My iD.

Hi, I signed up to ID mobile last week. My signal has been terrible. I’m not able to send iMessages when out at work I can’t access the internet either I have an app for work on my phone to book on and off and this is taking forever to do, when I had no issues with my other provider Am I still within the 14 day cooling off period because I am seriously thinking if moving to another provider Thanks any advice welcomed

Phone showing emergency calls only although I am sitting next to wifi hub and 4G “auto connect”. I have followed all online suggestions, new SIM card and gone back to factory settings and now at a complete loss as to what else I can do. I am an “older” smart phone user and the language is a bit confusing but I have spent the last couple of days trying to sort this out but seem to be going roand and round and getting no where.

Still no network after 3 days now, so can't receive or make calls, I'm sim only got a up-to-date phone which says is compatible I've done all the troubleshooting and still nothing..... might go with another provider

I need to order a new sim but ID mobile doesn’t recognise my person details ie phone, email and DOB. How to I access my account?

How do I claim my Apple TV subscription

Rant alert! Summary: ID mobile security is not existent. My phone number was stolen! Yesterday at 09:24 I got a txt message to say a SIM activation was in process. I was unable to log into the account to deny it was me, I thought I would try again later as I was busy with work. Later that day I realised my phone signal was gone and only working from WiFi, checking my emails I can see that someone has reset my Amazon, PayPal and email account with my phone number so I was logged out! They were also able to work out my bank details from the accounts to try and access online banking. I managed to briefly get access to my accounts by using a recovery email, they then again kicked me out with the mobile phone number for password recovery method. I set up a live chat with ID mobile around 5pm and they advised me the phone number had been stopped, and to get another SIM, I opted to go to Currys and pick one up before the shut at 8pm. But they were still able to get access to my accounts. The phone number I kept trying over night and it was still ringing so I called the automated phone and reported by phone stolen. I've been up until 4am this morning trying to get access to my accounts and get control. After 2 hours sleep, at 6am I rang my number and it was still connecting so I made another live chat to try and stop the number, this time they were successful and shortly after the number was going to voicemail. (Not 100% proof that the number was blocked I admit), at the same time they activated my SIM from Currys as I don't have access to my account (same as a lot of people right now). After an hour still nothing. So another live chat and. After a while we were able to get my number back (thank F##k) but still unable to get onto my account. I'm currently sat in fear my number will be taken again. As I still don't have access to my account or a personal email as i reached the recover email limits. And I've lost 2 days work as a result of dealing with this. I am beyond angry with ID mobile, as I don't believe I've been an victim of phishing (but I could be wrong). How can someone just take my number?!!!! There was no verification by me either with my phone number or email to port it.

Hello, when my order was accepted, the phone was dispatched on the 22nd october 2024 but on the 23rd october, currys had requested for the parcel to be returned back to them from DPD so now it continues to say on the tracking details that “the parcel is on its way back from currys” but no new delivery date has been given to me, so i don’t know what’s going on with the phone order. I didn’t get any updates on the new delivery date from DPD from ID Mobile or Currys and i need the new phone urgently for work.

Hi, My 24 month contract is up and I’ve received email confirmation that it’s now time to “upgrade.” I wish to move to a sim-only plan and do not need a new mobile phone at this time. How is the best way to proceed? Thanks

Hi I've just changed my phone and I can't log into my account it just says I'm putting in the wrong details but I'm not please advise!!

Hello I have forgotten my esim pin number and have only 1 attempt left before my phone is locked. is there any way finding it Regards Chris

I’ve been with ID since April this year and have only recently not been able to send or receive any texts messages (iPhone). When prompted to put in my mobile number to create an account to post this query, it said that my details don’t match any that they had. How can this be resolved?

So u want me to pay my bill it should be £20 a month but I'd want 70 when I took out contract they told me no hidden charges and also was promised a data bolt on for unlimited data but only have 5gb called and done online chat got nothing back so not paying for a service I don't get and also not paying £70 as should be £20 Anyone else having this trouble

I have 4 dots below the service bars on an iphone 15. Any ideas how to correct this problem?

I have a iPhone 14 Pro Max on the newest update Unable to receive calls from people, but I can receive text messages not too sure what's happening with the phone and the network. Can anyone offer suggestions?

