

Hello,I am trying to speak to ID Mobile using the live chat and after entering my phone number I get this message ‘Live chat transfer failure’. Tried several times. The issue I am trying to get an answer to is that when I login to my account I get the message ‘Your iD plan ended more than 6 months ago, so your online account has now been closed. However, the money is still going from my account and the phone number works fine. I just cannot login to my account or make contact with ID mobile. Any help appreciated! CheersSimon

Jaz EliseCivilian

asked in Community Archive.

My contract is ending but I'd like a new one with my number

Hi I have a contract with yourselves which is due to come to an end. I would like to purchase a sim only contract with the same number to transfer straight over to after this one runs out at the end of the month. PleSd could someone help me with this many thanks jasmine

asked in Community Archive.

Samsung 150 cashback promotion - false advertising

I have seen @Mohammed has solved this for others so I am tagging him with the hope that he or someone can help. I upgraded to Samsung s21 fe 5g on the 26th of September with the Samsung promotion for £150 trade-in of a phone working or not working. I have been unable to find a way to redeem this offer, the offer just disappeared from your website. I received an email after my order went through with a link for redeeming promotions, including Samsung cashback, but when I clicked on it, the promotion wasn't there. I have made multiple live chats as well as a phone conversation about it to id mobile and nobody seems to be able to find it or find anyone who knows about it. It's as if I'm making it up, which I certainly am not. The big reason I chose this phone over a Google pixel 6a was because of this promotion. I looked at the terms and conditions to make sure it wasn't about to expire and I would be able to avail of it and everything appeared fine. That is until I actually submitted my

Caitlyn ThompsonCivilian

asked in Community Archive.

my plan

Hi I have the plan as attached which states I have unlimited calls. However I have had a text to say the calls or texts to short codes are chargeable?

posted in Community Archive.

Useful Information link on monthly bill

On the monthly bill, in Useful Information > Help and Advice > The iD Community, the following URL is shown: www.community.idmobile.co.uk. However, this location is not found. The information should be changed to: community.idmobile.co.uk (without the www).

asked in Community Archive.

Billing call minutes anomaly

Related topic by @quantum aardvark Why don’t the call minutes and data usage add up correctly on my bills?Like this user I collect data from my bills to monitor how much of my allowance is used each month to help me assess other plans. I’m really pleased with the iD SIM-only plans though.From my Sept 2022 bill, the amount used is 75 mins (1:15) whereas the duration for Mobile, National & Local calls is 1:09:21. A small difference that has no impact on the bill (£) but curious nevertheless.If I add up the call duration for the 11 calls on this bill, the total is 1:09:21 so how are the remaining 5-6 mins accounted for?All my 2022 bills show this anomaly.Richard

CondCivilian

asked in Community Archive.

Can't set up account or app. 'Something wasn't quite right. Can you enter your details again please?'

I signed up a week ago, and have been trying constantly to register my account online or via the app. I keep getting this error message. (Online, the error message appears to be in Chinese sometimes!) I’m definitely inputting the correct details and have tried with different browsers (including a private browser) but nothing helps. Can anyone advise please? Thanks!

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