My iD.

Hi, I just bought an iPhone 16pro and switched to ID Mobile with an E-sim. Today they completed the switch but I am unable to receive phone calls. I am currently abroad (Italy). can you please help? thanks Antonio

Are SMS codes from GoPro being blocked? I can received SMS OTP from other places perfectly fine, but GoPro 2FA codes are not being received. This is the same if I have RCS on or off.

I am looking for a list of phone number prefixes which are expensive to use like 084 type numbers. Is there an up-to-date list somewhere that gives you all of these numbers to avoid - some of these can be pretty hefty on price. Thanks in advance

Hi, I was sent an email a couple of days ago asking if my account details were correct. The phone number is incorrect and therefore I can't progress. I've tried calling but cannot get through to anybody on any options whatsoever, all I need is to change the incorrect number you have on record for me!

Hello, I pay my bill manually on my computer every month (long story) & have just paid this month’s bill. However I am still getting the red banner telling me I owe ID £9 by February 21st. Can anyone help with this? Thanks

I have recently signed up for an unlimited pay as you go sim. Having recently arrived in the UK I won’t be transferring a phone number etc. The sim has arrived and my unlimited data is working well, however when I go to make a call nothing is functioning. I have tried doing a full reset of network settings on my iPhone but no joy. I wonder if I need to do some sort of setup via the id mobile app, but I can’t register as I don’t know my phone number.

I’m in France and I received this sms as soon as I arrived: “Hi, please be aware that you've started using chargeable services while roaming. Any calls, texts, or data will not come out of your standard UK allowances and will cost between 30p and £15.00 per MB. To keep track of your spending or manage your bill cap, simply log in to the iD Mobile app. For more details on out of plan charges, visit idmobile.co.uk/roaming” I have roaming switched on. Am I going to be charged, and if so why? The info in the link says my allowance can be used while roaming.

I have two numbers with ID Mobile. Both accessed via the same login account. I have recently changed banks, so have updated a number of Direct Debit instructions with a wide range of organisations. I have done this in the app with ID Mobile, and my new account details are showing correctly in the app. I did this mid-January. However, unlike every other organisation, ID Mobile has not yet submitted my instruction to my bank. As a result, the Direct Debit is not showing as active with my new bank, and still active with my old bank. I am concerned that the payment which is due mid-February, will either be taken from my old account (which has a zero balance) or that the DD will not be taken at all. I would be grateful if someone from ID Mobile could look at the account and update me with what is happening, and reassure me that the funds will be taken from the correct account as per my instruction, which was submitted in good time (well before the 10-working days ID Mobile stipulate is requ

Why i have been charged 65 pound where my monthly bill is 40.99 only???

I orderd an upgrade fon and I have not recieved it and also inorderd and new sim and not recieved that either

My wife and I have identical Samsung S21 Ultra phones. We're from the UK but currently in the US and we've got 2 x eSims from ID Mobile ready for when we arrive home next week. I've downloaded the app and set my phone up with no problem, however my wife's phone is not accepting text messages (for verification on the app). I've checked she's on roaming, I've also set the eSim as default for phone calls, messages and data, I've also checked all settings are similar to mine, but she still can't get a text. Can anyone help please?

My ID mobile phone contract is coming to an end, decided to go for ID sim only, sim has arrived today, but it’s given me a new no. No good at all. How do I sort this out? No human to text or talk to only a ‘bot’, useless!

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name. I now just have 2 numbers with ID; my wife and daughter. I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases. Previously I had a separate online logon for each phone number, which was a bit awkward but worked. Sounds like I’m not alone. Please could you advise how to proceed Regards, Martin Wilkinson

Hi I've just upgraded to a s25 ultra. The upgrade package said there was an accessories package that comes with the new plan,included was meant to be a fast charger , a set of buds 3 and a clear case. The phone was delivered today but no accessory were included.

I have agreed a trade-in deal with ID Mobile for my current iPhone, however I received an email from Carphonewarehouse stating they were sending out the paid postage jiffy bag for it. Is this correct?

I've just ordered a new handset and ID mobile plan from carphone warehouse , requested a PAC and have been told it's not possible as ID don't do internal umber transfers. What a totally ridiculous policy , I assume it's to pretty much force anyone that wants to keep their number and existing ID plan arrangements to only be able to upgrade with ID… I'll wait to see what options are available on the 22nd of Feb ( upgrade day) and go from there , I have a sneaky feeling the combined upgrade on like for like deal from Carphone Warehouse will cost more from ID If this is the case I will be looking elsewhere for a deal, even if it costs a little more, I'll do it out of principal, I'll also be doing it with another plan on my account in a few months time… Come on ​@iD Mobile sort this out , it's a bonkers way of working

I recently returned from overseas visit and since then I am unable to receive or make calls. My phone number is { REMOVED }

Hi, I need to move from a physical sim to an eSim. I am currently travelling away from the UK and would like to still be able to receive texts and access my UK bank account. Does anyone know how to get my Sim converted to an eSim?

I'm going to spend 25 days in Brazil on vacation and I wanted to know when my daily rate for internet use is.

is there any chance of ID Mobile soon offering phone coverage from Sharm, Egypt?

my dad just informed me that a year ago he lost his ID Mobile which i pay for. He bought a new one from another store which he now pays for. I have tried to cancel his ID Mobile subscription but its not recognised have s mobile number

I have been billed an extra £5 for 1G of data I didn't ask for or need

have a new iphone 16, put in my ID sim and get notification saying sim not supported, any ideas on what to do?

I ported my number to ID mobile and imessage and facetime do not work. So i have tried numerous times now where i have: signed out of imessage / facetime switched off imessage and facetime deleted network settings restarted phone, and switched the services back on and still nothing. I get “An error occurred during activation. Try again.” Works fine with email but not my phone number so know its an ID mobile issue trying to connecting to apple system, before it was trying to activate as would see a spinning sign next to my number but now it just fails activation immediately. I also asked for a new e-sim but that also did not fix the issue. I have raised a ticket with ID mobile but its been 3 days now and no update. I have seen other threads with similar issues, like this one: I told the customer rep that this person sooper got tech support to fix this issue and they managed to resolve it, took some time to get them to raise the ticket which they did, but unsure what to do now, has anyon

I’ve just joined IDmobile and have very slow or non existent mobile data. Speed tests show rubbish speed even though my usage shows data being used. this is the latest speed check I’ve done and to say I’m not happy is an understatement! anyone have any clues?