My new phone was stolen today. I’m trying to get my eSIM to activate on my old phone, which had an old eSIM for this account before I got my new phone, but something isn’t working. Help 

My daughter is in iceland and having trouble accessing her mobile data 

My iPhone 16 is having issues with taking and making phone calls. I have to switch it off and back on for it to work, but I am having to do this 6-7 times a day, and missing important calls 

I've been with ID mobile since October 2022 and have a pixel 7 pro handset, I noticed the signal was poor but I checked the coverage which claims the city centre I live in (Cambridge) should have good indoor and outdoor signal so I assumed it was temporary issue. This seems to have progressively got worse over time and has never improved, I've travelled all over the UK and it's totally patchy and I can pretty much only make calls outside.My partner had the same handset on Tesco mobile and has no issues anywhere. I'm now moving to Norwich, there area is also listed as having good signal inside and out with 5g, in reality i can maybe 2 bars h+ so I'll have to rely on WiFi. I'm not sure I can cope with this, my contract is up on 11 Oct 2024 but I'll need signal until then. What options do I have? I can't afford to pay for another contract just to make phone calls or use the internet on my mobile... I pay for 50gb data unlimited texts and calls.

I have had my iPhone 13 (bought on a plan with ID) for about a month and I am suddenly unable to plug a charger into the charging port. It looks like 2 metal pins are sticking out into the port and no charger will fit. This happened out of nowhere, not following a drop of my phone or anything. The issue is not fluff or debris. Why is this happening on a brand new phone? I am not happy about this and would expect to be sent a replacement.  in addition to this, since swapping to ID mobile, my phone cannot send SMS messages and it seems to be affecting my WiFi which seems very strange to me as WiFi is separate and with a different provider but it has only happened since getting my new phone. I was not going to get in touch just yet about these matters as I have been managing but since I have now also got a problem with my physical phone I am even less impressed and require support with this. Many thanks 

I posted the message below 10 months ago with 0 help from ID Mobile. A few weeks after that, I was diagnosed with leukaemia and had to stay between hospital and home since then, both of which have good wifi. Now I am recovering and getting out more, I see the terrible ID Mobile coverage persists and I am still not receiving a useable service which I have been paying for. I would like to cancel since you are not delivering what you charge me for. —-Previous post, 10 months back:I signed to an ID mobile contract a few months back to reduce costs after many years with EE and find the ID Mobile coverage is so terribly bad, I am not getting the service I signed up and paid for. I can not use anywhere near the tens of GB of data I signed up for since my phone is permanently next to useless now unless I am on Wifi. When I was with EE the coverage in the same phone was always excellent. ID Mobile, this is not good enough. I’d like to cancel my contra

Hi,I am not an ID mobile customer but have just received a letter regarding an account that has been set up in my name. I have recently been a victim of identity theft and have had lots of mobile phone and credit card contracts set up using my details with various providers.  Can you please let me know how I report the fraud and shut the 1D account as soon as possible? Many thanks.  

People have been trying to ring me for over a week whilst at my home address and it’s just going straight to Answermachine which is not good given this includes hospital appointments- I’ve used the check and it states there’s an issue in the area - great ! no details of how long it’ll be going on for so my question is what can I do about this or how can I find out about compensation as obviously having a phone I can’t receive calls on when I’m at home is pretty inconvenient, especially as I work from home !

Hi, why have I been charged £45.00 roaming charges as I’ve had my mobile on airplane mode since I left Uk 

I have been overcharged. I usually pay £38. Last month I gave notice to cancel my plan on the 21st of February and on the 28th of March I have been charged £66.91. I assumed this was because I cancelled but I have had a message tonight saying the disconnection of my contract has been cancelled. I still want to cancel my plan and im not sure why I got this text message. I logged in to cancel 1 more time and it now says I will be charged £ 29.80 if I cancel today. Can someone please tell me if I have cancelled or not and what all the charges are for. Thank you 

I haven't received any confirmation of my order at all but have had money taken out of my account 

I left Id over two months ago on both SIM cards but now you are sending me messages saying that I still owe you money and it shows that my account is still active but I asked to leave ages ago

While I’m at home my internet doesn’t work on my phone at all! I have tried my SIM card in another phone as thought may be the phone, but still the same. works while I’m out and about but not at my own home it’s starting to bug me can anyone shed some light on this issue 

HiIm not receiving text messages on my Samsung 25, I've done everything I've read on the site. If I change to RCS chst it appears to work fine. Once I turn RCS off, they receive my text but I don't receive anything back 

Hi,I'm heading to Sri Lanka soon and as part of the trip I'm getting a local SIM for the holiday. How can I unlock my phone to use the holiday Sim? TIAJamie 

My payments for my phone will be complete next month and I am not planning on upgrading until later in the year. I plan to move to a SIM only plan. What do I need to do for this. Currently I am only offered phone upgrade plans that I do not want.

I need to pay a final bill of another number but no longer have the sim - how do I pay it - you have reported me to credit agencies for non payment but not given any ways to pay it which do not involve using a sim which is no longer in use? 

I am the business manager of a primary school. The previous manager set up an id mobile SIM years ago which we no longer want. We have no log in details at all for the account.I want to cancel the account following an issue where the sim went dead and we could not contact anyone to sort it out. We now have found another provider.How can I cancel the account? The previous account holder has tried, we can’t do anything. This is getting silly now.

Hello,I keep receiving every second month an email about an outstanding bill, when I get in to my app or online there is no outstanding bill, where can I see this bill that keeps showing as an outstanding one. Where can I see for which number is that bill? I have also a direct debit set up and I don’t understand why this keeps happening?Daniela

Hello,I have recently signed up for two new sims, one for myself and one for my son. I’d like to pay for both on the same account.My ref is ***, the second ref is ***I’ve managed to successfully activate my account and that’s now in the process of porting over my old number.I’m unable to start my son’s account.   That is a/c no ***,  New iD no ***, transaction no. ***.Can you please advise why I’m not being allowed to port over his old number.Thank you  ,Kevin Reid

Hi,I can’t see upgrade options just now as just setting up a DD.Im on 4GB rolling plan at  £6 a month. Can I upgrade to the 20GB plan at the same price? thanksdavid

Over the past year and a half using ID mobile I have traveled across France Italy Greece and Spain, often staying within central cities and across this time the 4G network has NEVER worked. I have continually checked the network, changed different options of network, checked data roaming etc and the data never works. this is extremely disappointing and to see that ID are increasing fares when the phone cannot even be used abroad if appalling. Having previously been with Vodafone I never had an issue with this for years. Please can someone share how this can be resolved or look into this.  Are others facing this or is this a singular problem? Either way I would appreciate it being resolved ASAP before the summer as I will once again be left without any data.  

Since moving to ID mobile, my phone drops the call before I get through to the answerphone on my mum’s landline. Also when ringing numbers at my workplace (in a hospital), it rings off before someone can get to the phone to answer it. Can I extend the ring time for outward calls?

I joined id mobile in September and I now seem to have x2 numbers coming up on my sim…. people I message are receiving texts off me from both numbers but there is no consistency when it comes to which number they will receive anything from. Separately, it seems I am having issues receiving texts and calls through as I’m only sometimes able to receive them.  I’m not having any luck with your chat option as it isn’t understanding the issue / questions that I’m raising. Can anyone help with this?