My iD.

I have a pixel 7 and switched to ID around June. I noticed that my phone is unable to connect to the internet when on 4G, but the symptoms suggest this is a bit more complicated. The issue is usually reserved to very specific areas and is completely consistent. Here are a few things I observed: when connected to a “dedicated” (still NSA, but C-band) 5G tower, the connection is perfectly fine. Certain spots where I’d expect normal coverage there is no connection, those are city centres and I seem to have all bars of signal strength, 4G connection, but no internet access. This is not a slow or sporadic connection but outright no access. This is sometimes accompanied by an exclamation mark next to the signal bar (unfortunately, android doesn't provide much in terms of network diagnostics) in some other areas, the phone quickly toggles between 4G and 5G, again all bars of signal strength, but settles back on 4G which doesn't work According to the coverage checker and status checker, there should be excellent 4G access in those spaces and 5G available outdoor, neither of which are present and no faults are active. Other handsets that are connected to the Three’s network in those exact spots have no issues the problems are consistent in terms of the same area, and happen at all times during the day, suggesting it’s not a problem with congestion (checked very late when absolutely no soul is around) If there is any more information I can provide to troubleshoot this, I’d be happy to do so. The fact that this seems to be isolated to iD and not Three (other handsets working fine, which have a Three plan) makes me suspect some configuration problem, but I’m not an expert on the matter.

I need my ID phone number to submit my PAC code but I don’t know what it is. It isn’t in my welcome email. I also seemingly can’t login to my ID account without it.

Hi I still have the problem that I discussed with you over the telephone yesterday, can you please contact me by phone rather than a text message.

Hello, my ID mobile app stopped letting me log in so i cleared the app storage and cache. Now when i open the app and click "Get started", it opens a browser window with the error "Your connection is not private" and i can't continue. I've tried restarting my phone, accessing the url in a private browsing window and using a different browser but it's the same. Can anyone help please? I need to change my spending cap before i go on holiday and can't find this option if i log into the ID mobile website. Many thanks

How do I get an esim?

Hello, I’m going from an ID sim only to a monthly contract. I understand you have to do a ‘triangle switch’ via a third party network, then switch back. My question is, now I’ve switched from ID to “A.N.Other Network”, how long should I wait before requesting the PAC code and switching to my new ID sim? Or can I do that right away? Many thanks

I've been with ID mobile for 6 months now and the issues with signal wherever I am is just getting so frustrating now. I've looked into switching to another service but it's telling me I'll have to pay £49.99 to leave! Because I'm wanting to leave due to poor service, is there a way out of this fee?

Can't get a new SIM contract sorted on the new app???

I travel to Mexico next month, if I turn my voicemail off and my data roaming, will I still be charged for any incoming calls? I don’t plan on answering the calls, I plan on buying a different sim to make calls/texts back home. Just need to know if I will be charged for answering my phone?

My sim is not working, no network I have tried all options nothing works Please advise Regards Tony

Hi, I have a SIM only monthly contract with ID, that I can cancel anytime. I now want to take out a “pay monthly” handset with Mobiles.co.uk” which includes ID as the service provider. So, I will have a new handset, and ID SiM complete with new number, My question is how do I cancel my current SiM only service with ID and port my number to the new ID service being provided by Mobiles UK I do know that ID own Mobiles UK. Thanks Chris

My signal has been fine,but the last week or so it dropped dramatically,I am also having problems with people hearing me on a call,could someone please help

Is it possible to get upgrade deals as good as the ones available to new customers? If not how do I switch to sim only?

I’ve payed my bill after being suspended and it is still suspended and cannot use my data or make phone calls

Ever heard of LOOPS? ID does and uses them to prevent access to any area where you want to eventually leave ID mobiIe. I want to delete my community account and move on. I also want to activate Live Chat. Both seem simple enough. Lets do delete community account first. I have a very old account that is no longer in my Password Manager, Google or Firefox accounts. I did have, but they are deleted. Yet I still get logged in as that user. So, use the community area. How many ways can that phrase be reworded? The point is, so much time is wasted looking for links, the ones found either fail or have been deleted. Lets do Live Chat. Lets try to find a link again. Endless scrolling simply loops back to starting page. Live chat button never appears, done all that is stated to try, pop ups, trackers, any safety extensions, VPN, add exclusions etc. Ive added my own efforts too. Nothing works. Lets try to leave ID. Why do I want to leave ID. The plan was excellent, it is a 5G phone, my area is not covered and was not i n the plan, the plan originally offered 3G and 4G but 3G is no longer available, leaving 4G. When there is no 4G signal then i have a brick. Try help, endless scrolling, trying all that is repeatedly suggested is time consuming and again with the looping on trying to get to live chat. (edit, time spent on replies is muchly appreciated, but many just posted same responses) I want to leave ID.

Hey I just got delivered iPhone 15 pro, I haven’t opened yet because phone box is smashed. what should I do? I’m worried phone can be broken to, that’s why I don’t wanna open it .

Hi all Ive recently cancelled a dd via my bank for a direct debit I have never used. When I came to id I wanted an account for me and my daughter, I am happy with my account, but my daughter decided to stay with our old provider and the sim was never put in her phone, so we threw it away. I now have a debt collection letter asking for the money for the dd I cancelled. I cant access any data on this dd with id as it was never registered in a phone, and I cant add it to my id app accounts because it sends a msg to the mobile sim that has never even been in a phone and is now in the bin. How do I pay of the contract and cancel the dd with id if I have no access to it in any way? Im worried this will affect my credit score and need it rectified asap. I wish sometimes I could speak to a person, bit every time I try to access live chat, either on my phone or through my pc, no matter what browser I use, I cabt speak to anyone, and its very frustrating! Help please? Thanks Hollie

Hi bought a contract phone through id mobile for my daughters birthday. She is already on a 30 day sim only for the last few months and had her number ported over to that sim from another network at that time. However I have been told I can’t move this number now to her new contract phone. Only way to do this is port to another network and then back again. Surely there has to be an easier way to swap over number and cancel old 30 day sim. Tesco mobile has a SWAP 23424 on their plans. Doesn’t is mobile do this if this does what I want? Currys / carphone warehouse had previously told me I should be able to swap. Can any advise for sure please

Is it possible to get upgrade deals as good as the deals available to new customers? If not, now I’m out of contract how do I change to sim only?

Whenever I go abroad my phone never works. Only if I log in to the local WiFi. I’m going on holiday tomorrow and don’t want this to happen again

Porting my number from EE and I was advised my number will port today by 6 pm. I have spoken to an advisor on chat who now has advised me it will be completed tomorrow. Has anyone else had this issue? The most annoying thing is the number has disconnected from EE and now nobody can contact me.

I have been with ID mobile since July, a payment was made on the 17th July and another taken by DD on 16th. on the 16th August, payment “failed” and they tried again and the money was taken (there were sufficient funds in my account) then 22nd August I get a text saying my bill has not been paid even though I can see via the app that the money was taken on the 16th I’ve paid double today now I have nothing due for next month. I also had a DD set up but I went in the app and it said I hadn’t and this had to be re set up. please advise

Hi. I got extra 19 pounds on my bill for Premium Message. I am sure I not send any messages. How I can stop this and I want to get my money back because nobody saves me from this. Maybe next month will be 1000 pounds 😪

Why dose my eSIM not always work as it should

I’ve not been able to make or receive any calls all morning. When I call out it just ends the call immediately. everything worked fine until I’ve woken up this morning. tried turning phone on & off and turning airplane mode on. Checked and I’m not in do not disturb…