My iD.

Ever heard of LOOPS? ID does and uses them to prevent access to any area where you want to eventually leave ID mobiIe. I want to delete my community account and move on. I also want to activate Live Chat. Both seem simple enough. Lets do delete community account first. I have a very old account that is no longer in my Password Manager, Google or Firefox accounts. I did have, but they are deleted. Yet I still get logged in as that user. So, use the community area. How many ways can that phrase be reworded? The point is, so much time is wasted looking for links, the ones found either fail or have been deleted. Lets do Live Chat. Lets try to find a link again. Endless scrolling simply loops back to starting page. Live chat button never appears, done all that is stated to try, pop ups, trackers, any safety extensions, VPN, add exclusions etc. Ive added my own efforts too. Nothing works. Lets try to leave ID. Why do I want to leave ID. The plan was excellent, it is a 5G phone, my area is not covered and was not i n the plan, the plan originally offered 3G and 4G but 3G is no longer available, leaving 4G. When there is no 4G signal then i have a brick. Try help, endless scrolling, trying all that is repeatedly suggested is time consuming and again with the looping on trying to get to live chat. (edit, time spent on replies is muchly appreciated, but many just posted same responses) I want to leave ID.

Hey I just got delivered iPhone 15 pro, I haven’t opened yet because phone box is smashed. what should I do? I’m worried phone can be broken to, that’s why I don’t wanna open it .

Hi all Ive recently cancelled a dd via my bank for a direct debit I have never used. When I came to id I wanted an account for me and my daughter, I am happy with my account, but my daughter decided to stay with our old provider and the sim was never put in her phone, so we threw it away. I now have a debt collection letter asking for the money for the dd I cancelled. I cant access any data on this dd with id as it was never registered in a phone, and I cant add it to my id app accounts because it sends a msg to the mobile sim that has never even been in a phone and is now in the bin. How do I pay of the contract and cancel the dd with id if I have no access to it in any way? Im worried this will affect my credit score and need it rectified asap. I wish sometimes I could speak to a person, bit every time I try to access live chat, either on my phone or through my pc, no matter what browser I use, I cabt speak to anyone, and its very frustrating! Help please? Thanks Hollie

Hi bought a contract phone through id mobile for my daughters birthday. She is already on a 30 day sim only for the last few months and had her number ported over to that sim from another network at that time. However I have been told I can’t move this number now to her new contract phone. Only way to do this is port to another network and then back again. Surely there has to be an easier way to swap over number and cancel old 30 day sim. Tesco mobile has a SWAP 23424 on their plans. Doesn’t is mobile do this if this does what I want? Currys / carphone warehouse had previously told me I should be able to swap. Can any advise for sure please

Is it possible to get upgrade deals as good as the deals available to new customers? If not, now I’m out of contract how do I change to sim only?

Whenever I go abroad my phone never works. Only if I log in to the local WiFi. I’m going on holiday tomorrow and don’t want this to happen again

Porting my number from EE and I was advised my number will port today by 6 pm. I have spoken to an advisor on chat who now has advised me it will be completed tomorrow. Has anyone else had this issue? The most annoying thing is the number has disconnected from EE and now nobody can contact me.

I have been with ID mobile since July, a payment was made on the 17th July and another taken by DD on 16th. on the 16th August, payment “failed” and they tried again and the money was taken (there were sufficient funds in my account) then 22nd August I get a text saying my bill has not been paid even though I can see via the app that the money was taken on the 16th I’ve paid double today now I have nothing due for next month. I also had a DD set up but I went in the app and it said I hadn’t and this had to be re set up. please advise

Hi. I got extra 19 pounds on my bill for Premium Message. I am sure I not send any messages. How I can stop this and I want to get my money back because nobody saves me from this. Maybe next month will be 1000 pounds 😪

Why dose my eSIM not always work as it should

I’ve not been able to make or receive any calls all morning. When I call out it just ends the call immediately. everything worked fine until I’ve woken up this morning. tried turning phone on & off and turning airplane mode on. Checked and I’m not in do not disturb…

noticed that data hasn’t been rolled over since i updated the app and want to know why i haven’t received this? i haven’t changed my plan or upgraded it’s just since updating the app

On the 17th july I noticed that Id mobil had randomly taken £12 out of my bank on the 9th july. So on the 17th july I contacted id mobile by live chat asking why the had taken this £12, id mobile denied taking the £12 and told me I needed to contact my bank, I contacted my bank and stopped any more random £12 coming out. Now we are 21st Aug today I received a final notice letter from id mobile for £24, I again contacted id mobile by live chat and they say I had taken a sim only in June witch I never i already have contract with them, I spent all afternoon on live Chat and id mobile say I need report this sim as fraud and get a crime number which I had to do and get back on live chat and give them the crime number and now I need to 3 day for someone to contact and this will take 30 to 40 days for them to investigate. This is a *iss take. I never ordered sim only sim card also id mobile denied taking money out of my bank on the 9 th july even though I have bank statement saying it, also they never said anything about this sim card when I did contact them on the 17th july. Id mobile said that sim only sim card is a 24 month contract and I would have to pay for the 24 months for the contract. Now I have the stress of this for the 30-40 days worrying if this is going to mess with my credit rating. And so far an afternoon wasted on live chat and reporting to uk fraud team I believe id mobile did this to get more money out of us because having to go through this is a nightmare. This could been sorted over a month ago when I first contacted them

