Hi  I've successfully changed number for voice calls yet the texts are the id mobile number still after days and numerous restarts  it also states the correct number on my settings for rcs 

Hello All, My father (88) now resides with me and no longer lives in the UK.I am his POA (Power of attorney) and closed his direct debits. IDmobile is trying to collect an outstanding debt he incurred, which is not an issue and am happy to pay but I DO want the contract cancelled?can anyone help me achieve this, tried online chat - no one available 

Hi everyone,Hoping someone here can help or offer advice because I’m really stuck.I ordered two phones from iD Mobile on separate contracts — a Samsung Flip and an iPhone 16. I used the same PAC code on both because I knew I wanted to keep my number but wasn’t sure which phone I’d end up keeping.Here’s what happened: The Samsung Flip (original iD number: ) was returned first and never used. I kept the iPhone 16 (original iD number: ), but due to some kind of error, that contract got disconnected and switched to Pay As You Go — even though the Flip contract, which should’ve been cancelled, remained active. I’ve now returned the iPhone too (with proof of return for both devices — Flip returned via DPD and iPhone returned in-store today). After spending over 5 hours in-store, I was told there’s nothing they can do to reactivate the iPhone contract.At this point, I jus

I purchased two contracts on the same day in the week.But they were being delivered on different days to 2 different addresses I received one QR code for the phone that was shipped and delivered first.And so this was added to the phone yesterday when it was delivered however it turns out this QR code was in fact for the second phone which was delivered today. I still do not have a QR code sent for the other. I tried ordering a replacement sim online but the number that's linked is the wrong sim so I'm in a pickle hereI have removed the esim of the first phone and now I can't get in touch with anyone from customer service. I wish I had the physical sims. That was simple

Hi,I transferred my number from GiffGaff 2 months ago. But still some of my friends see a ID number when I call them.I tried different way that suggested on the website. I tried to chat with customer service but couldn't connect and get helpPlease let me know how I can solve it

Hi, I bought a new phone from Carphone warehouse - Google pixel 9. I was on the Three network, and I gave over the code to keep my number, when I took out the contract. The switch was supposed to happen on Tuesday. On Wednesday morning (today) 10am I received an email saying the switch had been completed. I didn't receive a new SIM, so assumed my old one would work in this phone. But I have no service. It says, emergency calls only. I've tried upwards of 20 times to speak to someone on the chat function and it says 'sorry I can't chat right now' each time I try to get transferred to an agent. I can't access the app either because it's trying to send me a text and I can't receive it.  Any advice?  Thanks,Leigh

Earlier today my wife and zi received two texts saying we were being charged for data roaming, however, we are not abroad but actually in the Uk on the North Norfolk coast!  Please can we have some confirmation that no additional charges will be taken please?thanks 

Hi,I have successfully activated the replacement eSIM on my Samsung S25, and I can make outgoing calls. However, when people try to call me, they hear a message saying that my number is not recognized. The correct number is displayed under About Phone and SIM Manager eSIM, but the incoming call issue persists.Can you please check and resolve the provisioning for incoming calls?Thank you,Christos 

Both our Samsung phones have had issues over the last few weeks where a person can’t hear us on incoming calls or they go straight to voicemail and outgoing calls do not always connect or show as calling but no ring toneI’ve changed the setting to/from wireless calls and this makes no difference Has anyone got any ideas/Solutions?Thanks

Updated software for A52 today ,Samsung April 2025 .Now I have no service it is like the sim card has been blocked,  but my sim card works on my backup phone. Anybody have a solution?

i can’t understand my recent billing history. It’s like money is going missing. every month of so, my direct debit is cancelled… so I pay £16 to add the direct debit again. This often asks me to pay again before I can finally add the direct debit.  The frequency of the direct debit taking it out every month when I’ve already paid twice in one month is frustrating. It should credit my account and take payment on the next month.  

Hi I currently pay for my own contract and my father's contract with ee mobile I've moved my father over to id mobile as his contract finishes before my one did but I'd mobile won't let me take another contract out before a minimum 60-day payment history is there anyway around this as my contract finishes with ee on the 4th of May 

Hi, the link to claim the Easter offer Fitbit with Pixel phone is not working, states page not found.Any other links available, or other way of claiming?Many thanks

Hi I'm tray claim my free gift but when I press link for this got message page not found 

Hi  I bought a at and t sim in usa added into phone went through registering it now my ID mobile sim not working

Just completed the switch to id mobile using my old number. Everything working except incoming calls , they just go straight to voicemail. Already tried restarting my phone. 

Dear ID Mobile Support,I recently ported my number from Three to ID Mobile. After experiencing issues with SMS showing the wrong number, I requested a replacement eSIM.Since installing it on my Samsung Galaxy S25, I now have no service, and the phone shows “SIM not provisioned.” I cannot make or receive calls or texts.Please urgently activate the eSIM and ensure it is fully provisioned with my correct ported number. I expect confirmation and resolution within 48 hours.Kind regards,Christos

Has my order been processed ?139642732

Have read a few bits here about eSIM. But the 1st part seems to be missing. How do I get an eSIM or the qr code thing to then get it activated ? 

I have now been in touch with your live agents 3 times since 18th April regarding proof of purchase with IMEI numbers to be sent out!Still no further forward! This is absolutely ridiculous. We have 2 devices (of which I have provided our IMEI numbers) and now still seem to be no further forward!  My insurance company has asked for this before the policy be taken out so need it sorted ASAP as we have holiday booked! Really not happy with the service at all! Mt anxiety is already bad as it is and this is not helping the situation. 

I purchased a SIM card for my son a week ago, which was fine. Pleased with the service I ordered a phone and SIM for my wife yesterday, but got an email from ID Mobile this morning saying my order was cancelled because I need to have 90 days payment history before ordering again.This has really annoyed me. I did not see anywhere when I ordered the first SIM that this would be the case. If I am being credit checked each time I don’t understand why a 90 day wait is required. Can anyone explain? Thanks.

Isn't it time id mobile came up with a reason why calls drop after 2 minutes and 5 seconds. I'm not the only person who has this problem but they blame the SIM card the phone the area never a fault in there network 

Upgraded from 60gb to 120gb and it’s showing as 1.5gb I had a search and this seems to be a known issue from several months ago (though CS chat told me it had never happened before)Some people seemed to have the exact same issue, 120gb showing as 1.5gb others had unlimited data showing as 5gb. For some it seemed to be a graphical glitch others seemed to actually be limited to 1.5gbI called 7777 and it does say I have 120gb/120gb so is it just a UI error?From the contract documents From my account online  

Tried to setup DD but iD inform me that bank doesn't recognise details.  iD have said this 2 months running.  The details are correct, I've rechecked.  Issue is with iD, not me or bank. Tried to make one-off card payment but app and website just hang after Submit of card details.  What is wrong, how do I pay?

Trying to add data roaming for Turkey last couple of days but error message states can’t add and try later. I fly today 🙈 anyone else had this? I’ve tried the network reset and check my phone and plan is set for data roaming. ID can’t help as they say they’ve issues 🙄🙈 Thanks