Hi I have upgraded my account to unlimited data and I have been charged but it’s not given me unlimited data for the month. 

Hi my mobile no is different when I text than when I call I've only got one sim card  

Hello,I have been with id mobile for over 2 years and recently upgraded my contract that should include iPhone 16 mobile phone. I have received a confirmation of the contract upgrade but haven’t received a phone. Could you advise when I will get a phone please?

I mistakenly upgraded tge wrong plan.  Can I change it and upgrade the right plan please? 

I dont do online chat. I am fustrated already. 4hrs anf getting no where 

i want to stop my plan and change network as this network doesnt help you with anything when im paying them every month for a simcard and not being able to use it

Hello, I recently received my new ID sim. I wanted to keep my old number from GiffGaff however every time I go onto the app or use the weblink the app either crashes and goes back to my phones menus or the calendar date to select what date o want the switch from is unelectable. Please, please can someone help me. I have the PAC code and a to action code etc. I have even tried it on incognito on the browser and that doesn’t work.

I'm trying to enable adult content but I still can't access the site 

Successfully added 1 number using my details. Cannot add a second to app, using either mine or my mums details. 2contracts. Under each name, won’t work on id account I made for her either, app just says sorry your details do not match our records. Can not access the second account to check bills etc. not good enough??

I purchased an e sim yesterday and have received emails including the contract, notification of direct debit and an email saying my order has been dispatched etc but no QR or email with a phone number or e sim. Interestingly in between those I have received a couple of emails stating that the contract was still in my basket. When could I expect to receive the eSIM and is there any one I can actually contact as I can’t access the live chat due to not having an ID phone number yet?Thanks in advance

Hi, Since joining and porting my number over, I can't get RCS chats working, it's stuck on verifying.I've tried so many things now I've lost track! Any thoughts? Thanks

I want to get my 20 year old son a phone and contract but in addition to my contract which is with ID mobile. I can’t find any way to add this on, only to just swap or upgrade mine. I didn’t want to go with someone else but I can’t find a way to do it, can anyone help?

I need help asap. Pac code error multiple times

I cannot find out how to protect my IDmobile login with two factor authentication. I assume this should be possible. Any guides?

Apologies in advance for a question that’s probably been asked 1 million times but we are going to France for a week next week and my understanding is that I can make phone calls in France back to the UK at exactly the same call rates as if I were back home in the UK - and I believe it applies to landlines as well as to mobile phones. I believe also that data rates are the same as well - in other words - whether I am in the UK uploading and downloading or whether I am in France doing the same thing, it makes absolutely no difference?  If I have got any of this wrong, please let me know.thanks Pete

I’ve had 4 numbers (for myself and various family members) for many years. They were all paid for by me and under my name.I now just have 2 numbers with ID; my wife and daughter.I’ve created a “new” online account successfully, but I can’t add either of their numbers. I’ve tried using name/DOB for me, my wife and my daughter, but it says “details not recognised” in all cases.  Previously I had a separate online logon for each phone number, which was a bit awkward but worked.Sounds like I’m not alone. Please could you advise how to proceedRegards,Martin Wilkinson 

I recently switched from Lebara to ID Mobile. I use this number for international bank transactions. As part of the transition to my new phone, I need to authenticate my banking apps. This process requires the app to send an SMS for verification, which worked seamlessly with Lebara. However, with ID Mobile, I am encountering errors due to a Sender ID mismatch. This is critical for me, and I need to resolve this issue. I have attempted several troubleshooting steps, including resetting my mobile device, adjusting network settings, and reinstalling the banking apps, but none of these solutions have worked. Can you please assist me with this problem?

Hello,my contract is started in 20 August but yet now showing in my credit files Transunion and Equifax. I contacted them and after checking details said can’t find on data base and most contact you.In Equifax can see hard search from your company. Please help to resolve this issue. best regards.  

Lately ive been having issues with my 4g and 5g. For example I was at a gig and was trying to get my tickets to load on a app but my mobile data wasn't working and needed my daughter to hot spot her ee mobile data and it worked right away this isn't great when you need your mobile date 

i need my order number for my purchase 

Hello,My wife and I are both iD customers and she is travelling to see family in Russia soon and passing through Turkey (she’ll be there for a day at most on this journey).She would like to send text messages to me while in Turkey (where she could use her smartphone) and then in Russia (where she will be using an older Nokia phone) because although we can get a “Roaming Beyond” add-on for Turkey, but this is not an option for Russia.So we are wondering how best to go about this please as I find the information on the website confusing?Many thanks,RichardWatt7

I got a 120GB data plan with ID mobile, I live in High Wycombe. And when I am outside off my house ( not using Wi-Fi) I don’t have signal at all, no Internet to can download a google page at least.  I just wanted to know if you have any problems with your internet connection and if is going to improve?Otherwise I looking to move to another provider that can offer proper services. At list the basics.  When I checked coverage in my area says is excellent on 4G???  excellent means no service at all??  Thank you! Liliana 

Is my iPhone 16 dual eSIM compatible?  I have bought a different provider eSIM which try’s to install in eSIM 1 which I think is taken by ID Mobile. I just want to install the additional eSIM but not activate it until I travel. Thanks. 

I want to give my child an Apple Watch with cellular for Christmas. Both myself and my husband have iPhones on iD mobile. I know that the network doesn’t have cellular plans for Apple Watch. Better Roaming is the only UK network that supports Apple Watch For Your Kids (Family Setup) not linked to the parent device network but my question is will my/my husband’s phones on iD Mobile allow this to be set up as it looks like some carriers don’t? Many thanks. 

The upgrade phone has been cancelled. Why am I paying £14.99 pm for a sim only with 10GB of DATA?