Wifi on my Samsung galaxy S21 5G won't connect and my friends samsung won't connect to the same WiFi yet my xbox and Alexa and Tvs are fine

Hi, after having a phone stolen in Thailand and purchasing a replacement, I now cannot call, send/receive texts or access my mobile data. Is there anything special that needs to be done in settings to allow me to use my phone in the UK? Thanks, Nick

I have upgraded but the process is taking so long. It's absolutely ridiculous the time it's taking. Upgraded yesterday morning 15.8.24 and it's still not been done today 16.8.24. You state that you don't do credit checks when upgrading but yet it says in my email that credit checks are waiting to be done.

Please can someone help I can’t use my service I try to ring it says cap reached can’t send texts or use data my unlimited pay as you go doesn’t run out till the 7th and I’ve not be able to get it to work for two weeks now I am autistic and need the phone for emergency

Since ID Mobile introduced VoLTE my Cubot KingKong Mini2 mobilephone has gone silent.I only accept text messages, I can't talk. According to the manufacturer's website: https://www.cubot.net/phones/Kingkong-mini2-pro-specs/82 this phone has the following types of calls: 4G FDD-LTE: Band: B1/ 3/ 7/ 8/ 19/ 20 3G WCDMA: 900 / 2100 MHZ 2G GSM: 850 / 900 / 1800 / 1900 MHz The settings on the phone are: mobile data - yesRoaming yes4G Calling yesWi-Fi Calling On4G prefered Can anything be done to make this phone work normally ? For example, maybe it would help to replace the SIM card also ID Mobile, but with VoLTE option ? Maybe some additional software or driver ? Please help.

Hi I signed up yesterday and setup my eSIM earlier today. My mobile data speed is woeful and unusable at 100kbps despite having full signal

Please can you help improve the phone signal on my iphone. I have been on ID-mobile for two months now, i have Aspergers and i live alone, so its very important i have a decent phone signal, so i can phone people when i need to. even when i am in the gym which is close to my town centre i can’t get a phone signal in the gym either (even though i’m connected to their wifi and have wifi calling enabled, i get i missed calls when i leave the gym) but other people on the three network (which IDM runs on) have four bars in the gym. PLEASE PLEASE PLEASE can someone help. Thank you. Additionally, NO, i don’t live in a castle, so its not thick walls that are stopping the signal from getting to my phone and the internal walls in the house are thin and even with internal doors open it makes no difference. Is there a signal booster that can be sent to me? I know other networks do a boosters that work with a broadband connection and put the calls through the broadband, but i don’t have broadband (just my phone). Even when i stand near a window or door it doesn’t make that much of a difference. After looking into this on youtube i found out how you can find your signal quality on your phone and mine is bouncing between -116 and -136, which i have discovered is the poorest signal there is and i live in an urban area, so not like i live in the back of beyond. My postcode is BL7-9YL if that helps in resolving the problem.

Hi I upgraded yesterday with someone from id on a chat, I upgraded to 10gb plus 50gb a month. I am only seeing the 10gb on the app.

I have been using the service for over a year and my account is fully paid up . Yesterday out of the blue I got a text saying my SIM activation is nearly complete and since then my service has stopped. How do I get my phone service back ? I noticed yesterday there was emergency work being done and I couldn't access my account so I thought I would wait but still the phone won't call - and I can’t even reach my voicemail to see what calls I’m missing. Any help/advice would be greatly appreciated. Tym Moore

I took out a 24 month contract with ID Mobile in February 2024. It included a Motorola Edge 40 which I’ve decided that I don’t like and have bought a Xiaomi to replace it and use for the rest of the contract. Can anyone tell me whether I can sell the Moto on? Does it belong to me or ID? If it belongs to ID when will it become mine?

Husband has bought a Samsung A25 5g and transferred sim card from previous Samsung. In the settings, we cannot turn on the Sim 1 toggle switch. Have tried reinserting the sim card & restarting the phone. But he can phone my phone so does it matter?

Ihave terrible intenet in glasgow, i cant even perform my job properly. I have been a customer for many years but this is the worst ever, been going on for a week, sluggish internet. can some one from ID advise whats going on, ill have to witch network provder as i cant deal with this slow performance - never been this bad postcode area g42