I know I'm not the only one, as much as ID will suggest to me its an issue with theirs/threes network. Everyone I know on either network is having major issues. Let's start. About 1 year ago around my renewal I noticed that signal was slightly poor in one area of my town and that phone calls were every poor. Assuming that i can have full 5g signal at the same time I assumed it was a faulty mast and would be fixed so stayed. One year later no improvement. Now this last month it has got even worse since the the 3g switch off. I have spoken to someone at id and tried all the usual bullshit they suggest yet again. Rather than them admit there's a serious issue they come up with everything under the sun as a reason for it not working. My main 2 complaints are having good service and no one being able to hear me properly, yet my end being perfectly clear. The other is a massive decrease in coverage If you're having these issues please let me know, I'm contacting ofcom and watchdog about it. I was unable to make a 999 call due to this issue and had to drive to get signal. How is it possible they keep making it worse. I've gone from Amazing coverage and speeds to barely being able to do anything. Id love to be able to speak to a manager rather than someone munching away on food in their livingroom. (Assuming from what sounded like children in the background)

MY ID MOBILE SIM IS NOT WORKIG

in August. I made a card payment and a direct payment went out. I was then again charged in September. I don’t understand why I was charged again in September if I paid twice in August. my balance was in credit

How do I update my telephone number

hi

Hi, my phone wasn’t working and I reset the network settings, now it’s asking for an activation code for the eSIM . How do I get this please? thanks

So basically, my contract ends in 10 days, and I will then have an option to upgrade. However I don't wish to upgrade until the new Samsung is released in a few months. Is this possible to wait before upgrading and if so will my monthly payments decrease considering my phone is now paid for?

This is insane. Never use ID Mobile! I had my phone stolen on a weekend. On the Monday I ordered a new ID Mobile SIM card via Currys as it suggests you do on this very website. After 2 days or so the SIM card arrived at my local Currys store so I picked up the SIM. You can only purchase pre-paid pay-as-you-go ID Mobile SIM cards from Currys, but since it said it on this website I assumed they could simply switch your number over to the new SIM. Bare in mind, I had already blocked my old SIM and handset via the ID Mobile user online portal. You can’t order a new SIM card directly from the user portal like every other mobile phone network in the country. You also can’t activate a new SIM manually via the user portal, you have to talk to an agent via ID Mobile’s Live Chat. So I went to the Live Chat module and got through to an agent who said they can activate my new replacement SIM for me, so I read out the code on the new SIM card and the agent said it might take up to an hour to take effect and I might also need to restart my phone. By the end of the day, after restarting my handset a couple of times, hours since the Live Chat agent had said the new replacement SIM should have been activated with my original number carried over, it wasn’t. So the following day I got back on the Live Chat module and spoke to a different agent who again activated my SIM card (as if the previous agent the day before hadn’t done anything, there was no evidence from my second conversation that the SIM had been activated). Yet again, the SIM card did not activated within 24 hours. I was become quite infuriated since there was an ID Mobile SIM card inside my handset! The next day I again got onto the Live Chat module, spoke to yet another ID Mobile agent, and this time I explained in great detail my kafkaesk situation. The third agent told me they would send another replacement SIM directly to me, something I suspected I should have done right at the beginning. Then the agent logged off before I could ask what to do when I receive my new SIM in the post. There was no evidence that the SIM had been sent to me, no email confirmation, nothing. The agent had said it would arrive in 2-3 working days. It has now been over a week and there is no sign of it in the mail. I checked my account to make sure the address was correct, it was. So my question is this: how on Earth does one get a replacement SIM?

Now that 3G has been turned off I can’t access the internet when I’m out and about. I’ve followed all the advice from ID mobile, my iOS is up to date with the latest download etc. but despite this I can only use my phone to access the net if I can find a wifi signal in a coffee shop, on the bus etc. it’s really frustrating and I’m on the point of switching to another mobile supplier. Is it just me or std other ID mobile users now cut off from the internet?

Hi, I upgraded my account to the £16 all unlimited 2 year account but the app shows i have 42GB/5GB data plan. And the website says I’m paying £16 for 5GB data plan. I have left it a number of weeks just to see if it took time update. Kind Regards Joe

I have a PAC that doesn't expire until 12th Oct but when I provide this to iD mobile I get message that there isn't sufficient time to process this. But I've read that the switch can be done following day. This is frustrating as I don't want to be charged for another month on my old contract.