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My iD.

Everything you need to know about iD Mobile.

10000 Topics
Thomas Smyth
New
 Contributor
asked inCommunity Archive.
Making payment
hi I payed my bills for my phone and my wife phone but her phones not working to make calls
57318
Kash
M
Active Contributor
asked inCoverage & Network.
unusable internet connection
After having problems with my phone number being transferred over , leaving me with no connection for well over a day. Now I have been told everything has gone over successfully but I have no real usable internet connection. At best a 3G connection that lasts for a few seconds then drops out again. I have just taken out this contract for handset and sim but as it is unusable I might have to use the cooling off period and cancel the contract. Very disappointed.
72737
T
Colin Williamson
New
 Contributor
asked inCommunity Archive.
Contact
having received what can only be described as despicable customer services and been refused basic information who is and how do I contact the CEO
8908
Kash
E
New
 Contributor
asked inYour Phone & SIM.
PAC code to ID
Hi, Please can you help with my transfer to ID, pac code is not being accepted, all details correctly completed. Thank s
1234
Tom
Chris Rhodes
New
 Contributor
posted inDelivery & Returns.
cancel order during cooling off period
.
792
Tom
J
New
 Contributor
asked inCommunity Archive.
How poor is iD network speeds.
I've changed from EE And didn't expect such low internet speeds over 5g I'm lucky to get over 10mbps at times My average is 6-9, I've even tried my SIM in my Motorola edge 40 And my other Sony s23 and both get similar speeds.
251016
Tom
Sophie W
Community Member
asked inCommunity Archive.
Using both sim & esim.
To set up an esim whilst still being able to use my physical sim, doI need to have two separate plans? I’m really struggling with being able to set up a plan to received an esim QR code.
2597
Tom
D
New
 Contributor
asked inYour iD Account & App.
'Sorry, your details do not match our records' error when I add a plan to the iD Mobile app, what do I do?
Unable to log onto the app or my account on Windows, just keep getting this error message and suggestion I check the details, which are correct
2585
Tom
Marc Lane
New
 Contributor
posted inBills, Payments & Charges.
Bill
Hello I don’t get a payment until the 9th of August would it be possible if I pay my bill on that date please without getting cut off
272
Tom
Digimick1967
New
 Contributor
asked inCommunity Archive.
Haven't received £100 Currys Gift Voucher
I haven't received my Currys gift voucher. My husband purchased a pixel 8 the same time and received his voucher on 17th May 2024 yet I have still not received one.
5228
Tom
Kathryn Kiely Layland
New
 Contributor
asked inCommunity Archive.
Cant make or receive calls
I have installed second esim as the first one I couldn’t make or receive calls. The same happened with my second. I had a physical sim here so deleted esim and installed physical sim. I then had the problem that I would not load at all, so no connection at all. Customer services as this stage were no help so escalated it to the tech department who i have not heard from at all. So for 8 days I’ve not had calls in or out, Thank god for Whatsapp but only when I have wifi in the house, today I’ve got esim installed again with the same problem no calls but at least when I leave the house I have 4g. I am awaiting a physical sim to arrive to see it that one works. Anyone had this problem please
923
Tom
K
New
 Contributor
asked inCommunity Archive.
Phone sim settings show ID Mobile as an eSim but it is a Physical Sim Card
My Motorola Edge 40 sim settings are showing ID Mobile as an eSim but it is actually a physical SIM card (see screenshot). I assume I can still use the second unconfigured eSim as an actual eSim when I go traveling to USA next month?
955
Tom
S
Community Member
asked inPlan Changes & Upgrades.
email saying i can upgrade, but not option to do it online
Hello, I had an email a few days ago saying its time to upgrade, but when i go onto my account (tried app and online), it just takes me round in circles and opens new tabs. Ive been clicking plan and theres a big UPGRADES header but nothing under it. So I tried ‘updrades’ and it askes me to log back in again, i log in, then it just sends me back to the home screen with UPGRADES and nothing under it. Ive searched for 30 mins now and at this point, im loosing the will and going to look at other networks for a new phone. Anyone else had this problem?
