Hi guys, My phone was annoyingly pick pocketed whilst I was in London last weekend.my insurance asked for proof from my network provider that the IMEI has been blocked which I requested Tuesday, I was told I should receive this within 24 hours.its now been 48 hours and still have received this, is there a typical time this should take?

I want to speak to a person I don’t have a signal when I’m out and about I want to reduce my monthly payments as they are to high I am finding it difficult to find £40 every month but they say I have to pay £620 to buy my self out of my contract I didn’t realised I was in a 24 months contract that wasn’t me clear to me 

Hi guys, I currently pay £47.46 per month for unlimited everything (I think data may be 100GB but that’s essentially unlimited to me). I really want to reduce my cost per month, 1 because it is high for a phone bill and also because iD Mobile’s roaming options are quite poor so I’m paying for data I can’t use in that many places. How do I go about this? Is it even possible if I’m on a sim + handset deal?

How do I contact ID out of hours to stop fraudsters stealing all my money after ID mobile let them transfer my number to another SIM?Very angry and lost £9,000 so far, text from ID mobile about the “SIM Activation” 25 mins After the fraudsters had called and duped my bank!!!!!! Action Fraud closed, ID mobile closed, I need help now!!!!!

So I received all info from ID mobile and now all set up it says today - using esimHowever I cannot make or receive any phone callsWhatsapp and texts all working fine online chat says to wait until 6pm today - is that correct even though I received a text saying all ready to use ?

Hi...what happend in roaming because i cant received and make calls but my bills are ok...can help me please?

I have an iPhone 13 Pro and recently switched over to ID Mobile, including porting my number over. My voicemail worked perfectly with this device on my previous network.Since switching to ID my voicemail only works if I manually reject a call.However, if the call is unanswered it does not trip to voicemail but instead just gives a message saying the call cannot be connected.Can anyone help get this working? Live chat have not been any help unfortunately. 

Since switching to ID Mobile the signal coverage on my phone is just terrible, & it’s getting worse.It doesn't matter where I am in the country ( inside or outside ), the signal on my phone is so weak, & if I am inside I can pretty much guarantee that the signal on my phone will be so weak that I won’t be able to use the internet, & sometimes it will be so weak that I won’t even be able to make calls, & this from a mobile network provider that claims to use the 3 network, & claims that their network covers 99% of the UK.The only way I can get a slightly better signal with ID Mobile is when I turn my phone to 3G only ( manual not auto ), but again, not without the problems mentioned above, but even if I do this my signal can still be full one minute & dead the next, even when I haven't even moved anywhere.Also, it seems that I’m not the only one with signal coverage issues when it comes to the ID Mobile network as masses of ID Mobile users

I’m not due for an upgrade for another year but have seen an ID mobile contract for the iPhone 15 pro max that I would like to sign up to. I’m happy to pay off my remaining current contact with ID but I want to keep my number and put it on my new plan. Is this doable? Everywhere which says early upgrade is max of 2 months early even though I’m happy to pay the difference. 

I don’t have an active direct debit set up, it happens when a payment fails, I go to pay it but then I am charged again. It’s happened on a couple months resulting in overpayment how do I claim this refund? It says I am still overdue for payment on mobile banking meaning I can’t set up my direct debit 

Following this mornings conversation regarding a faulty SIM. Plus a 20 mile round trip to get a replacement SIM from Currys. Talk me through the replacement procedure and activation process so that I don't loose my current phone number 

I need to email ID for my to be sent to me Wgo dan give me the email address. Dealing with them has been difficult & i really need proof of this payment I made 

Hi. We accidently took the wrong phone out of contract for my daughters Christmas present. I only just opened it yesterday and noticed, so it's out of the 14days grace period. There is 23 months left on the contact, does anyone know roughly how much it would cost to cancel? The live chat was no help and the app isn't giving any answers as we haven't activated the sim

Massive catalogue of errors here. I recently took out a contract on a Google Pixel 8.  DPD attempted delivery but no one answered the door (my wife was in but didn’t hear them knock).  I then knew that no one would be in during delivery hours for the next week, so tried to alter delivery.  DPD said they could alter delivery, and ID mobile said the same.  They then tried to deliver the phone every day for a week, at a time I knew, and told them, I wouldn’t be in.They finally managed it a week after the order was made - but delivered the wrong phone.  An iPhone 15, in a package with my details and address on the front.I contacted IDmobile on text chat - they told me that DPD would collect the phone from me, and I should wait for instructions on this.  I waited, and nothing came through.I phoned the complaints line.  They told me that they would never organise collection through DPD.  I was told to return the phone myself, via Royal Mail Special deliv

Although I left ID at the end of November and was told they would issue a final bill the day after I used the PAC number. I have not received one and they have continued to take the next monthly payment and trying to get an an answer from their stupid bot is ridiculous 

Hi can you send me a replacement SIM card as my pre pay SIM has not arrived yet please let me know asap as I have cancelled my DD 

I have been sent an eSIM but it doesn’t say anywhere that I can e tee my pax code to keep my old number once I scan the QR code, will it ask once scanned?

I've taken out a contract with id for a sim only plan and how do I get the 50qhid voucher for Curry's plz as I'm new to this 

Requested PAC code, came back wanting another text with word PAC then date of birth, tried texting about 10 times with different date variants but just comes back with having an issue. I guess ID mobile just making it difficult. Any chance I can email or speak with a human… this is ridiculous 

How long will it take for ID mobile to process order 

I am on a one monthly contract. I have seen a Black Friday del but how do I swap to new deal, as it will not allow me those options 

Recently have the pixel 8a with new contract on ID whenever I make a phone call it constantly cuts out and the recipient can not understand me. Please help!

My son had his phone stolen overseas. He is unable to access his online account or the app and he has anoutstanding bill to pay. He is also unable to update his payment method (that card was also stolen). The online payment service is also out of service. Has anyone got any ideas on how he can pay please?

The switch to is mobile it is not an easy one and the customer service is a joke. Therefore I decide to cancel the contract while being within the cooling off period. When I clicked at the option to find out the costs for leaving to my surprise I was informed that I’d wants to charge me the whole amount for the rental line (94 pounds)plus the bill for the first month even though I am I’d customer just for a day. How is that possible? anyone had a similar experience? The safest way is to go to the nearest curry’s store and seek for assistance?

How do I transfer my pac number over to you