All my information is correct but still saying some of my information is wrong. PAC codeOld number, New numberTransaction IDSurname are all correct  but still no luck.  Any support? 

I purchased an upgrade on the App and received a purchase code but no money has been debited from my account

Hi, I have signed up for job alerts via a well known UK logistics company.  They sent me a text message and asked me to reply with YES to receive job alert notifications.  Their number is 64045.  When I reply YES I always receive “Not delivered”.  I have attempted this multiple times on different days. I am on a monthly rolling plan.  Unlimited minutes and text. Please help.    

I am looking at buying an eSIM for Australia. I will be going via New Zealand so will want the eSIM to commence about 12 days after leaving the UK. How would I activate the eSIM, before leaving the UK or when arriving in Australia. If it is activate in the UK can you put a date for when you want the eSIM to commence?If it is when arriving in Australia will that be possible as I will not internet access until the eSIM is activated?

I've paid a bill & it keeps coming up with £8 ?? 

Have switched to ID Mobile from SMARTY. Switch completed today (android), but although I have downloaded the App, it assumes that I have already set up a password and will not take me through the various set up stages as outlined on the web-site. Has anyone else experienced this issue / able to outline a resolution ??

Just came over today from 02 and I think I’ve made the worst decision in my life. I have poor Internet connection 4g not working 5g Existent i have one Signal bar when I had 3 singnal bars and 5g with 02 I use a iPhone 15 max pro which brought out right with Apple.. so what’s the best way to solve this problem  regards Daz

I need a replacement sim card. Network disconnected. Unable to make calls in or out and have no internet. Been like this for a week but I have no one to contact to get help. Using WhatsApp and home router for internet. Away from the home I have nothing. This isn't what I am paying for so need assistance or will cancel direct debit. 

I want to cancel my sim subscription 

Had my new sim 3 days and it’s saying I’ve used all my data , there is no way I have used 500GB In 3 days.what can I do sort this out . I’ve been using wifi 

Half for me half for charity 

I'm trying to hand over responsibility for paying a PAYG SIM only contract to my eldest who is now 18. They want to keep their number. It seems impossible. It won't let us just change the bank details. How do we start a new contract but port the number across? We applied for a PAC code but the switching process won't let us do it from iD to iD

Hi, hopefully somebody will be able to help me out. I have recently moved my son’s mobile number over from his previous carrier to iD, as I’ve been using it myself for a while now and am pleased with it. I got the PAC from the previous carrier, set him up with an iD account using his own email address and a password which I’ve got here, gave the PAC to iD and asked for it to port on 12th December (today) and everything seemed fine. The SIM arrived in the post and I put it to one side. I wasn’t able to log into the website or app with his new account prior to today as it wanted an iD mobile number, and I thought I would just have to wait until the port happened before I could log in. The port has taken place today as requested, I’ve put the SIM into his mobile, he has retained his mobile number from the old carrier, and it works fine - he can make/receive calls and use data. But I still cannot log into the website or the app with his account details. The username and pa

My account was disconnected yesterday, is it still possible to get a pac code? If so how since I'm unable to message 65075 or get text message 

Please can someone help, I'm desperate!!!! I'm currently in Thailand and my bank account has been blocked, I need to call my bank but ID mobile isn't allowing calls. The day before I went away to Thailand my phone displayed that I could only make emergency calls, I'm not sure If this has anything to do with it. Please someone help, I can't pay for anything and I can't call anyone! 

I sent the iPhone 12 back to I'd mobile with the address 

I’ve had this phone only a handful of months from ID. I have always used authentic chargers, such as Samsung and no rip-off cheap ones that are known to cause problems.Yet, suddenly this phone absolutely refuses to charge past 82%. It tells me that charging has stopped to protect the battery, yet I’m using a basic charger from Samsung (this phone did not come with a charger). This is regardless of what cable I use or charger plug. It has had no liquid on it, never used in a steamy bathroom, always kept dry and clean.Has anyone had a similar issue? I’m about to get my data off it and will end up sending back, I think.

Just received my upgraded phone, but still waiting for the samsung smart watch that should have come with it

Recently switched to ID from O2.  I am unable to receive calls from my brother, son and wife - all other family members work ok.  Is this an issue from the transfer from O2 to ID or an actual telephone issue??

No phone  calls received or ablee to makecalls. i've tried the fixes suggested but they will not install on my phone (iphone 14). i tried the "helpp2 desk who say my details do not match and end the calls.. i have writted to HQ three weeks age- no reply. You have managed to send me texts about payments  but that appears to be more important then providing a phone service to a 71 year old pensioner with heart condition , living alone. i am about to resort to contacting consumer organisationnnns and ofcom. All you had to do was transfer the service from EE using my old number. Neither this number nor the temporary one supplied by you are recognised by the webssite. please sort this out as i have been trying to access the seervice since 29th october.

My iPhone 13 won’t make or receive phone calls. Everything else is working fine. It was fine this morning and then wouldn’t work this afternoon. I’ve tried turning it off/on again. 

Hi,Is it possible to request a replacement eSIM for a phone upgrade in advance (via Live Chat) - or when you request a replacement, is the existing eSIM disconnected?Trying to minimise downtime and wondered if I could get the QR code ready early.Thanks 😀

since having this phone contract signal has always been a issue everytime i get a important phone call they cnt hear me or cnt understand what am saying then i have to use my partners phone its a joke can i cancel my contact 6 monthd in 

I have just moved my number over from Vodafone, my iMessages do not work. I have followed all the steps. However when entering my number into the phone settings it will not save. This needs to be rectified as soon as possible.

account number  12651855.Letter sent from Id asking to pat 43.99 but my account showing a credit of  £ 27 .00 see attached bill iD-Mobile-Bill-05-01-2025 (1).pdf