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My iD.

Everything you need to know about iD Mobile.

26084 Topics
T
Civilian
Tuska95Civilian
asked in Bills, Payments & Charges.
bill

Hello. I took the phone on a contract on 9.08.On the iD Mobile app I have a bill for 23.09.2024 and they charged me money today, although it's been about 2 weeks. Please explain this.

1
Tom
iD Mobile Employee
21 days ago
K
Newbie
Karen hopeNewbie
asked in Getting started with iD.
mobile number not available

Transferred to id mobile 17/8. iPhone 13 e-sim, retained old number. I cannot receive calls over network only by what’s app. I can send texts and make calls over network. Have updated latest Apple software. Can anyone help? 

2
Tom
iD Mobile Employee
21 days ago
S
Civilian
SkzoCivilian
asked in Bills, Payments & Charges.
direct debit

My direct debit was due yesterday and still hasn’t come out my account yet what is going on?

2
Tom
iD Mobile Employee
21 days ago
V
Rookie
VeraRookie
posted in Getting started with iD.
Nhs Discount?

Hello, is there a package for the Nhs?

5
Tom
iD Mobile Employee
21 days ago
P
Newbie
parapadakisNewbie
asked in Bills, Payments & Charges.
Where do I see current month extra charges?

Hello, I am currently texting and calling to Greece, which I know incurs extra charges. I received a message that I have used 80% of my cap, but I cannot find anywhere (website or mobile app) a breakdown where I can monitor how much of my cap I have currently used, and what charges I have incurred.Where do I see that information in the current month?ThanksGeorge

3
Tom
iD Mobile Employee
21 days ago
K
Civilian
Kris73Civilian
asked in Plans & Upgrades.
PAC code.

I want to buy a new phone. Found one in Carphone Warehouse. It tells me I need to use PAC code if I want to keep the number. Fine by me. The problem is I can’t do it! When I tried, I was told I cannot use PAC code as I am already ID customer. What should I do? ID has got the same phone, but deal is more expensive….

7
Tom
iD Mobile Employee
21 days ago
A
Civilian
Addi06Civilian
asked in Your iD Account & App.
Refer a friend

I was referred to ID mobile by a friend and received an email on the 28th June containing a link to claim my reward. When I click on the link it takes me to the new 'Refer a friend' page and there is no obvious link to my reward. I have contacted Aklamio but they say that my reward has not come from them and that I need to contact ID.Could you let me know how I can claim my reward please?Many thanks

1
Tyler
iD Mobile Employee
21 days ago
Tez Hayward
Civilian
Tez HaywardCivilian
posted in Coverage & Network.
poor phone signal

I'm another customer complaining about poor signal coverage. I was on Vodafone for nearly 20 years and never had a problem with signal or coverage here in Cornwall but since swapping across to ID Mobile it has been poor. I've swapped SIM cards with the wife and even used my old phone and it's definitely not the phone. I'm basically paying for a service I can't normally use so a total waste of money. So are you going to offer me a great deal so I can leave earlier and go back to Vodafone.

12
Tom
iD Mobile Employee
21 days ago
T
Rookie
Tel1988Rookie
asked in Getting started with iD.
Delayed port with no explanation

Porting my number from EE and I was advised my number will port today by 6 pm. I have spoken to an advisor on chat who now has advised me it will be completed tomorrow. Has anyone else had this issue? The most annoying thing is the number has disconnected from EE and now nobody can contact me.

3
Tyler
iD Mobile Employee
21 days ago
Martin Secker
Civilian
Martin SeckerCivilian
asked in Your iD Account & App.
ID Mobile App

The ID Mobile app doesn't recognise my account details.  It says my details don't match?

1
Tom
iD Mobile Employee
21 days ago
L
Civilian
LozHollmanCivilian
posted in Bills, Payments & Charges.
My bill

Hi there, I received a copy of the bill I am to be charged for this month and I do not understand why I am being charged so much extra this month.I can see that the charge has been explained as ‘roaming charges’ but this doesn’t make sense as I did not utilise roaming services while I was abroad this month. I kept receiving texts while abroad that I was spending my cap of data but this is not true as I made sure that my mobile data was switched off as soon as I landed and only used my hotel’s provided WiFi.  I am requesting that this charge is removed from my bill as I expect that an error has occurred here - I did not use my mobile data abroad.

1
Tom
iD Mobile Employee
21 days ago
genawin
Newbie
genawinNewbie
asked in Coverage & Network.
Poor signal, drop outs better on 3G

Hello , I’ve been with ID for a few years and have been generally quite happy , I have been using a router with an external antenna on the highest part of the roof - this set up has been getting about 9.00 mbps on average and the interesting thing is that’s on 3G but only getting about 2.00 mbps on 4G despite the coverage map suggesting 4G should be a better signal for me , I have found in the last week especially I’m getting virtually no internet plus call drop outs and it’s made me wonder if this could be connected to the 3G switch off . ?Thanks Martin.

4
Tom
iD Mobile Employee
21 days ago
P
Newbie
PinksnyNewbie
asked in Your Phone & SIM.
Google assistant on Pixel 8 Pro

I just moved to iD Mobile and got a Google Pixel 8 Pro.The Google Assistant doesn't work. Whenever I try to use a voice command it just opens a Google search window.Even when I try to go into the Google Assistant settings, when I open them it shows me the setting then goes straight to a Google search window and I can't access the settings.Any ideas?

