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My iD.

Everything you need to know about iD Mobile.

10000 Topics
S
New
 Contributor
asked inRoaming & International.
Data remaining
I've just been abroad on holiday and on returning my data remaining on the app shows 197gb of 100gb which is a bit concerning. My bill amount shows the correct amount. Should I ignore this?
2267
Tom
S
Community Member
posted inBills, Payments & Charges.
my contract ended in May but i am still paying
Hi My contract (7033) ended in May but I am still paying the full amount. Can you help me with this?
791
Tom
B
Community Member
posted inBills, Payments & Charges.
terminate contract
Hello I took new contract with you this year end of January. But since June I moved back to Poland. I would like to terminate the existing contract. Thank you so much Best regards Kamila
571
Tyler
D
Community Member
asked inGetting started with iD.
Not able to get a PAC code to keep my phone number
I have switched to idmobile from Three, and want to keep my original phone number. I have sent a text to 65075 with PAC and my birthday as instructed, but I get a text back that they are struggling to verify my account.
4075
Kash
Gwyneth Lee
Community Member
asked inCommunity Archive.
Old number on new sim
I want to use my old number for the idmobile esim. How do I do so? It was originally a lebara number.
811
Tyler
Karen Haynes
New
 Contributor
asked inYour Phone & SIM.
need new sim & number
Husband needs new SIM card & number as old one been used by scammers. Already stopped in local Currys but no new card issued. Still paying monthly Sun only fee
821
Tyler
Melanie Castagna
Community Member
posted inRoaming & International.
My honour X6a WDY-LX1 Magic OS8
I have the above phone, i am tracer lling to US, can i get an eim or physical sim to work in US with this phone??
91
Kash
Gail Smith
Community Member
asked inYour Phone & SIM.
Phone number from Three was not ported to ID
My phone number from Three not ported I have a new phone number from ID but don't want that one
761
Tyler
Gerry Dorrity
Community Member
posted inGetting started with iD.
need help getting started
Help me
291
Kash
Billy Beau
Community Member
asked inRoaming & International.
Roaming in Turkey
Hello please can you tell me how much it will cost me to have roaming data in Turkey from 21.09.24 to 02.10.24
1272
Kash
J
Community Member
asked inCommunity Archive.
eSIM for Apple watch
I have been with the network for about 6 months migrating from Three - so far so good. I am about to take possession of a cellular equipped Apple watch Ultra2 so that I no longer need to take my phone with me when out running. Unfortunately it seems that ID doesn’t yet support this. Can anyone update me on progress? If there’s nothing coming in short term is it possible to add an eSIM from another provider to my iPhone Xs, so that I may then hopefully support the Apple watch? All constructive comments welcome!
18991
Tyler
W
Community Member
asked inCommunity Archive.
Problem with eSIM
I have pre ordered a Google Pixel 9 Pro and chose to have an eSIM. I have been sent the eSIM but my current phone is not compatible and I've not had, and don't know when I'll be getting my new phone....
301
Tom
Sam Nicholson
Community Member
asked inBills, Payments & Charges.
Price increases from January '25
Hi all, I've been trying to understand the changes being introduced from January '25 in which companies can no longer increase rates by the CPI% and have to start noting the increases in pounds and pence. My question is, if I were to take out a contract now (e.g. the new Google pixel 9 👀) would the prices increase from April '25 be one of the CPI%, or would it be more in line with the new changes due in effect. I've tried researching a few different sites and can't seem to find the answer. I know Vodaphone (and a few others) have already started reporting the increased but unsure how this would work for the companies still advising price increases in CPI%. Thank you all in advance,
1001
Tyler
S
Community Member
posted inDelivery & Returns.
missing product
I ordered a phone from ID mobile, it was meant to be delivered using dpd, I missed the delivery slot, instead of rearranging a delivery date they have sent it back to currys, I’ve contacted currys to see when it can be collected/delivered but they said I need to contact ID
371
Tom
T
New
 Contributor
posted inCoverage & Network.
no coverage
I am jn Spain, my phone is not linking to a local provider although 5 are showing available. So I have no calls, texts or internet. Both iD Mobile account and phone are ticked for roaming. I have reset the APN as stated on Internet but this has not worked. Do you need to reset me your end ? I had no issue last year.
1246
T
H
New
 Contributor
asked inRoaming & International.
voice roaming not working, data roaming works
I am in Norway and can use data roaming. However, I cannot place voice calls (or receive them). What could I do to solve this.
504
Tom
Jessica Roseveare
Community Member
posted inRoaming & International.
my phone abroad
I have checked the app and my abroad data was on, turned it off to try and log out and log back on to restart and won’t let me turn it back on. I am in Spain and unable to use internet (contact family) or make calls
1321
Tom
CraigHKR
Community Member
asked inPlan Changes & Upgrades.
Data Rollover
I'm 5 months into my contract, I have 100gb data which I'm hardly using but my data allowance seems to be stuck at 199.7gb and nothing for last 3 months have rolled over.
4203
Tom
L
New
 Contributor
posted inYour iD Account & App.
i need help i havent used the account
I am receiving the below when trying to register for the app. the details i have entered are correct and is the correct last name, dob & mob number. please help
283
Tom
M
New
 Contributor
asked inCoverage & Network.
Sometimes people can't ring me
Hi there Been with ID for a while now and never had an issue. Lately however since I've come back from holiday people have been struggling to ring me. I could be standing next to them and people will attempt to ring me and they don't even get a dial tone, the phone just doesn't ring. It's not an issue with their phone as I have tried it with 4 different people. Sometimes when I restart my phone it allows people to call me but then that doesn't work after a while. I can call out and send texts fine. Any help would be greatly appreciated as I don't know what to do.
5193
K
Antony Gibson
New
 Contributor
asked inBills, Payments & Charges.
Same price, different allowances
Me (iPhone 13) and my brother (OnePlus Nord CE2 5G) both have £6 1 month plans, yet I get 4GB of data and he gets 5GB. Why is this, and how can I rectify it so that I get the same 5GB?
602
Antony Gibson
M
Community Member
asked inCommunity Archive.
PAC CODE ISN’T WORKING
I’ve switched from O2 to ID mobile and I’m unable to change my old number to my new phone. I have entered my PAC code, old number and new number into the ID mobile PAC code system and it isn’t working. Every time it says there’s an error. I’m not sure why all the details are correct. I have also not selected a date. I have used the number starting with 4 also. Haven’t received a message to tell me switch is on the way.
3705
Kash
N
Community Member
asked inCommunity Archive.
eSIM issue
I have accidentally deleted my eSIM and now phone is not working- help please
1262
Kash
T
New
 Contributor
asked inYour Phone & SIM.
Recover/Reconnect old number
Hi Is it possible to get a disconnected number re-connected? I had a Whatsapp chat with my Dad who sadly passed away in 2020. I’ve just switched my phone from Android to iPhone and couldn’t transfer my Whatsapp history. Unfortunately I had forgotten about this chat with my Dad and have now lost it from my phone 😥 I have my Dad’s old phone from my Mum as I’d hoped to retrieve the old messages from there. The problem is after updating Whatsapp on the phone, its asking me to login again and sends a code to the mobile number. The mobile number was on ID but was disconnected after my Dad passed. Is there any way I can get this number back connected please? Thanks
4047
Kash
Roderick Peacock
Community Member
posted inThinking of leaving?
Cancel my contract
I am not using this number, and I want to cancel it please - Please be aware there is a company on Google “Ask expert” charges £24 to cancel - I think it’s a rogue site.
1071
Kash
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