Hi.  I've transferred my number over from 02 but when I try to set up my online account it ways my number isn't an id mobile phone number?   Anyone know how I can rectify? Cheers

I can’t get past the welcome page for ID mobile. I have my password saved in my computer and trying to access ID mobile is telling me the info is not recognised - I opted to try a new password and the link never arrived in my inbox. I need to download my invoice for my accounts department - please can someone advise

I upgraded today to take advantage of the Free Airbud offer. Just realised, dont appear to have had any confirmation the airbuds will be sent with the phone.

Upgraded to the iPhone 16 and am trying to login to the Id mobile app but I am unable to even press the email option. The keyboard doesn’t open and when I switch to the online website it works… I would just like the app. It was never an issue on my Samsung or iPad. 

I have my pac code from old network I have entered all details correctly and it will not accept to bring my old number over to id mobile can somebody please help or is there a number I can phone for a human to help thanks in advance 

I need proof of purchase to be able to obtain a cashback offer but can't find it anywhere 

Unable to make or receive phone calls. Phone is showing no phone number on SIM card?Urgent response already missed a call from the Hospital! 

Hi there just switched from three network to ID mobile so surely my phone isn't locked Samsung galaxy A40 . I have Internet but no messaging service and no outgoing or incoming calls what's this all about tried looking at the troubleshooting section but no further 2 hours later any ideas ??  

Please send me a new SIM as my phone has been stolen

Hello.I accidentally deleted my eSIM, order number [REDACTED] and transaction number [REDACTED].  Can someone reissue it? Many thanks.

Had my number stolen yesterday.Been transferred to an esim apparently.Supposedly chat have barred it , are sending me a sim through the post to reregister it . This was yesterday evening and actually happened while I was speaking to an advisor on chat  .Been continually checking my banking accounts etc today and nothing untowards . ​​​​​​Until I check my idmobile app and now apparantly owe £80 odd. This has happened today so I don't even actually know if the esim has been blocked , I only have chats word that it has. Absolutely fuming at the moment.The first chat advisor I spoke to was useless , I managed to get in touch as sort as I got a pac number notification by text. I got fobbed off , had they been on the ball  and proactive they could have stopped this from happening.  ​​​​​​The second chat advisor I got was more helpful but by then it was too late as the esim was already being activated.

Hi guys i need bigger bill cap for this month and it's only 25 quid.... is there any way to increase it to at least 50? Thanks 

Hi, I currently have a plan with I’d for my own phone.  However I have an old phone that I want to give to my son so I am trying to add a new plan for a sim only. When I do this it is asking me do I want to keep my number, have a pac code. I don’t want either of these, I want a new number for this sim for my son. Any help would be appreciated.thanks 

The Samsung Galaxy A16 - 4G mobile phone is not shown on the list of handsets compatible with 4G but ID is offering the A16 on a monthly plan - So obviously it is compatible.Can anyone confirm it is compatible with 4G please?

Last time i was in the US my roaming / 4g didn’t work? - im back there next week do i need to change something on my phone so it works?

Just wanted someone from IDMobile to get back to me. I recently became an IDMobile customer and I have had issues with the PAC swap. ID have kindly given me two or three amounts of credit on my account due to the switch delay. I have since noticed that one I cannot see that discount applied no more, then I saw my bill go back to normally amount and then I saw a drop again but a very small one. Now today I received another email to say credit has been applied to my account but now the expected bill is £10 higher than it should be normally. So where is the credit gone?  I must admit that OD not having actual people to talk to is very frustrating as this would resolve issues far more efficiently in my opinion. This online community help page isn't the best in that respect. I want someone from ID to contact me so I can discuss what is happening on my account as the app and the information within it are not great and somewhat limited 

Voice is OK but no network. Not a local problem as I am travelling.How can I get this fixed?

Hi, I recently bought an ID mobile SIM and activated it using my PAC through my previous provider. I can use iMessage and use the data but I can’t make or receive calls unless I’m connected to WiFi? can someone help me please! 

Been checking Network Status in my area for several weeks. Messages have all stated “We’re fixing an issue in this area . . .” How long before it’s fixed? Postcode S40 3EN. 

In the last month or so my signal has deteriorated to the point when there are times when I can’t get a signal to make calls. This happens most annoyingly at home TN4 9RB and also when I am in London N5, where I am a frequent visitor. Pease advise?

It was better to get a new id contract than to upgrade so I did BUT I have to keep my number. As you cannot swap numbers id to id I had to move my old number to EE PAYG then back to ID. Do I need to register my account with the new number I was given or wait until the number I want is ported over?????

I recently sent my submitted my PAC number for a number transfer and I was given my date the number would be changed. It was scheduled to change on the 4/12/24 and I was told I would receive a text to confirm that the number has transferred. It is now 24 hours later and I haven't received any text confirming the number switch and my number is still the same. Can someone tell me when I can expect this change to happen as I have had my new phone and plan for over 7 days and I still haven't been able to use my phone or plan yet. 

Switched from o2 to id mobile but it’s shows o2 as my  provider on my primary setting and id mobile as my network provider on the travel setting I had an e sim rather than a physical one 

I have been charged twice on my direct debit. I am only using 1 sim

This is beyond frustrating.I currently have a rolling SIM only plan and I have ordered a new device with a 24 contract last Friday. The new device has eSIM so I asked to get that option.Now, the new device has not been shipped yet and iD decides to activate the existing nano SIM at 11pm. So I'm stuck with no phone, middle of the night, the current device is not eSIM compatible and there is no support what so ever.I have no idea when they will ship the new device yet I'm being billed for the contract already and have no working phone on top of that! Is this a joke?