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My iD.

Everything you need to know about iD Mobile.

10000 Topics
D
New
 Contributor
asked inCoverage & Network.
tplink m7000
Hello, Just purchased a tplink m7000 mobile router and an ID mobile SIM to use whilst abroad. Mobile roaming is on, can connect to the router but for some reason no internet available. Used the SIM in another phone here, connects to the internet fine. Any ideas. Cheers
2175
Tom
Amelia Moore
Community Member
posted inCommunity Archive.
phone number
i have switched over to id from o2 at christmas and my number still hasn’t swapped over. there is no number i can call to get in touch with id and its really getting on my nerves someone help please
1083
Tyler
L
Community Member
asked inCommunity Archive.
Refund Duplicate Payment
I have two pending transactions to ID after accidentally submitting request twice. I would like to cancel one of them and the bank have told me I need a 6 digit authorisation code from the Merchant. How can I contact ID to obtain this?
1293
Tom
J
Helpful
 Contributor
asked inCommunity Archive.
esim
Morning all, quick question, I may be buying a 4g smart watch,question is do I need a new esim contract separately from my phone contract? Many thanks for your time
2955
J
Paige Taylor
New
 Contributor
asked inBills, Payments & Charges.
Why does my bill look different on ID account and my email invoice?
I’ve been sent my monthly invoice which is a different amount to the bill showing in my account. Would love to speak to someone and clarify what’s going on.
573
Tyler
T
Community Member
asked inBills, Payments & Charges.
bill
Hello. I took the phone on a contract on 9.08. On the iD Mobile app I have a bill for 23.09.2024 and they charged me money today, although it's been about 2 weeks. Please explain this.
381
Tom
K
Active Contributor
asked inGetting started with iD.
mobile number not available
Transferred to id mobile 17/8. iPhone 13 e-sim, retained old number. I cannot receive calls over network only by what’s app. I can send texts and make calls over network. Have updated latest Apple software. Can anyone help?
382
Tom
S
Community Member
asked inBills, Payments & Charges.
direct debit
My direct debit was due yesterday and still hasn’t come out my account yet what is going on?
392
Tom
V
Active Contributor
posted inGetting started with iD.
Nhs Discount?
Hello, is there a package for the Nhs?
4605
Tom
P
New
 Contributor
asked inBills, Payments & Charges.
Where do I see current month extra charges?
Hello, I am currently texting and calling to Greece, which I know incurs extra charges. I received a message that I have used 80% of my cap, but I cannot find anywhere (website or mobile app) a breakdown where I can monitor how much of my cap I have currently used, and what charges I have incurred. Where do I see that information in the current month? Thanks George
3273
Tom
K
Community Member
asked inPlan Changes & Upgrades.
PAC code.
I want to buy a new phone. Found one in Carphone Warehouse. It tells me I need to use PAC code if I want to keep the number. Fine by me. The problem is I can’t do it! When I tried, I was told I cannot use PAC code as I am already ID customer. What should I do? ID has got the same phone, but deal is more expensive….
7257
Tom
Tez Hayward
Community Member
posted inCoverage & Network.
poor phone signal
I'm another customer complaining about poor signal coverage. I was on Vodafone for nearly 20 years and never had a problem with signal or coverage here in Cornwall but since swapping across to ID Mobile it has been poor. I've swapped SIM cards with the wife and even used my old phone and it's definitely not the phone. I'm basically paying for a service I can't normally use so a total waste of money. So are you going to offer me a great deal so I can leave earlier and go back to Vodafone.
33912
Tom
L
Community Member
posted inBills, Payments & Charges.
My bill
Hi there, I received a copy of the bill I am to be charged for this month and I do not understand why I am being charged so much extra this month. I can see that the charge has been explained as ‘roaming charges’ but this doesn’t make sense as I did not utilise roaming services while I was abroad this month. I kept receiving texts while abroad that I was spending my cap of data but this is not true as I made sure that my mobile data was switched off as soon as I landed and only used my hotel’s provided WiFi. I am requesting that this charge is removed from my bill as I expect that an error has occurred here - I did not use my mobile data abroad.