962
Tom
A
New
 Contributor
asked inCommunity Archive.
cant make or receive calls after 3g switched off
Have Samsung Galaxy S7 edge VOLTE enabled, phone: “use VoLTE when available, Network mode: LTE/3G/2G (auto connect). Callers get put through to my voice mail. Have phone check and test app, and my phone displays no problems, Internet &s text work fine. Phone is 4G compatible, several retailers tell me. All retailers say its a network issue. Have 5G call coverage in my area, across all major networks. Currys fitted new SIM card and activated it, problem remains. How to determine whether it is a phone or network problem. Samsung technician checked my phone settings, do not disturb is switched off. All settings OK to receive and make calls. What other tests / checks can be made to precisely identify the fault, and generate a corresponding solution?
3777
Tom
Ellen Blair
Community Member
asked inCommunity Archive.
PAC code not submitting
My PAC code is not submitting for transferring my number over from three. All information is correct, the PAC is valid as it was requested yesterday and I did not submit my PAC code while purchasing the new ID mobile SIM
66418
Tom
B
Community Member
asked inPlan Changes & Upgrades.
Roaming fair use on upgrade
I joined ID mobile on 08/06/2023 on a sim only deal. If i am not mistaken this would allow me to use my full allowance in the 50 EU countries. If i was to stay on ID mobile and upgrade through their own store to a phone and sim deal will this benefit stay with me. https://www.idmobile.co.uk/help-and-advice/eu-roaming/fair-usage-policy#before-june-2023
871
Matthew T
Michael Borlace
New
 Contributor
asked inYour Phone & SIM.
won’t let me send form with pac no
Won’t let me send pac form to use my old no , saying surname is incorrect
444
Tom
S
New
 Contributor
asked inGetting started with iD.
Two WiFi’s created on set-up
Upon receiving my new iPhone 15 I inserted the new SIM card. I then carried across all the data from my old iPhone to new phone. However after doing this I had two WiFi’s showing on my phone, P1 iD WiFi and P2 EE WiFi. When I looked at ‘Mobile Service’ in Settings, it showed my mobile number under P2, but a totally different mobile number under P1. How did this happen as I never wanted or requested a new number, so how do I go about correcting this on my new iPhone, so that I only have my old number that I wish to keep? And yes I did provide iD with my PAC Code. Any help will be much appreciated.
736
Tom
rjc646
Community Member
asked inGetting started with iD.
Can I still move my number to iD if I didn't initially request this?
I have joined iD but did not request to keep my number as I wanted to make sure everything worked OK before I made that leap. Now, when I log in I can’t see any option to bring my old number. Is this still possible or does it have to be done as soon as I you join???
2001
Matthew T
B
Community Member
asked inDelivery & Returns.
Need to switch my PAC date due to phone delivery earlier than advised, how do I do it ?
My PAC switch is set for next week but I've just been told my new phone will be delivered in a couple of hours. How do I request the switch to be done today instead of next Wednesday ?
1621
Matthew T
Tom Douglas
Community Member
asked inBills, Payments & Charges.
iphone 13 mini
As there don't seem to be any new small phones coming on the market, do you think there is any chance of ID making a plan for the iphone 13 mini?
511
Matthew T
Reggie Campbell
Community Member
asked inBills, Payments & Charges.
Bill issue
Please explain my last two bills? Monthly recurring payments and UK payment?
521
Matthew T
L
Community Member
asked inCommunity Archive.
ordered wrong type of sim
Basically I ordered an eSIM thinking my tablet was compatible after a quick google, anyway it turns out I don’t have that capability on my active tab 3 so I need a physical sim. Problem is I’m going away tomorrow on a trip and kinda need it now, am I correct in thinking I can go into curry’s get a physical sim and somehow activate it? Thanks
321
Matthew T
C
Community Member
asked inGetting started with iD.
PAC code not fully ported number
Hi.I ported my number across and have had notification it has been completed and have restarted phone as directed. when I call someone my powered number is showing which is suggests portion has worked. but When I text someone it is showing the ID mobile number that can with sim This is creating confusion for those receiving my messages, can you help? Device is Apple IPhone 11
481
Matthew T
Liz Clack
New
 Contributor
asked inYour iD Account & App.
registering a lasting power of attorney
Hi, I need to register a power of attorney for my mother as she can no longer manage to do things for herself. How do I go about this. I need to change the email address which she has registered as that account is being closed soon.
983
Matthew T
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