I have a household with 4 boys,  I’ve created accounts for 3 of us using different emails.  My youngest now needs a sim but can I add this to my existing email address rather than creating yet another one ? I would like to sort this asap. 

I cancelled my account a while back and I just received an email saying I owe money. Logged into my account and its showing I have 2 payments due???  I had this account for over 2 years but the lack of signal on my phone forced me to change. Can you tell me why I am being billed for this when it has been cancelled.Thanks

I’m facing big network issues since I bought contract with you guys please solve it mostly places zero network & no internet working 

Hj I wish to purchase a sim card for my other phone how do I do this as can't see any optionsThank youTyron anderson

Hi, I'm with ID Mobile already, I've got a new Google pixel 8, my the phone I have is a Samsung. I want to keep my phone number how can I do this. I have MS so get confused easily so please go gentle 😆 x

I've just been looking on uSwitch at SIM only contracts. I have seen that iD are offering me more expensive contracts through the app as an upgrade than what's available with iD on uSwitch.  Is there any way I can keep my number and get the same offers that are available through uSwitch? Some examples are a 1 month 108GB data contract for £9pm.  If I look a similar offer on the iD app, I'm looking at a higher price than this. 

I tried so many times to switch but can’t 

I would like to make a payment to resolve my bill could someone get in touch or phone me on { REMOVED } thank you 

I received my new phone today.  Totally wrong colour.  How do I get this changed. 

I’m currently abroad and have got roaming set up, but want to check how much data I’ve used. The app displays 194.7GB/100GB. What is this telling me? That I’ve used 94.7 extra outside of my plan? Is there any way of seeing how much I’ve used while abroad? 

Despite receiving messages from ID mobile claiming to attempt helping me with my Gift Card.I’m still at a standstill.No response from Curry's store,  since they were sent an email from Rob last Friday in store concerning Gift Card activation.Will somebody please offer support. No point giving a customer a Gift Card that’s not been activated.it appears other people experiencing same problem.

I’m trying to log on to my account online and on the app but it’s just keep saying “sorry your details do not match our records”  I’ve tried multiple times but keep getting the same answer so can’t log in at all. 

I have come to the end of my contract.Received an email to say “do nothing and keep paying £22.64...” but have been charged £32.64 today and upon checking my account, the bill for May that is also showing as £32.64???

What is the main difference between a Galaxy A series and a Galaxy S series?

I have recently joined id mobile and have received my sim and everthing went ok so I ordered another sim card for my wife but forgot to add her pac code. I have been trying most of the day to add it but cannot get past the chat who will not accept that my wife was messaging them to ask them to apply the pac code. Through this experience I have now decided that ID mobile is NOT the servive provider I expected and wish to cancel both accounts but can't even find out how to do that on their website so I am hoping I can find the answer here please🙏. Can I just cancel both direct debits?

Hi, I'm currently abroad in chile and have all appropriate roaming settings enabled on my phone. I have recieved texts and calls from UK numbers fine until now, but as of today I cannot recieve anything.  I have tried all of the suggestions on the community help pages. Can anyone help with how to sort this? TIAtom

My phone is just saying no sim activated ? I have tried all of the trouble shooting 

Dear iD Mobile Support Team,I am writing to express my concern regarding my mobile number [REDACTED], which has been blocked for over three months. Despite this, I have continued to pay my monthly installments regularly throughout this period.I have contacted your customer care team multiple times, and each time I was assured that the issue would be resolved and my number would be reactivated within 2 days. Unfortunately, no action has been taken, and the issue still persists.This situation is causing significant inconvenience, and I kindly request that you take immediate steps to restore service to my number or provide a clear explanation for the continued blockage.Please treat this matter with urgency and let me know the next steps.

In Spain. Roaming usually works OK here. Samsung M31. My wife has the same phone also on ID hers works perfectly.When on Movistar can't make/receive calls or texts. Sometimes it goes automatically to Vodafone ES and works. (Not an ID partner).Phone WILL NOT go to manual network selectHave spent more than two hours with chat agents. They all keep telling me to change manually to Yoigo. Phone will not change from automatic to manual.Yesterday Agent Maurice dumped my chat after 90 minutes. I also think that the agents are  helping several.clients at the same time.Anybody got any ideas please? It seems the agents Can't help.Thanks.

i have a new ID account, ported my number from lebara and activation day was tuesday. Old number is now dead, ID said go back to lebara and ask them, lebara told me the port is now complete,so number no longer on their network.  Now ID is saying the number is gone and cant be retrieved. i have had same number for over 20 years, elderly and disabled. my number is my lifeline. Who can help me get my number back? im deflated i have been back and forth on chats i dont know what to do now. please help or should i just accept my number is now lost in ID space and cant be retrieved and move on?

I ordered a new phone fron carphone warehouse, the first one was "involved in an incident" so they sent a replacement out. In between this ID set-up my DD with what I assume is the number for the original phone sent, the SIM i received has a different number.  What happens now because I won't be receiving the SIM that they are billing me for. 

Hi, I am currently a pay as you go customer with ID. If I moved to the 12 month contract £9 a month with 108gb data, do I still get the Amazon voucher offer?

I ordered a new phone and provided my PAC details for my account to swith yesterday. There was an issue with the original phone delivery by dpd and I had an email to say there was a delay then updated emails stating I had been sent a replacement for the delayed delivery. This arrived however the phone hasn't activated on my ported number and when trying to call my number it's an automated message stating this number isn't able to connect so now I have no active phone 

I’m going to Oz for about 28 days later this year. What are my options and costs with id? I can buy an eSIM in Oz as one option. 

I've only been with ID a week but I've been billed for a full month.