Skip to main content

My iD.

Everything you need to know about iD Mobile.

10000 Topics
Karen Nelmes
Community Member
asked inPlan Changes & Upgrades.
upgrade
Help with upgrade
92
Tyler
L
Community Member
asked inGetting started with iD.
cover
Hello, How do I contact customer service? The chat is not working. I'm having network and internet problems and I'm working with my phone Need help?
132
Tyler
Flo Philomena
Active Contributor
asked inBills, Payments & Charges.
disconnected with mental health
I have recently come into some struggles and never paid my bill I do need my phone for help and emergency is there not a way to be connected and maybe add the payment in installments onto of my bill. I feel lost without being able to contact doctor etc… I went over my limit don't know how never use my mins but surely the cut off is uncalled for I only have a few months before I upgrade.
496
Tom
M
Active Contributor
asked inYour Phone & SIM.
phone wont make or take calls
Hello, Please I need help! My phone won't allow me to make phone calls, says it cant connect. My text and data still work. This has been an issue since February when I got a new phone and used same sim card. I have a Samsung phone. My settings say my mobile network state is disconnected. How do I get connected?
6112
Tyler
D
Community Member
asked inPlan Changes & Upgrades.
I want to cancel my sim only deal and upgrade (still within 14 day cooling off period)
I went on to a sim only deal at the end of my 24 month contract but my phone has now started playing up and I want to cancel the sim-only deal (still within 14 day cooling off) and upgrade to a new phone/contract). None of the automated options allow me to do that. Can someone help? Thanks. David
351
Tyler
F
Community Member
asked inYour iD Account & App.
Unable to set up a voicemail
Trying to set up a voicemail. I am asked to create a PIN of between 4 and 10 digits. I have tried multiple combinations including eight digit dates of birth of several family members (not my own). Every time I do so I am told that number is not available. How am I supposed to come up with a number ID considers good enough. There are no prompts, no suggestions and no help on the ‘we’ll help you step by step’ set up message. Frustrated doesn’t cover it.
141
Tyler
N
Community Member
asked inBills, Payments & Charges.
unfairly charged for data roaming
Hi I was on holiday in Tunisia from 13/5 to 21/5 and have been charged £45 extra for data roaming and using ROW internet. This is completely incorrect as my data roaming is always off - I’ve been home for a month and it’s still off. There’s no need for it to ever be on! I was at an all inclusive resort so was always connected to WIFI anyway and even when I got to the airport. My phone automatically connected to the wifi as I’ve been before.
413
Tyler
L
New
 Contributor
asked inBills, Payments & Charges.
i have been billed twice for one month
I have been billed twice for one month i have paid double the amount I should have
143
Tyler
Neil Garrett
Community Member
asked inGetting started with iD.
can’t find welcome email with transaction code
Hi, my wife transferred an account from O2 to ID via carphone warehouse. Neither of us can find a welcome email from id for this phone number. Please can you resend. thanks, Neil Garrett
181
Tyler
S
New
 Contributor
asked inGetting started with iD.
can't view some websites
I'm new to ID Mobile and I'm having a problem trying to view a website. I have a dual SIM phone and my other SIM allows me to view these sites but my new ID mobile SIM in the same phone, does not. I have the adult content filter set to view adult sites, although the site in question isn't exactly adult. It's my local libraries log in page. Is there another setting I need to turn on or off please?
111
Tyler
L
New
 Contributor
asked inCoverage & Network.
Pixel 6a not receiving calls since porting old number by PAC
I am not receiving calls on my Google Pixel 6a since porting my old number via PAC I think it's something about the phone diverting calls to the iD number I had for a couple of days when I first joined the network, but I can't fix it Have tried multiple things from the community - turning RSC chats off & on, resetting network settings, clearing cache & storage in various apps, removing the temporary number from my Google account, nothing seems to work Seems like other people have had the same / similar issue but I can't find the right fix. Have spoken to live chat multiple times and that hasn't helped Any help very much appreciated 🙏
556
Tyler
L
New
 Contributor
asked inCoverage & Network.
vodafone 3 merger
When (or if) will the Vodafone and three merger improve our signal
561
WelshPaul
Sean4960
Community Member
asked inYour iD Account & App.
App
App says my plan is disconnected