321
Tom
L
New
 Contributor
asked inCommunity Archive.
Issues while porting
I am not sure, what is the issue actually, i want to port from smarty to id. I requested yesterday with pac, and they told me it will port today (15/05/24), and after successfully porting i will get a sms confirmation. from this morning the smarty sim has no network. However in the ID sim it is still the number that came with the sim, it has not ported with my old number. And till now I haven’t got any confirmation about porting complete. How long does it take to port? its already been more then 4 hour since the smarty sim doesnt have any network.
1667
Tom
P
New
 Contributor
asked inYour Phone & SIM.
Google assistant on Pixel 8 Pro
I just moved to iD Mobile and got a Google Pixel 8 Pro. The Google Assistant doesn't work. Whenever I try to use a voice command it just opens a Google search window. Even when I try to go into the Google Assistant settings, when I open them it shows me the setting then goes straight to a Google search window and I can't access the settings. Any ideas?
523
Matthew T
C
New
 Contributor
posted inYour iD Account & App.
Add phone number to new online account
My son has lost his phone. He created new account, as we’ve all been forced to do, but he cannot connect his id mobile phone number. I read that this is a common problem but I haven’t read any solutions. He got a replacement SIM from Curry’s but cannot activate it because he cannot access his account. My only option seems to be for him to get a new SIM only account and SIM from another company and cancel his direct debit. Maybe this comes with other problems. Can anyone help? Also, I understand that iDmobile is cheap because we can’t get real time help with issues but these issues take so much time to resolve and it’s so frustrating. Maybe it’s better to just pay more? Can you read the desperation in my text? Lol. Oh well. I don’t expect to get an answer anyway.
1063
Matthew T
Edvinas Geleziunas
Community Member
asked inCommunity Archive.
paid my bills and they say paid but i think im suspended
Hello I paid my bill half a hour ago and still have no services I have a feeling my account been suspended hopefully you guys can fix this and I can get on with my day cheers
3296
P
Phil Woody Wood
Community Member
posted inGetting started with iD.
cant make calls
Can’t receive calls or make calls 5g and text work
101
Tom
Nathaniel Dyton
Community Member
asked inYour Phone & SIM.
Call logs
Hello there, i have received numbers from private callers and i would like to request my call log from today to see if they appear in there. Thank you
1053
Tom
J
Community Member
asked inCommunity Archive.
switching sims
My phone needs to go away for repair but I have an eSim. My spare old phone is not eSim compatible so I will need a physical sim, does this mean I have to port my number again?
512
Tom
C
New
 Contributor
asked inYour Phone & SIM.
iphone sim
My iPhone 15 was working fine with my transferred apple id and my number that i ported across from o2, however it seems that overnight it has decided to have an issue somewhere and i can’t figure out what… i can’t use iMessage, facetime and i think there’s an issue with normal texting too, i have this message pictured… help? Please?
502
Tom
D
Active Contributor
posted inCoverage & Network.
very slow 4G and 5G in GU71RZ GODALMING
The 4G and 5G in GU71RZ is so bad that you can hardly open a web page , on your website it says that you are working on problem in this area , any update will be really great as I’m just thinking of leaving your network? Thank you. Dimi
14312
Kash
M
Community Member
asked inThinking of leaving?
Cancel contract due to dementia
Phone not used for years, but still billed monthly. Wife has dementia. How do I cancel iD contract?
962
Tom
Tmbanks
Community Member
posted inCommunity Archive.
Can't view my bill or access my id
Hi, the birthday associated with my ID mobile account is incorrect and as a result I cannot access services such as viewing my bill. Is it possible to view my bill without using the date of birth? If possible to have a bill update sent by email would be useful. I am travelling at the moment and problems with my esim are getting me worried I'll have a bill of thousands when I get back! Thanks, Tom
331
Tyler
D
Active Contributor
posted inCoverage & Network.
beey slow mobile internet iim GU71RZ
The 4G and 5G in GU71RZ is so bad that you can hardly open a web page , on your website it says that you are working on problem in this area , any update will be really great as I’m just think of leaving your network? Thank you. Dimi
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