3
Matthew T
iD Mobile Employee
21 days ago
C
Newbie
Carol CownleyNewbie
posted in Your iD Account & App.
Add phone number to new online account

My son has lost his phone. He created new account, as we’ve all been forced to do, but he cannot connect his id mobile phone number. I read that this is a common problem but I haven’t read any solutions. He got a replacement SIM from Curry’s but cannot activate it because he cannot access his account. My only option seems to be for him to get a new SIM only account and SIM from another company and cancel his direct debit. Maybe this comes with other problems. Can anyone help? Also, I understand that iDmobile is cheap because we can’t get real time help with issues but these issues take so much time to resolve and it’s so frustrating. Maybe it’s better to just pay more? Can you read the desperation in my text? Lol. Oh well. I don’t expect to get an answer anyway. 

3
Matthew T
iD Mobile Employee
21 days ago
S
Rookie
Swaitsy83Rookie
asked in Your Phone & SIM.
Can't receive one time passcodes

Hello all. I'll try and keep it short as this has been covered before. As the title says, since switching to ID I've been unable to receive OTP's/verification codes. Frustrating for a few reasons, but mainly because i can no longer access online banking through any apps. I've tried every online troubleshooter, no joy. They're all the same to be fair. I can send and receive sms messages without problem. I've raised this with ID through the live chat. I feel like I'm talking to a bot rather than an agent most of the time. Their rep seems to precede them. The problem has apparently been raised with the elusive technical team, but after having spent the last 4 months being asked repeatedly to wait 24-48 hours for feedback, which never comes, I thought I'd see if it would be quickly to get a solution here.  Cheers.

28
S
Civilian
21 days ago
Edvinas Geleziunas
Civilian
Edvinas GeleziunasCivilian
asked in Bills, Payments & Charges.
paid my bills and they say paid but i think im suspended

Hello I paid my bill half a hour ago and still have no services I have a feeling my account been suspended hopefully you guys can fix this and I can get on with my day cheers

6
P
Newbie
21 days ago
D
Newbie
DJS31Newbie
asked in Coverage & Network.
Hotspot connected but no internet access

I am currently roaming in France, I managed to sort out a roaming issue by changing my phone APN details from three to ID mobile, but now when I connect my laptop to my phone hotspot there is no internet access. I have tried my hotspot on another device & it's just the same - connected but no internet?

3
D
Newbie
22 days ago
A
Rookie
AzeruRookie
asked in Coverage & Network.
RCS support for IOS 18

Hi ID I have recently updated my iPhone to the IOS 18 public beta. One of the features coming with IOS 18 is RCS support on iPhone with android users. As of now ID does not appear to support this feature, do you have any plans to enable this in the future. Thank you. 

7
L
Newbie
22 days ago
Nathaniel Dyton
Civilian
Nathaniel DytonCivilian
asked in Your Phone & SIM.
Call logs

Hello there, i have received numbers from private callers and i would like to request my call log from today to see if they appear in there. Thank you

3
Tom
iD Mobile Employee
22 days ago
J
Civilian
JuliaspCivilian
asked in Your Phone & SIM.
switching sims

My phone needs to go away for repair but I  have an eSim. My spare old phone is not eSim compatible so I will need a physical sim, does this mean I have to port my number again?

2
Tom
iD Mobile Employee
22 days ago
C
Civilian
ChrisISmeCivilian
asked in Your Phone & SIM.
iphone sim

My iPhone 15 was working fine with my transferred apple id and my number that i ported across from o2, however it seems that overnight it has decided to have an issue somewhere and i can’t figure out what… i can’t use iMessage, facetime and i think there’s an issue with normal texting too, i have this message pictured… help? Please? 

2
Tom
iD Mobile Employee
22 days ago
M
Civilian
Michel RogersCivilian
asked in Thinking of leaving?
Cancel contract due to dementia

Phone not used for years, but still billed monthly.  Wife has dementia. How do I cancel  iD contract?

2
Tom
iD Mobile Employee
22 days ago
Tmbanks
Civilian
TmbanksCivilian
posted in Bills, Payments & Charges.
Can't view my bill or access my id

Hi, the birthday associated with my ID mobile account is incorrect and as a result I cannot access services such as viewing my bill. Is it possible to view my bill without using the date of birth? If possible to have a bill update sent by email would be useful. I am travelling at the moment and problems with my esim are getting me worried I'll have a bill of thousands when I get back! Thanks,Tom

1
Tyler
iD Mobile Employee
22 days ago
K
Newbie
ked239Newbie
asked in Your Phone & SIM.
2G always on (Android)

I understand that iD through the 3 network does not have any 2G network coverage, however I am unable to deactivate the allow 2G option on my device. This is significant as localised 2G transmitters can be set up by hackers trying to gain access to devices, and the 2G connection is far more vulnerable than 3, 4, 5G. Security experts advise turning allow 2G off. Can iD update carrier settings to allow users to disable this please? For reference, I am running Android 14 beta 5.

30
NorthStu
Rookie
22 days ago
P
Newbie
PrologicaNewbie
asked in Plans & Upgrades.
rollover on switching plan

Hi All, if I switch my ID mobile plan will any data rollover from the old plan be applied to the new one? Is this dependant in any way on the timing of the switch? Thanks

3
Lauren
iD Mobile Employee
22 days ago
Terms & Conditions