585
Sadia Moaeed
P
New
 Contributor
asked inCoverage & Network.
iD signal on the move is unusable
I use my mobile for business calls every single day, and my 50 mile each way journey is the same route, using some of the busiest roads in the country (M4 between junctions 12 - 10 & other nearby major routes)...yet for 90% of the journey I cannot use my phone due to the horrendous signal failure that results in me having to keep ringing people back time and time again - it's embarrassing, unprofessional and I end up losing over 2 hours of valuable time per day. I have tried every option available of advice given, and nothing is working, and i am at the point of jacking in this contract with iD and going to another network that's going to give me better and more reliable signal, because I cannot afford to be losing out on work due to this. How can I get out of my contract? Because iD is not providing me with the service I need.
277
P
C
New
 Contributor
asked inYour Phone & SIM.
Sim
Hi, if I have requested an esim, but want to use the original sim card instead, can I?
353
R
S
New
 Contributor
asked inYour Phone & SIM.
Changing the number of rings
I have a new iPhone13 and I wish to change the number of times that it rings before switching to voicemail. It currently only rings three times before switching, making it almost impossible to answer it in time. How do I do this please? Sandie
625
Tyler
Kelly Nolan
Community Member
posted inPlan Changes & Upgrades.
plan change
Recently changed my plan from 2GB to 60GB with unlimited calls and texts, while the app says Ive got 60GB my phone still says 2GB and I am now receiving warnings that Iam getting close to my data usage of 2GB. My bill for next month is going be for the new plan. SO how long does it take for the new data to become active.
131
Tyler
Ollie Jessup
Community Member
posted inBills, Payments & Charges.
payment
2 payments have been taken out for this months payment
51
Tyler
P
New
 Contributor
asked inBills, Payments & Charges.
PAY OUTSTANDING BILL ON 23RD
Hi there, I would like someone to take my outstanding bill on Monday 23rd please
113
Tyler
K
Community Member
asked inYour Phone & SIM.
New on iD, using old number, incoming calls going to voicemail.
I ported my old number into iD today. Have had text saying transfer complete. However, several people go straight to voicemail when calling me. I have disabled voicemail in iD app but it is still happening. None of the solutions proposed helped. It doesnt happen in all people, just certain ones. Help please iD, not much point having you as a provider if people cant call me.
111
Tyler
M
New
 Contributor
asked inCoverage & Network.
network issues
I have ID mobile esim in a pixel 9 Pro. When I first had it the network coverage didn't seem quite as good as my previous provider, however, over the last few weeks coverage seems to have got steadily worse to the point that it is almost unusable and I'm having to have several attempts to complete a phone conversation. This is both normal phone calls and WhatsApp calls. I previously had three mobile and so didn't anticipate any change in network coverage. It was noticeably not as good when I first started with ID mobile but has been really poor for the last couple of weeks. This has been both at my home address and local area and the area in which I work which is 15 mi or so away postcodes, gl5 and gl51. Can anyone help? Because I'm on the verge of having to have a second phone it is so bad.
606
Tyler
Jaroslav Crha
New
 Contributor
asked inBills, Payments & Charges.
live agent pls
I changed my plan in April, for 10£ more data and you still charge me 19£, no more data??!!! What's going one. I spoke with your agent!!!
364
Tyler
Z
New
 Contributor
posted inCoverage & Network.
roaming in Spain
my wife and I have IDmobile sim and recently visited Spain, ID mobile did not work for us there , could not make calls, text and no data. Reset network, activated roaming on network and on phone but did not work , we were forced to buy esims. disappointed either service and thinking about getting another provider.
657
Tyler
S
New
 Contributor
posted inDelivery & Returns.
sim to wrong address
Hi, I spoke to one of your agents to get a new SIM card delivered to a new address. I had changed my billing address on the ID Mobile app. Unfortunately the SIM card has been sent to my previous address. Could you please cancel that and send a new one to the correct address please. Thank you
62
Tyler
Dino Bedin
New
 Contributor
asked inCoverage & Network.
location accuracy
having trouble with location accuracy when using waze and maps to the point it is useless but put a vodaphone sim in and it works fine , phone is a samsung A52, not sure how to get it resolved.
367
C
Terms & ConditionsAccessibility statement